First of all, the location is superb, really close to Akihabara electric town and Suehirocho subway station, as well as Ueno, and reasonably close to Kanda and most of central Tokyo. Second, the room is slightly bigger than what you would normally get in central Tokyo, and reasonably well thought out. There are also several useful facilities on-site, from coin laundry to a somewhat decent onsen (at least when you consider that you are in central Tokyo, and what you are paying for the room). The staff were also really helpful (and understanding) when there was an issue related to my flights, and this pushed the score from an 8/10 to a 10/10, because if you are in the same position, you know this really matters.

Mostly minor issues. To be perfectly honest, as mentioned above, if not for the amazing help provided by staff during a situation, then final score would probably have been 8/10, since e.g. room, breakfast, amenities, etc. could be better for the price paid. But service provided by staff could not have been better.

First of all, the location is superb, really close to Akihabara electric town and Suehirocho subway station, as well as Ueno, and reasonably close to Kanda and most of central Tokyo. Second, the room is slightly bigger than what you would normally get in central Tokyo, and really well thought out, so you can fit more stuff (and suitcases) in it than you would normally expect. A lot better in this regard that other Super Hotels I have been to before. There are also several useful facilities on-site, from coin laundry to a somewhat decent onsen (at least when you consider that you are in central Tokyo, and what you are paying for the room). When considering the price, and the location, you really cannot ask for much more than you get. However...

...the breakfast was a disappointment, and also completely crowded at all times; half-way through my stay, I opted to get my own breakfast from a nearby convenience store. Do not be fooled if they say it is included - you are paying for it, it is just not optional. Cleaning also seemed a bit... inconsistent at times, but I have seen worse. Staff at the reception were also occasionally not very helpful (or English-speaking, for that matter), but that varied a great deal depending on the person, and most were really nice. In summary, mostly just minor issues, and nothing that is a dealbreaker.

The breakfast was lovely and loved that they freely offered amenities such as combs, loofahs and green tea near the elevator. I also loved that they gave us fresh towels every morning along with a water bottle and a tooth brush so you don't have to ask for much wen you are staying there. The staff were also very friendly and helpful!

There is only 1 elevator so it takes a while for us to get down or up.

The breakfast was good, especially the bread products, and the breakfast monitor was very on top of things keeping it refilled and welcoming guest. The hotel staff were friendly, but only one of the front desk people seemed to speak English pretty well an had to be called over to help us check in. We were greeted by the hotel front desk every time we came or went, it was nice to be acknowledged and to know they were paying attention. The free drinks (alcoholic and non-alcoholic) at certain times was a nice feature. The on-sight onsen was a nice extra, I did not use it but my son did and said it was invigorating. They also supply with all the toiletries, including brush/comb/toothbrush/shampoo/conditioner/body and hand soap in one, etc. including laundry soap as well, have never had that in the states. You can pick your own pillow upon check in, but most of the pillows were picked over by time we came in late night.

The beds were very uncomfortable, it was basically a mattress topper on top of two box springs. The duvet cover did not stay on well and they had this really heavy bead pillow across the bed that was super uncomfortable. The room and bathroom is super small, not much room for two people to walk in at the same time. The bathtub/shower and the bathroom sink share a faucet, and I have never seen anything quite like that and made the small tub even smaller, but thankfully it was high so was still able to soak in it after a long day of walking and sightseeing.

- great price for value, - location was sufficient (really close to the metro, even though Shibuya / Shinjuku are not that close), - many shops and restaurants nearby, - friendly staff, - degustation of local alcohols at certain hours of the day, - a variety of pillows to choose from,

- rooms are small even compared to Japanese standards, and there is no place to store your clothes besides in your suitcase, - limited breakfast options (not so suitable for the European taste),

The staff is really helpful and caring. Breakfast is good with different choices every day Location is convenient to discover Tokyo with several subway options nearby There is a very cheap laundry, very useful

Only one elevator for 14 floors and no stairs was really annoying during rush hours They have only one Onsen, with men and women times alternating : so if you're a mixed couple, it means that you can't go at the Onsen at the same time, and if you're a woman you have to come back to the hotel before 9:30pm if you want to use the Onsen in the evening. Breakfast finishes at 9 am which is quite early, 9:30 would have been appreciated.

Very close to two JR stations (super useful if you have a JR pass) and metro stations. Lots of shops and restaurants are within walking distance. We were in the 14th floor and had a nice view of the city and the Sky Tree. Women get quite a lot of toiletries including nice cleansers and moisturisers and there’s also a selection of pillows where you can select the one to your liking.

As mentioned in other comments there’s only one lift for the whole building and sometimes a bit of waiting is needed. We struggled paying with two different cards as their system seemed to not like foreign MasterCards, but thankfully we carried a Visa card that we could use instead of having to use most of our cash for the trip there. The breakfast selection was quite small and not very varied.

Excellent value for money. The rooms are small, but no different from other similar hotels. Onsen var very nice, with carbonated water! It is only one, used for both men and women, so there is a schedule for each sex, which of course can be a bit inconvenient. The laundry machines very reasonably priced. The breakfast was very nice, a bit crowded a times, but they fill up with food regularly, so no need to rush! Also afternoon bar for a drink (alcoholic and non-alcoholic options). Great location, 6-7 minutes from metro station, and very nice shopping streets with lots of life at night time. Would stay here again!

Nice size room for tokyo. "Hot spring" bathing facility. Private bathroom with bidet toilet. Free breakfast bar with great food, drinks, coffee. Free pm drinks. The best blackout blind ever! Quiet. Kettle in room. Big TV with big selection of movies available for 1000 yen per 24 hours. Luggage storage before and after check-in and out. Lovely staff and a great location for checking out Ueno and Akihabara.

No early check-in without paying an extra 1000Y per hour. Otherwise there is absolutely nothing to fault.

Great location, very close to the metro (Suehiro-cho station). Good sized room, comfortable bed and great range of pillows to choose from. Was very clean and the staff were very friendly and helpful. The onsen was lovely to relax in. Breakfast was tasty and had a wide variety, free alcoholic drinks in the evening was very nice too! You get a lot of value for money here, very reasonable price.

The room was a little noisy; the doors and walls aren't sound proofed well so you can hear the other guests and the train at night. Only one lift so it could be slow and crowded at times.