The hotel was in a great location. It was clean. It had washers/dryers available to do laundry free of charge. Big beautiful lobby and a spacious restaurant where we had an amazing breakfast! The staff were friendly and so very helpful. The shower was massive.

It seemed unprofessional that they had someone polishing the stairs during business hours. Though the hotel smelled amazing walking into the lobby, there was an underlying unpleasant smell as well. When we checked in to our room, the room smelled very stuffy. The room should have been aired out prior to guest arrival. This was an upgraded room. After airing it out for an hour, it was fine. But first impressions are everything. The pool was closed for maintenance. The bedding looked decent, but the duvet cover was made of polyester. It looks pretty, but terrible when sleeping. The covers should be replaced with high end cotton for a better sleep.

The hotel is very well located . The marina is just across the road, with many little restaurants and shops , a very lively area and very safe. You can hop on a bus across the street and it will bring you after 2 stops to the first shopping center , next few stops to the other ones ,all the way down town. It has a pool so you can hang around there as well.

4G tower right next door, but they are all over the place in Vallarta, sadly. Hopefully no 5G will be installed as the radiation levels will totally go out of the roof and it will be very hard to escape from it.

I booked this hotel kind of late for a stay in the high-season, so it wasn't in Puerto Vallarta Centro or Zona Romantica, but for that reason it was a more affordable option. The facility itself is a terrific value, very clean, nice rooms, nice pool for lounging and a really exceptional breakfast buffet that you can add to your stay. The staff working the breakfast area was so pleasant, I began to look forward to the daily interactions with them. The breakfast itself is extensive and well worth adding to your stay with American and Mexican style options and so much to choose from. As far as getting to the heart of Puerto Vallarta, it's easy to take local buses, which run constantly, stop right out front and only cost about 50 cents each way. In addition the airport is only 5 or 10 minutes away, literally it is possible to walk to it. We enjoyed ourselves here; it's clean and comfortable with a terrific staff. The Puerto Vallarta Marina is across the street and is very nice on it's own, with a number of shops and restaurants and sometimes an outdoor market in the evening selling food and other things. I think this place is worth considering if you don't want to pay Zona Romantica prices.

Due to the pandemic, I think, the concierge station wasn't staffed, so we didn't have that handy resource for local information or to field questions. I think we weren't as well-informed as we could have been about area around the hotel, although over several days we got out and explored. We totally missed, for example, that Camarones Beach was nearby and in walking distance.

Jose Luis the bartender at the pool was probably the best bar tender we have ever been served by. Very knowledgeable, respectful and courteous. He truly made the stay worth it, he would go into detail about the drinks he was making and make delicious cocktails. He would be the reason I go back.

Incident with other hotel guests that insisted on harassing my wife and I.

We booked the suite with a west side ocean view. Room was big, comfortable and had all the amenities. Staff was great , English not a problem at the front desk.

Location was ok. Really need to cab or uber to get anywhere. Sidewalks were iffy. Only place you could really get to was the Marina which has a lot of restaurants and was a great place. Shower was not the best most days it was fine, but one day it was difficult to get some hot water. We also got the breakfast included. Not sure I would do that again, with so many options at the marina.

Nice views, there was a refrigerator in the room, comfortable bed, a restaurant on site, lots of TV channels, and the lobby area was very nice.

The bathroom door opened directly onto the toilet. Even though it was a non-smoking hotel, people still smoked, but the AC filtration system minimized the smoke. The safe was not bolted down. I could move it and lift it. Also, the restaurant credit card machine asked for a tip even though my order was for takeout.

we had the family room with a bedroom a living room a kitchenette, it was great. we had a huge balcony and it was very similar to the photos

our kids were limited at the breakfast buffet. it was kind of weird but we managed. either than that all good

The staff was friendly and the facility nice.

I could tell the maid was short because she didn't clean the shower door all the way to the top. She also didn't clean the inside of the shower with the door closed. Mold and black stuff was growing at the bottom which is behind the door when it's open.

it was new, bright and well equipped.

the road was very noisy when you were outside around the pool. But still very quiet inside. the lounging deck chairs were not very comfortable. the bar under the mesh cut right into my lower back so that I could not use them. our room was very clean, but there were some stains all over the couch

The location is very close to the airport and is close to the Marina. Lots of restaurants in the Marina area. The room was quite nice and spacious. The pool was really great to relax by.

Our room was not ready at check in time. Dirty cleaning water was left in the bathroom sink and the shampoo etc was not placed in the bathroom.