Absolutely loved this hotel. Modern Ryokan style with amazing customer service from the moment you arrive to the moment you leave. We were greeted at our taxi and our luggage was taken to our rooms. We were offered a hot towel, tea and a sweet on arrival while we completed the checkin process seated on lounges. We were provided traditional hotel pyjamas (Jinbei) with socks and slippers throughout our stay. Our son left his wallet in the taxi but the hotel arranged its immediate return (they brought it to our room) and we received a small local gift on departure. Room was comfortable, clean and well serviced. The hotel called a taxi for our return to the station.

It was about 5km from the train station so we used a taxi, which was very reasonable. There was a bus available but we opted for the taxi instead. Couldn't fault anything else!

We have traveled to Japan many times, but this was our first time staying at a ryokan and it was so much more than we anticipated. Every staff member was so friendly, kind, and spoke English. We booked a corner suite with a private onsen. As others have mentioned, the check-in process is very individualized and leisurely. We were asked to sit down, they brought manju and tea, and a staff member (Reimi) explained everything to us. Reimi also escorted us to the suite and provided more information about it and the onsen. Dinner and breakfast were outstanding with multiple courses at each meal. Even though food is served in their dining hall, each party has it's own partitioned eating area (with shoji doors). Our son didn't feel well toward the end of dinner and missed dessert. We were surprised that our server saved his dessert and presented it to him at breakfast. As we checked out, the manager gifted us with temari ball trinkets. If you are visiting Matsumoto, Nagano I would highly recommend staying over night at Hotel Tamanoyu.

The only drawback was the shower water wasn't hot, but we didn't complain. We were just so happy to be there.

amazing hosts and staff. Loved the private roof top onsen that my wife and I could share. Nice kaiseki dinner of local ingredients including some excellent wagyu and hand made soba noodles made by the owner. Our room was beautiful, with lots of attention to detail. We had to leave early in the morning and they were so kind in providing us with a packed lunch each since we missed breakfast

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A traditional ryokan where the owners still hand make the soba noodles for dinner. Great private onsen, included in your stay and amazing food. A bus from Matsumoto station runs frequently and stops outside the property. The staff were so considerate and helpful. A great stay overall!

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The food was excellent and a big part of the experience staying at Hotel Tamanoyu. Staff were friendly and it was very helpful that someone was always on hand who spoke English. Room super comfortable and the massage chair was a nice extra addition! Easy to access city centre with bus stop right across the road.

Large, spacious room, bathroom, clean/feels new Great ryokan experience with the modern conveniences

We had a large comfortable barrier free room with two smart tvs.

Very attentive staff from the moment we pulled up in the car. Food was exceptional Large rooms Private onsen available

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excellent service, great food and lovely activities for guests to join

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