The hotel was ok, the team at the front office was nice and friendly, although the staffs at the restaurant were rude, especially the one at the counter was rude.

The breakfast was limited, was expecting the breakfast spread would be bigger since the breakfast was combine with both Novotel guest and IBIS next door. Asked for black pepper , was told not available at the hotel.

Clean

No where near to eat and the staff were unable to recommend any place to eat or tourist type things .

Clean and nice room. Nice view on harbor. Decent breakfast although selections could be a bit more.

No access from Hotel parking directly to hotel. You have to go up and outside and around the hotel to enter. There is not much in the area to do. But it was convenient for us to get to our meeting places.

We had a family emergency, my disabled father in law was sick… and the front desk person allowed us to cancel the reservation. I will tell everyone about how great your service is, and book when I am in Rio again. Thank you so much for caring about people!

The reception team was amazing, they were very friendly and always available to help. In general, the NovoHotel Porto Atlantico experience, without hesitation, is one that I would definitely like to repeat.

The staff só gentle

During the hot waves, there was a bunch of energy outages and the building don't have any system to keep at least the elevators working.

breakfast, room, bathroom, gym, swimming pool, food quality

location was ok for the purpose of my trip, but I wouldn’t recommend this hotel for someone traveling on vacation (it is far from the touristic Rio and located in a dangerous and ugly neighborhood)

The room is clean, the staff is very polite and the breakfast is amazing.

Our room was on the side where there was a funk event and we couldn't sleep well

The loxation and the meal

Some staff person did not have the empathy to make easier the check-in facing aan emergency situation. .Previously I had done a pre-checkin

Not the top clean but acceptable cleaness

Before breakfast finish, they didn’t refill the items that finished in the buffet