Family oriented place to stay. Staff were all friendly and helpful. Very very clean place to stay. Security around made you feel safe.

Later closing time for pool. 8pm is too early. Map of the hotel would be nice. Fitness centre could use an update with A/C, newer machines like a “real” cycling bike.

Staff was unbelievable!! So attentive to us and anything we needed. Food was fabulous! So much variety and so good! Love that there was AC in the rooms!

I did not like that the pools closed at 8pm. I think swimming at night is the best at an all inclusive resort! I think 10 pm should be the earliest you should close the pools. It was still light outside and we couldn’t swim. Hated that part and would probably discourage me from booking here again unfortunately.

Nice room. Mine didn't have much of a view, but had a small outdoor area. Lots of sunshine. Beach area had sunsets, several pools and snack/liquor bars- you can't beat "all inclusive"!

The lounge chairs often had people's things to "save" them for hours so none available often. Food was good, but favorite restaurant was closed after the first few days. Would had been nice if there was a late nght snack bar. I wanted to go swimming in the ocean but was told that there was "bacteria" in the water near the hotels. I did kayak a couple times, but the guy stopped running the concession and it wasn't available most of my stay. The night entertainment was good. Many of the guests were from Mexico so it was fun to hear the entertainment geared toward them including folklore dancing, etc.

location and very clean with super friendly staff. the best butter and buns

no nightlife and sometimes no food available. room was locked at 23 c coolest. not enough beach chairs. no meat at breakfast.

The room we had was amazing. We stayed in the 2 bedroom luxury suite which had 2 separate bedrooms (1 king, 2 queens) and a sofa bed, 2 bathrooms, kitchen, dining area, and a giant balcony that overlooked the infinity pool. We had a couple of amazing staff members that treated us and our kids so well. Luis was our server almost daily, he was so kind, helpful and brought lots of drinks. Kary and corina for the entertainment and kids club throughout the day were awesome! Always let us know about the fun activities everyday and we're so engaging and fun!

The buffet could have more variety. The breakfast was the same everyday, we never did get lunch there, and dinner was pretty bland and boring.

It’s a lovely property. The food is of good variety. The staff are attentive. The beach is right there. The shows were vibrant.

There are some parts of the property that need repair. One of our rooms had a leaky toilet and a broken Wifi box. To our shock and dismay, we “lost” both of our iPad and iMac cables on the same day at the same time from our room, while we were out of it. The staff were unable to trace them. They were not handed in to the “lost and found.” The main swimming pools were quite crowded but the one in the Villas was quieter.

location is great, ala cart meals were awesome, daytime social staff were fantastic.

AC didn’t work great in our room, TV didn’t have a very good picture, balcony is very tiny, when weddings take place it’s very noisy and we had 3 in a row when we were there. Also lounge chairs around the pool don’t adjust so you’re sitting at the same position all the time (unless you want to lay flat).

The food options for all meals was exellent quality, fresh and filling. The drinks were also varied and wonderful. Pools service was excellent as well. Cleaning service was excellent as well, our stuff was was and always in its place. Fresh towels and clean room . Bellhop was attentive when we wanted a taxi and willing to help in any way. Staff were always cleaning the pool and the lobby which made us feel safe.

The biggest grip as an "American" would be the WiFi, It did not work well in the room and we wanted to talk to family and upload pictures and look up different things we wanted to do. We had to lingerie in the lobby to make that happen and with Covid, we wanted to avoid crowded places.

Breakfast and staff were excellent. Italian and Asian restaurants were also great. Not to impressed with the Mexican restaurant option. Room attendants also did a good job of cleaning. Some evening entertainment was good , magician and guitarist

Would be nice if there was a quiet adults only pool area to enjoy sun and swim without loud music and noisy young adults.

The staff were nice...Resort offer lot of activities...food selection was good and they try variations (little) too rather than same items every day.

The hotel needs some T&C. Our washroom door lock was not working and even after reporting no one came to fix it on our 7 days stay. Our checkout was at 11 am and the flight was at 7 pm. They offered us to use their facility but not foods.