Very nice hotel, with well decorated, quiet, and very clean rooms. Very friendly, English speaking staff, always willing to help. Very good buffet breakfast, with a big variety of choices. Also, has a nice heated swimming pool, a small gym, and a sauna! All these included in a very reasonable price! It's a little bit far from the center of the city, compared to other (much more expensive) hotels, but there's a bus station in front of the hotel, and of course many taxis to use. The hotel also offers very good WiFi in all of it's areas, even in the swimming pool!

Very comfortable room, super clean, friendly staff, amazing, tidy lobby. Pharmacy and a general store in the neighbouring building. The room has good sound insulation

Few electrical outlets which are not easily accessible not very convenient for people with a lot gadgets. The security was trying to engage in inappropriate political discourse with me while I was hanging around the lobby. Not too big of a deal and that’s basically the worst thing I could find about the hotel.

Hotel was very clean and European Standard, staff was speaking English and friendly. They quickly change the room upon problem. Breakfast was nice and tasty. Location was also cool and near shops as, coffee, ice cream, restaurants and grocery. 24 hours grocery was also very near.

Water in pool was cold and in general pool room was cold.

I recommend that you put a smile and welcome on the faces of the workers in the restaurant. As for the reception staff, they are very nice.

I recommend that you put a smile and welcome on the faces of the workers in the restaurant. As for the reception staff, they are very nice.f

Great location Very clean and quite 👌 Perfect stuff Species rooms Late cheqck out Thanks to Ms Zhansaya for helping us as guidelines in Astana as well as translating when it needed... when my brother felt sick she request an ambulance and translate everything she is great and helpful girl which reflect the calture of the city 💙 Thank you

The billow is little hard No kettle in the room 😕

The property is nice and clean, a lot of facilities, good breakfast

The hotel charged me extra money for the swimming pool , but there was no information about it on booking and I never got any receipt for it.

The room was cosy and comfortable. The cleaning lady was very responsive and fixed the issue upon request. The breakfast was very varied and fresh!

Walking with a heavy suitcase between two buildings through a passage and stairs. The problem was solved with the help of floor staff.

It has a pool and a simple breakfast buffet with tea, coffee, oatmeal, eggs, fruit and bread. It has a bus stop in front, you can reach the center of the city in around 30 minutes.

everything worked

LIghtbulb needed replaced in bathroom. The heater made the room really stuffy, so you had to open the window right away.

The bed sheets were clean and bathroom utensils were all available. Very nice and delicious breakfast. Great service and helpful staff.

Everything was very satisfying