Front office staff had a good command of english and checked us in in record time, thank you. Charming and young Fo staff are. The room was very comfortable and the amenities complete, thank you very much, though the room was not located at a high floor, as requested, but a middle one. Looking forward to a specified floor next time. Laundry was efficient and clean. Received our items on time and neatly wrapped individually(!). Very impressive.

The gym being “tight,” reservation requirement was understable but the lady at the gym’s entrance with whom we inquired was not very encouraging and slightly uptight with her responses…seemingly having a sore day.

The hotel is close to the station. Easy to walk to the hotel. We didn’t have breakfast at the hotel, we walked to the station every morning. From there you can very easy take bus or train to your destination. You can also walk from the hotel to other sightseeings in central Sapporo. A 24 hour shop is connected to the hotel, were you can buy food, snacks, drinks and more. There is also a souvenir shop on the second floor. Room was good. Big enough for just a have rest and sleep. Bathroom was also good.

Maybe just a litlle bit too hard bed but it was ok for a few nights. That is the comoon problem for almost all hotels in Japan.

The room is as expected, very clean and tidy. Breakfast was exceptional. Location is spot on. Their attention to Covid rules is first class and I felt safe staying at the hotel. Dinner at the hotel was reasonable and very good. Happy to go back and stay with them.

Staff do not speak English well and found it hard to communicate with them. Also no bell boys to help with the luggage when we just arrived and didn’t know where to go and before check in. But once I checked in, they show us to our rooms.

The breakfast was value for money. The variety provided was reasonable. Location of the hotel was central as it was within walking distance to Sapporo Station and a number of snapping malls and eateries.

The selection of TV programmes was very limited. Would appreciate news in English; not just in Japanese.

The staff was exceptional! Extremely helpful even though there was a language barrier, they were always wanting to help make our stay enjoyable be it assistance in directions or booking a taxi, etc! The Simmons beds were extremely comfortable too!

The rooms were a bit small but is common in Japan. We had in each room 3 big check in baggage and a hand-carry and both rooms did not have enough space for these.

Comfortable room. Large bed but leaves little room for luggages. Great & unblocked view from my room. Very helpful staff. Quite convenient - access to subway entry (#21) is less than 50 m away (no lift for luggages though). If you need access to lift, use #23 or #24 with is only across the road.

Breakfast choice is limited considering this is a 5-star hotel. Feels a bit old and tired.

The room size was above average. There's a convenient store within the building and a souvenir shop too. Sapporo station is walkable above ground or underground via the subway station. Odori park, Nijo market, clock tower are walkable too.

The breakfast choices. I've had better at midrange and budget hotels.

Amazing location near Sapporo Station. The rooms are tiny but that is expected of the Sapporo city centre, housekeeping does an amazing job and staff are generally friendly and helpful. We enjoyed our stay here!

N.A.

Staff members are polite, friendly and efficient Room has enough space and very clean I look forward to staying there next week again

We had to walk a little bit to the nearest subway station although we could use the underground walkway

Great breakfast spread. Simply awesome Good location and amenities

We arrive at perhaps a peak weekend when the price was really high Room was small for a high grade hotel