Big rooms, nice jacuzzi, courtesy lounge was a nice surprise. Polite staff and comfortable bed. Housekeeping is super efficient and polite. Location is amazing.

Parking is a dizzying spiral up and down. Ticket system is buggy and rejects the endorsed ticket several times before letting you pass. Jacuzzi had a greasy film on the sides probably the residue of a thousand couples before you. Air-conditioning is not quite cold enough even at minimum temperature and the air is directed at the vertical blinds that flap and knock the windows all day and night. Breakfast is shameful for the amount paid. Nasi lemak is one thing any hotel in Malaysia should get right. This one is fluorescent green and smells of fake Pandan essence. Sambal is a sweet watery soup. Coffee is horrible. You're in Ipoh so coffee shouldn't be disgusting like it is. No butter available only margarine. For this standard you should not serve that artery clogging nonsense.

Location and facilities.Swimming pool. Large comfortable room. Drinking water facility.

Leaking window with water running onto electric socket. Two lamps poorly wired and connections exposed with no earth wire. These faults were reported to the duty manager. General appearance requires more regular maintenance.For example -plants growing in corroded steelwork under the sitting deck around the pool.

Everthing very good..recomemded Hotel to stay in for couple and family..the best is easy access to shoping mall

just need Hotel managment to look in grouping drink alcohol at swimming pool table..i hv experince when bring my wife and kid swiming at pool during evening time..there were a big group drinking alcohol and that bring bad smell and not good to kid see that..it better not allow group drinking during that time..maybe managment better allow big group drink at other time or other place..if few people at 1 table it ok..but when it come more than 8 people drink one time is not good for those bring family..BTW overall WEIl Hotel is awsome.

What an amazing view of Ipoh from the roof with an infinity pool and restaurant. Excellent location with the hotel adjoining a shopping centre. Fabulous buffet breakfast!

My room adjoined another room(s) with only 2 doors separating them so it was as if I was in their room when they were there. And they would arrive late after 11pm and call out loudly to the other guests. After requesting to be moved rooms I received no response. Just like no-one answers the phone in reception or security after 12 midnight to 2:30 am in the morning when the neighbouring guests were being extremely loud.

Great location and value for money.

I don't believe reception desk staff requested that I place a MYR 250 as deposit even though I wanted to make full payment upon check-in. Took her a few minutes to understand what I mean. Blame it on language and translation

The bedroom and bathroom were well appointed and comfortable. Particularly liked the roof top bar, seating area and infinity pool. all of which had fantastic views over the town and surrounding hills.

Menu was quite limited, especially at lunchtime and evening for vegetarians. Hygiene/COVID prevention were apparently very low on the hotel's priority list: while guests were made to use plastic gloves at the buffet, mask wearing was not enforced, and we watched several people cough their way around (and over) the breakfast buffet. However, when we alerted the manager to this, he did seem to take note. The Wi fi was appalling and we could not connect to the internet for our whole stay.

Fast check-in process even though there was a line during my check-in. Nice and modern room decor. Got kiblat direction and all tv channels are functioning (even quite limited). Nice toilet with bathtub. Most comfortable bed. Bonus- they have lounge space for those who stay in the concept room (level 12) and the lobby entrance to Ipoh Parade- shopping!!!!

Better read a bit from previous guests' experiences about the parking space to get yourself prepared and smoothen the process (you need to drive up to level 4 and drive to hotel parking which is on your right)- acceptable when you have already expected it. I was given the farthest room and it is quite an inconvenience as I traveled with my elderly parent (75 yo father)- something I should consider requesting prior to my check in. The breakfast spread is passable and can be improved in terms of taste and variety (I had an expectation before).

The location of the hotel is strategically advantageous, contributing positively to the overall experience. Its placement appears well-thought-out, offering convenience and accessibility. The strategic location likely enhances the hotel's appeal, making it easier for guests to access key attractions, transportation hubs, and other amenities. This thoughtful placement is a commendable aspect, contributing to a more seamless and enjoyable stay.

For Breakfast The limited variety of food options was a letdown, and navigating the cramped space was a challenge, making it hard to enjoy the break comfortably. Long waiting queues only added to the frustration, and the quality of the food was mediocre at best. It would have been so much more enjoyable with a broader selection and a more spacious, accommodating atmosphere. Hopefully, the hotel can take this feedback to heart and consider improvements in menu diversity, space management, and overall guest experience for the future.

We stayed at the premium 12th floor for 2 nights. Room was just nice for 2 adults and 2 kids. Location is good, inside shopping mall, easy to get everything. Breakfast was ok although same choice of food for 2 days. The swimming pool was great. My grandkid enjoyed it very much. The snacks at the premium lounge was good too. Overall it was an exciting weekend getaway. Might repeat next time!

Better variety for breakfast. Not to say it was not good but better variety.

Location is good, room is clean, comfortable bed, n good service.