Location was good walking distance to Ueno Park and station The lounge was a bonus as was the sake and ramen View was good Staff tried to be helpful and had information printed out for guests

The entrance to our room was often blocked by used linen and rubbish bags Not good having to step over rubbish to reach your room. Staff were sorting through rubbish outside our room. When I asked about this they said we could move but it would cost more This was unpleasant and Spoilt our stay Room was expensive and really the linen and rubbish should be handled better not outside guest rooms

1. Hotel is in a pretty great location. It is right next to Naka-Okachimachi station (Hibiya or Oedo Line) so getting to DisneySea was very quick and easy. It is 5-ish minutes from Okachimachi station (Yamanote or Keihin-Tohoku Line). It's also not too far (~10 minutes) from Ueno Station and Ueno-Hirokoji. It is across the street from 7-11 and just blocks from Ameyoko and Okachimachi eating and shopping areas. ~15 minutes from Ueno Park. The location made us really appreciate what Ueno has to offer. I had previously stayed in Inaricho, on the Ginza line, but found this location preferable. 2. We fit 3 adults in a Double Room with Extra Bed (it had 3 twins). Even though there was not a ton of space to open up all our luggage, we still fit 6 suitcases and 3 backpacks in the room, so it can accommodate more than you think. The hooks on the wall help and you can squeeze some narrower things under the bed. The twin beds were the perfect size and had outlet sockets next to them. We loved our 13th floor room because we had a wonderful view of Tokyo Skytree. In terms of noise, I heard almost nothing from other rooms. Cannot say if it was because we were high up, but past Japan rooms I stayed in had a lot of street noise and this one was basically silent. 3. The bathroom has a toilet and sink anteroom and a separate inner room for shower/bath. It includes both a bathtub and and shower area so that room is like a wet room, but it's closed off from the toilet/sink. The sink area has storage underneath which was really helpful. We liked that they did not include tiny bottles of shampoo or soaps, but big pump bottles that they refilled. 4. Towels can be changed every day and they are large size, plushy towels. You also get robes. 5. The room does have air conditioning! It just took us awhile to locate the panel, so we had to open the window at first. 6. There are washer/dryers and an ice machine on 2F!

1 bottle of water per day is provided per guest if you choose eco cleaning. However, you need to request it from the front desk. It would have been nice if these were replaced during tidying, but I get why. The mini fridge is a bit small and did not get very cold. The rooms don't have phones to call the front desk. You can call if you have a Japanese number but usually we just went down to make requests. As is typical for Japanese hotels, check-in is not until 3:00pm and check-out is at 10:00am. Because of this strict window, there are always tons of bags being stored in the lobby. But it is nice that they are still willing to store your bags for a bit even after you check out.

Location is great- closest subway station just couple meters from the hotel. Breakfast has Japanese and western options as well. Restaurant is located on 14th floor so view is spectacular!

They forgot set up room for 3 people instead of 2, so fist night one of us slept without pillow and didn't have bath towel. Next night hotel stuff fixed it.

We stayed in the family room, it was very large for Tokyo standards. The cleanliness was perfect and the room had ample storage. Washing machines and driers were available in a common area, and it was handy to have a microwave in our room. The modern TV was excellent and you can cast to it from your phone, strong WiFi was also available. I really enjoyed the breakfast, the variety was decent and the quality was surprisingly good. Friendly, helpful, and welcoming staff.

You are only provided with 1 pillow each, which is not ideal, hardly a deal breaker though.

Location, breakfast and welcome sake with ramen

Room size and limited drinking water (no complimentary bottles of water if full cleaning)

Thank you for all Margareth's arrangement for us, the family room is spacious in Tokyo. The room is clean. The location is convenient with various metro stations nearby, only takes 5 to 10 mins. The breakfast is delicious.

Offer a coffee corner will be prefect.

Great location within walking distance from the Hibiya line Okachimachi station. Tip for luggage: take the elevator exit across the road near Super Hotel to avoid climbing/lugging stuff up a flight of stairs. The family room was very spacious with 3 double sized beds and ample room for movement. We had no issue with the Eco cleaning option as the towels were replaced and trash were cleared, just no change of bedsheets for a few days, which suited us fine. Staff were friendly and always obliging. The complimentary evening sake with the wonderful city view was a lovely extra surprise after a long day.

The pillows provider were very small and were disproportionate to the size of the bed and were too soft. Also, the laundry room dryer did not do a great job drying out the clothes after washing, which were wet even after paying for 2 rounds (1 hour) of dryer service.

The location, breakfast, te and sake at night at the 14th floor, very clean, free toiletries, excellent coffee, beautiful view of the city, as well as the Skytree. Excellent customer service, very efficient and courteous staff. Next to train stations. Appropriate for any kind of traveler. Totally awesome

The extra twin bed in our room wasn’t comfortable at all. Only one small pillow per bed. I had trouble sleeping the first 2 nights because of that. The other night I was really tired and didn’t care much lol

Breakfast is very good 😋

Couldn't find the shower cap. No bottle drinking water, tea and coffee in the room.

it’s clean and near to convenience stores and restaurants

Room can be quite small for young family (2 + 1 kid)