Imperial Palace Hotel

I like the location of the hotel

The wifi internet is very weak inside the rooms even along the alleys 🤕... Thiis is my second time to book at this hotel and still the same wifi issues. Another thing is that no one from the maintenance dept to check all the safety vault for every room. Most of them are in low battery or totally damaged. Change the unit please. I did informed the front desk and they said they relay my complaint for respective , but of them came to rectify the problem, I waited for 3 days. 😰😭😓

The spacious room and it's service.

The breakfast menu is not compatible to the price. It has no variety at all. And please inform your restaurant staff to please be more professional and ethical while serving the guests. We caught them in action, they took the food from the buffet counter and ate in front of the guests. That is unacceptable. Hope you can improve the service and the food.

The cleanliness, central location

No breakfast included 😔

I booked twin bed, but it fit 4 people to sleep. And yes.. we sleep comfortably and nicely.. Got quiet room with nice scenery of Bukit Kanada in the early morning... I dont even need to switch on aircond because the room itself already got a nice and suitable temperature for our body..

Water for pool too cloride.. me and daughters cant even stay too long because the water still got stinky smell of chlorine... Sauna cannot use, and seems already broken for a long time.. And toilet cleaning seems already done ages...

The staff was extremely helpful. My girlfriend lost her ring in the room and 4-5 staff were breaking their back trying to help her find it. Even going as far as opening the vacuum bag and moving the bed to find it. Extremely grateful for their effort. The room and the hotel was extremely clean as well. Made our stay really comfortable

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the room is so clean and the sheet, towel - i can feel that they change it very frequently. The rooms always well maintain. We so happy with the facility provided.

nothing!!! in fact, i been keep on coming back if i happen to be in Miri town for my short stay.

Friendly staffs, excellent location, comfortable and large room!

Booking.com's poor coutomer service........getting from bad to worst!!!! Probably my last time using it's service.... ....and I will not hesitate to inform all my contacts about this unprofessional conduct......just ignoring customer's queries......totally no customer service at all!!!

The room is spacious and clean.

The washroom has a awful smell from the bathtub curtain. Aside from that, please provide breakfast option in the apps, sometimes customer would like to take breakfast in the hotel instead elsewhere.

It has everything we wanted: fridge, laundry bag, iron, bidet.

- I just wish it had bathroom slippers. No big deal, though. - The water was yellow so I didn't want to soak in it.

Great staff...clean and comfortable room

The card scan inside the elevator could be better...needed to scan 2 or 3 times before it worked properly