The room was beautiful. High wooden ceiling, unique, rustic furnishings, view to garden. Staff were very friendly, professional, helpful and kind. Nice shower with hot water.

Wifi was very inconsistent and we couldn’t get cell data on our phones in this location so this was frustrating for us. The location isn’t bad, but in retrospect I would have preferred to be closer to the main tourist street and zocalo. I felt a little uneasy walking back to the hotel at night. Not a big deal for us but I thought the restaurant on the premises would be open for dinner but it wasn’t.

This was my third visit to Na Bolom, the previous two having been visits to the museum. This was first stay here. My room (Palenque) faces onto the gardens. It was cleaned spotlessly every day by the staff. Firewood & a heater are supplied, as the nights get chilly. The firewood is topped up every day if you use it (which I did). Being a little away from the road, it was quiet apart from fireworks for Día de Muertos. No shortage of hot water in the shower & sink. Alex was very attentive with the complementary breakfast (chopped melon, papaya, two slices of toast, butter, marmalade, huevos rancheros & as much coffee as you can drink: you pay extra for fruit juice). I enjoyed exploring the tree & flower species in the garden, which are labelled, and the adjacent plant/tree nursery. I also had a peek in the library, which, like everything else here, has a lot of old world charm.

Nothing.

Intensely interesting museum-library-study center-hotel. Comfortable bed, excellent housekeeping, gracious breakfast waiter, and gracious spaces. At one edge of the central old city, with a big wandering garden. Excellent price. Good help with airport taxi to Tuxtla. We are two old men, a married couple, and the welcome felt real. I hope we can return and stay longer.

The street noise from Calle Frans Blom beyond the garden can get pretty loud early in the morning and all day, but it calms down reliable at night. The drains in the bathroom had a strong smell, though the bathroom and the room itself were immaculately clean.

Wonderful breakfast. We stayed 7 nights and always looked forward to starting the day with Na Bolom's simple menu of local and Mexican favorites. Our family felt strangely at home in this property. It was like living in San Cristobal 80 years ago. Two beautiful courtyards, amazing artifacts everywhere, and a garden to catch fireflies in at night. Our room had no Wifi at the beginning. So we just used the restaurant area to connect. The hotel ran an extender to our room the day after we mentioned it. We did not even care to have wifi in our room. It forced us to enjoy this wonderful property and meet other guests. Nights are chilly. Fireplaces are in each room, but no heating. Instead you get 3 or 4 locally made world-class wood blankets to stay cozy. Our 11 year old daughter loved the property, spotty wifi and all. Na Bolom is a magical property for those who want to make a deeper connection to life and the world around us.

the hotel is a gorgeous museum of regional history and culture with a huge garden out back with meandering pathways. the restaurant is excellent — try the Chiapas specialty Pach-Ha breakfast caldo! absolutely delicious. also the fireplace in my room was an incredible luxury and the bathroom was very nice. the staff were incredibly helpful.

the mattress had a plastic covering and was not soft, and the bed was a foot away from the wall so you can’t read in bed.

Gorgeous hotel, big room, jacuzzi tub and a nice fireplace. Hotel arranged pick up and drop off at the airport (extra charge) but worth it to not have to think about getting from Tuxla to San Cristobal. Be prepared as it is about 1 1/2 hours to get there.

This hotel is beautiful, the food is good, it is sparkling clean and the staff was excellent, friendly and helpful! The room was gorgeous and I got the king suite because of the huge bathrub, which I used every day. It was cool and they had a space heater in the room. It was very quiet and has a beautiful garden behind the hotel which is not to be missed. It is about 8 blocks to the pedestrian walkway on Real Guadalupe so very convenient and if it rained it was easy to get a taxi. The only thing that was not good for me was the bed. Super hard, which is common in Mexico but really difficult to get comfortable and sleep well for a person who likes pillowtop mattresses.

This is a special place. The hotel is housed in a living museum, with tremendous history, beauty, and character. The location is a 10-15-20 minute walk from the main centers and areas of tourist interest, which provides for a more peaceful neighborhood away from some of the most tourist and people dense areas. The hotel staff were great and connected us with an excellent tour one day of nearby natural sites, and the breakfast was actually quite good! Warm water, heaters in the room and little touches for comfort in the rustic setting made for a very comfortable stay.

The bed was definitely firm, (great for me! my spouse did not like it).

The staff were very kind and helpful, and made this place an exceptional stay. Being able to explore the museum and library every day, and walk around the na Bolom gardens at night, elevated this stay above anywhere else I know in the city.

The breakfasts were lovely, in particular the homemade jams. I would have liked bigger portion sizes for a day of walking, but this is just a personal preference.

This is a beautiful historic building. It's charming and full of interesting touches. The staff were helpful and kind. We enjoyed the fire place, high ceilings, and the quiet atmosphere. Piles of blankets to keep you warm. It was generally quiet and the walk to the center of town is not long.

There are some little maintenance issues, and it's time to replace the mattress. But overall, it was very nice and comfortable.

This is a lovely characterful museum/hotel. The rooms are charming, if basic and we really enjoyed lighting the ready-laid fire in the bedroom. The place is really well suited for exploring the town and learning about Mayan history.

Many of the roads were closed and the hotel closes early so we arrived late and stressed out. The breakfast was basic and there was no evening food or room service or mini bar so we had to go out and buy stuff to bring back.