Henn na Hotel Sendai Kokubuncho

Loved how this was so foreigner friendly and I didn't have to interact with the staff for check in or the majority of my stay. I was not expecting the have a whole steam machine for clothing, but it was readily available and easy to use. Facilities were clean and easy to use!

I wish there was more instruction for checking out early. I speak some Japanese so I was able to do so with ease and the staff was super helpful, but I worry about those without Japanese ability. I had to call a staff member to check out early and have them explain I wouldn't be reimbursed, which I totally understand, but sometimes plans change, so we should be able to check out whenever, and not just within a strict window of time.

The place is really convenient, quiet, clean and value for money. We are returning customers and this time we stayed for 9 days and were with other friends and they all liked the hotel and were surprised the hotel is so good despite the affordable prices.

The staff could not communicate in English well but this is understandable and a minor point. Nothing google translate cannot overcome. We had to split up to book the whole duration because the deluxe room we wanted was not available and we had to keep tracking if someone gave up the room and they finally did. The hotel is just too popular.

The check-in procedure was efficient and entertaining (they used holograms). The room was small but comfortable, with a complete Japanese bathroom including a tub. The hotel was easy to find and was located near the train station and near a lot of restaurants and shops. Although it's located at a busy street, the room itself was quiet and sleeping wasn't an issue. The restaurant is adjacent to the hotel lobby and there are multiple choices for breakfast, although for us (this is our preference) pasta and curry were not viable options, the pancakes were delicious though! The staff was friendly and always helpful. All in all, this was a very pleasant stay and we would choose this hotel again on our next stay.

Great hotel and will 100% be coming back if we’re ever in Sendai again! I’m still super surprised how cheap it was given the location was amazing with plenty of shops and restaurants right outside! Check in was super fun and the holograms have multiple languages available! We also arrived a few hours before check in and staff were able to hold our bags until check in time! Rooms were clean, a good size and comfortable!

Personal preference but I just don’t like the pillows they have in Japanese hotels! However, these ones were the most comfortable we’ve slept on!

Nice hotel with a lot of shopping, eateries nearby. Clean and quiet.

Pillow too thin and no extra pillow. Booking.com website does not allow booking of a large number of rooms, this is an admin drain because a lot of us travelled together. When we booked, the option was for breakfast included in the listed price but the confirmation omitted this. We thought it was a bug but when we reached the hotel, the breakfast wasn't included in the price. So do note this on the booking.com website. What you see on the landing page and what is on the confirmation page may be different.

We booked last minute and weren't sure what to expect, but were pleasantly surprised with the smooth check in and modern, fresh interiors. The deluxe twin was extremely roomy (biggest we have had in Japan by far), separate shower/bath room was great, and there were plenty of desk/table surfaces for writing, eating, or working. One of the exits goes directly into a lively shopping street with anything you could possibly need.

Could have used a few more pillows. Because of the strange staff-less check in, it wasn't clear how to ask for these (or for storing bags when we were checking out).

The hotel is very modern, check in was via AI but a staff is on hand to assist if required. The location is very good, a lot of shopping, eateries and not too far from the train station so we walked from the station to the hotel and if you want to take a taxi, it costs less than 1000 yen. Rooms are comfortable and quiet.

Deluxe rooms were hard to get but we prefer them as they are more spacious at an affordable price.

There is a magic box that steams your clothes so no ironing! Ok its an LG Styler but still my first time using it. Stylish design, comfortable room. It was discounted so good value. Its main entrance on a busy shopping street so easy to find food etc.

Nothing….but everything else is so modern they should have proper coffee in the morning, not just small old style coffee. Breakfast was tasty but unusual and limited size. I had the curry option.

Very nice place, tidy, neat and clean.

When we booked, the option was for breakfast included in the listed price but the confirmation omitted this. We thought it was a bug but when we reached the hotel, the breakfast wasn't included in the price. So do note this on the booking.com website. What you see on the landing page and what is on the confirmation page may be different.

Convenient location, clean, modern and nice hotel.

When we booked, the option was for breakfast included in the listed price but the confirmation omitted this. We thought it was a bug but when we reached the hotel, the breakfast wasn't included in the price. So do note this on the booking.com website. What you see on the landing page and what is on the confirmation page may be different. The pillow was too thin and no extra pillow.