We selected Breeze bay based on the reviews: and it did not disappoint. Although the building is not as modern or fancy as some others closer to the water, it was comfortable and provided all we could want. The facilities at the hotel are varied, and target guest relaxation: we especially enjoyed the private pool. The food in the restaurant was extremely tasty and well presented. The staff are the best feature of this hotel. From the greeting at the front door to the service in the restaurant, the staff are friendly and efficient. For overseas guests, this personal touch makes everything more comfortable. This might seem like a small thing, but the staff were putting up a Christmas tree as we arrived, and the simple pleasure they showed, made me feel very much at home. As a final comment We were very grateful to have a taxi deliver us to and from the JR train station.

We are non-smokers, and Although our room had no odour, there was quite a strong smell in the corridor.

While this hotel has 'Seaside Resort' in the name, it is actually located quite a way from the seaside. It does, however have what is possibly the best view over the town and bay. We were warmly welcomed, and given an early check-in, which was appreciated, and allowed us to go out exploring the area. There were a lot of perks to staying at this hotel, including a 'happy hour' which had free snacks and drinks, bicycles, and the buffet breakfast and dinner (both of which we would recommend). Staff here were exceptional, both in friendliness and knowledge of the hotel and things to do in the area. A hotel shuttle is available, but in saying that, we chose to just walk to and from the train station (about 10min away, but up a bit of a hill on the way there). We also made use of the free hotel bikes - they had tiny wheels (about 11"), but for all that, were well-maintained and nice to ride. While our room was spacious, with a lot of extras, it was unfortunately dark, and overlooking the carpark. If we stayed here again, I would probably opt to pay the extra for a room with a view, or a south facing room.

As the name states, this facility is more of a Japanese resort than a Western-style hotel (e.g., shoes off when entering the lobby, etc.); this was a nice change. Its location was a long walk uphill; however the resort offered free transportation upon arrival and departure from the JR train station. The uphill location compensated with an excellent view of Matshushima Bay. The entire staff was very helpful, although only one person in the resort seemed to speak English. The guest lounge on the main floor was very nice, with complementary alcohol and snacks in the afternoon. The hot pot / buffet dinner at the resort was generous, atmospheric, and delicious.

My room (319) was not comfortable. It did not have a desk to write on, and the two small, straight-back chairs were uncomfortable. The bed was comfortable, with the exception of two small, too-firm (at least for Westerners) pillows. The view out the window was of the resort's rooftop. The Japanese breakfast buffet looked very good (although I did not try it); the Western food offering was meager, comparatively. The guests at the resort were all couples or families. I, as a solo traveler, felt somewhat out of place -- and the language barrier did not help. This was on me, however. On a positive side, I really enjoyed immersing myself in the Japanese-style resort atmosphere.

Good view of the bay from the dining room. Excellent food and welcome extras. Breakfast included European options. Staff extremely helpful.

No complaints

The room was huge and the amenities fantastic, especially the private onsen. Matsushima is so beautiful.

Very large room. Very friendly, helpful staff. Excellent breakfast and dinner with large buffet. Easy walk to main street of Matsushima. We recommend and would return.

A very friendly welcome and exceptional service from the staff. The bed and room were large by Japanese standards, and the bed was very comfortable. The breakfast had a lot of variety. The COVID precautions being taken were stringent and reassuring.

Location is slightly out of town, but easily walkable, albeit uphill. Free taxi to and from the station. Very spacious and comfortable room, but I think we were lucky to have a view as most rooms look out on trees. Extensive range of food for both breakfast and dinner. Free coffee, soft drinks and some alcohol during the day. Seems popular with overseas tourists and families with children.

This must have been a top of the range hotel in the 1980's, with a grand lobby and extensive dining room overlooking the bay. But now it seems to be reinventing itself without actually knowing what it wants to be. Balinese music plays all day and there are Balinese artefacts scattered about for no apparent reason. The lounge is crammed with children's play area, mismatched furniture, Karaoke machine, foot and back massage chairs, playstation, self-service bar and an all day supply of boiled eggs. Some quite noisy guests.

nice bath (hot springs)

Remote location Too far from Bay and town very limiting

Location.

Facility tired - needs updating. Bed and especially pillow very uncomfortable. Restaurant fully booked when we arrived. They asked us to wait in lounge for maybe an hour. After 1 hour of waiting, we asked, only to find they had forgotten about us. Not happy!