Excellent and convenient location adjacent to Rio Cuale, just steps from the Malecon in "Centro" at border of "Zona Romantica". Enjoyed top floor 2 BR suite with equipped kitchen & wraparound balcony with lovely views, as requested. Room 603 was very nice. We loved the beautiful tree filled with wildlife and at least 7 nests, most with hatchlings, right across our balcony. Most staff pleasant & helpful, especially front desk "Fernando", Jocsan, and housekeeper Cristal. Overall good value with rustic Mexican charm. I would recommend a room with a balcony with view of river. We enjoyed our 11 night stay and would consider returning.

Older property in need of some updating & minor repairs. AC worked very well in bedrooms but other rooms tend to get a bit warm due to leaky insulation but opening bedroom doors with the ceiling fans helped. Wi-fi is spotty in some areas of suite. Beds are quite firm and without box spring but our sleep was fine. About half of staff did not speak English but that was not a problem for us as I spoke some Spanish. Rooftop has pleasant views but has only small shallow wading pools. Sister property has larger pool. Potable drinking water only available via tap on each floor.

Good location. The comments below weren’t an issue for us but some guests may be looking at the photos of the rooftop area which are misleading.

Some of the property information and definitely photos are misleading. There is no hot tub/ jacuzzi, these are cool dipping pools. The pool is only about 12” deep, good for wading. There is no restaurant on the premises. There are no oceanfront balconies. Not writing this to be negative but to be helpful to others what is available.

The location near the Cuale River is beautiful as well as central to everything in the Romantic Zone and only a few minutes' walk from the malecón. We found our suite perfect for our needs for a week-long stay. The suite appeared to have been recently painted and bathroom and kitchen had clean, new-looking tiles. (If you plan to cook a fair amount you would probably need to invest a bit for dish towels, a mixing bowl, etc. We prepared only simple, uncooked items and used a drip coffee maker, toaster, microwave, fridge, dishes and utensils.) We really enjoyed our balcony where a large bougainvillea gave us privacy and birdwatching. The hotel and rooms are kept very clean as is the rooftop terrace with comfortable lounge chairs and shallow pools. The view is wonderful. There is drinking water from a faucet just down the hall from the suite. One of our priorities is cleanliness, but without the strongly-scented chemical products usually used for floors and laundering sheets and towels. To our great satisfaction, Suites Plaza del Rio manages to keep everything extremely clean without these toxic products. A special thank you to front-desk staff members Misael and Monica, and to Rocío, our housekeeping lady, for their professionalism as well as friendly, pleasant treatment of guests.

Wi-Fi is good everywhere in the suite except on the balcony. There is too much emphasis on making sure that nothing is missing from the suite. For example, we noted one small spoon was missing (there were supposed to be four of each utensil) and in order not to be charged for it when the 500-peso deposit is returned after inspection of the suite at the end of the stay, we let staff know right away we needed a replacement.

We arrived a lot earlier than our Check-In time with all our luggage and was so pleased when the hotel asked if we wanted to leave our bags while we explored a little of the surrounding area. After checking in we found the huge room and balcony well kept, spotlessly clean, sanitised surfaces and floors adding which only added to us feeling lucky of finding such a warm welcome and maintained hotel. The maintenance is always on going and was lovely so see gardener’s cutting back and reporting trees and plant’s throughout our stay keep the rooftop immaculately. The main room has a dining area with large TV, full kitchen, super large American size fridge freezer, breakfast bar with lots of sockets and in addition to the dining table we loved the Mexican style cushioned seating. With a bathroom and shower with hot running water anytime of day and night between the main room and bedroom it gives privacy to the bedroom where I huge bed which was so comfortable I will be ordering one when we return home. The safe for valuables in the room and towels available from reception are free so we took full advantage. If you need to do some washing then the laundry is on the second floor which all the hot wings around the town I found handy to wash my white shirt I had worn the night before. The daily maid service of clean towels, bedding more sanitising was done with all the attention to detail one can’t help respect how hard everyone work to keep standard high in the hotel. With most of central PV on the doorstep its in a fantastic position to go and explore. Couldn’t fault it if we are doing this way again then we definitely be booking with you again .

Nothing comes to mind

Excellent location of the hotel, quiet center, calm atmosphere inside, helpful friendly staff, cleanliness, an additional bonus - coffee and delicious buns for breakfast. We will definitely come back next year and recommend this hotel to our friends.

It would be nice to freshen up the table and chairs in the dining room a bit. And it would be nice, at least in the evening, to turn on the jacuzzi for a couple of hours to top off the excellent atmosphere in the hotel as a whole.

The apartment was very clean and spacious. The open are main room had a seating area, a table and chairs. a TV, a large fan and a well-equipped kitchen with a gas stove and a full size fridge. It has a patio door out to the balcony. There was a large bedroom with a fan and a patio door out to the balcony which ran the length of the apartment but was quite skinny. The bathroom was clean with a good shower. There is air conditioning .The rooftop pool area wax very attractive with beautiful plants and lounge chairs. The pools are shallow but good for cooling off in. There is a nice view from the roof top. There was daily room cleaning. The staff was friendly and helpful. The hotel us really well-located, close to the Malecon and beach. We were very comfortable there for two and a half weeks and would definitely stay there again!

Nothing

The location was great and the staff was amazing the field was there and it was close to everything.

The one negative is that the Wi-Fi is not very good. The building is nothing but concrete so it's hard to get service inside. May not be the best work from home location as we are work from home travelers

I would highly recommend it because of its location and its condition the suites are more than adequate allowing for indoor eating and the location is Central to everything in both old and new town Puerto Vallarta. Excellent heating opportunities are close by and it's just a short walk to the bay

Loved the staff, the size of the suite, and the shallow, baby-friendly rooftop pool! The location is perfect, just a couple of blocks from the ocean and Malecon, a short walk from Zona Romantica, and surrounded by convenience stores, grocery, and cute cafes.

Very central location. Very fast maid service. Excellent WI fi.

Old worn furniture. Very loud church bells, fireworks,and noise makers from 6 am to 11 pm every day from December 1 to 12 every year. This will affect every hotel near the famous church.