New, clean, comfortable.

I could not find my room key card. They charged me 2000 yen for it. Given I paid 950 euros for one night, I thought its utterly stupid and disrespectful to charge 15 euros for a key card. Total lack of judgement.

Staff enthusiasm and professionalism. Clean and modern room, but the stairs up and down for toilet, shower and plunge tub was a bit too much for people in their golden years. The drinks in the mini fridge as complimentary was nice; and the late after dinner snack of egg sandwich was very good.

The stairs up and down. The plunge pool was too small for 2 persons. The dinner meal was creative with 10 courses but 9 of them centered around wagyu beef, which was way too much beef. Didn't like eating raw beef sashimi in 2 of the courses. Liked to see more fresh local fish, seafood, and or vegetables.

The breakfast was great and authentic. Definitely just enough and not too much food.

It was a bit removed from other parts of the city by foot. It took some initial navigation to get used to transportation to and from the bus station, but figured it out.

The hotel is a haven in the middle of Kyoto. The staff was extremely friendly (special mention for a charming Japanese young lady who had studied in Spain, and having learned that one of our sons liked Real Madrid, went our of her way to print tickets, the typical fan song, etc and deliver it to his room the next day), all perfectly fluent in English. The breakfast was delicious (choice between Japanese or Western-style), served in a private room for our family. The rooms come look like traditional ryokan but with modern equipment, including private outside hot baths, shower, etc. Definitely recommend!

This was by far the best stay that we have ever had. The service was exceptional and personal. We were celebrating an anniversary and a birthday and they left us a beautiful note and flower pedals on the bed. The next day they gave us a personal letter and a map of the city with destinations and historical photos. It was all personalized. I think the hotel staff stayed late to make this for us. Then at breakfast we had a blast with the traditional Japanese meal. They showered us with more cards and gifts and made us feel like royalty. This was an amazing experience.

nothing. This was fantastic.

The location was away from major attractions and town, but I liked the quiet location. It was close to public bus transit, and a few blocks walk to nearby train station. The staff was excellent, provided wonderful experiences for us and made us feel welcome from the moment we arrived. The room was beautiful, clean and the bathroom-onsen combo was Ahhmazing. Overall-loved this Ryokan-will definitely recommend!

The only I would recommend to those contemplating this Ryokan, if you or your travel companion have difficulty with stairs-keep in mind that the sleeping room is located upstairs and is very narrow.

Great property. Really amazing staff and very clean. 11 course Wagyu meal was absolutely fantastic as was the breakfast every day.

Wi-Fi was very slow. I don’t speak Japanese so wanted to watch some shows on laptop at the end of the day but that was damn near impossible with the WiFi. There was a building next door under construction. I had one day during my stay when I had no plans during the day and just wanted to relax in the room/onsen. All I heard all day was a loud jackhammer.

First, I love everything about this hotel! The food- atmosphere, sleek decor, heartwarming staff, ease of access to all amenities. Atmosphere: outside of the hotel appears small, but as you pass the lobby- there's a makeshift traditional Kyoto street, which is perfect for pictures. If you did not bring your own cameras, do not worry. Staff will provide a photo ticket and will take the photos for you. Food: Tea treats upon arrival are delicious. The 10 course wagyu beef dinner was absolutely amazing! Experienced a new way of tasting wagyu beef for the first time. The Japanese breakfast is also delicious and convenient. If you get hungry at night, there are snacks in the lounge, an egg sando you can receive from the staff, and/or a convenience store (two minute walk). Lots of drinks in room beer, yuzu soda water, bottled water, traditional tea kit. Sleek decor: The place feels newly renovated, and nothing feels outdated, which is a huge relief. Heartwarming staff: A huge thank you to Hikaru O. for being so patient with me. (It was my first time coming to Japan and staying in Kyoto, and I was very socially anxious on the phone when booking my reservation. One day, I will become more fluent in Japanese, and I will overcome my social anxiety) Ease of access to amenities: kimono rental, other great sightseeing spots, etc

This place was AMAZING!!!! Totally worth the price. The private bath is super awesome and the traditional breakfast was delicious. We got engaged here and the staff made us a beautiful card to celebrate! It was so fun to get to know Yuka-san and the rest of the staff.

It's an expensive place to stay, but to be honest, I think the price is worth it for what you get.

Beautiful amenities! The check-in was so special with so much attention and a welcome sweet and tea. The room was everything from pictures and more! The private onsen was so relaxing after days of walking around Japan! It was our honeymoon and they made it so special with extra surprises throughout. We opted to have the dinner on the property restaurant, Bungo, which was a delicious multi-course waygu beef dinner. Highly recommend! All in all - was a wonderful stay and absolutely recommend others also spend the time here!

That we didn’t plan to stay longer! Was incredible