Alejandra was amazing, as well as Paul. We were upgraded, which was a lovely surprise. Our suite status allowed my friend and I access to The Hacienda as well, which was a nice option. The folks working here made it a very nice stay despite some of the food stuff I mention below, which could be unreasonable expectations on my end as I've never stayed at an all-inclusive before.

The buffets (especially the fruit) had flies all over them, not extremely appetizing. The chilled items weren't really chilled also, couldn't trust the yogurt and ceviche much. When it rained, there didn't seem to be much infrastructure for guests to navigate that (one umbrella station near the front desk) and there were buckets catching drips everywhere. Maybe some of this will change as the hotel is shifting in November from a Hilton property. However, the Hilton benefits I had as an Honors member were the best part? Hard to say how the hotel will be in the future.

It was not the best for the price we paid

The showers barely had water coming out. There was trash behind night stand no no

We were upgraded to the adult only side—the Hacienda. It was very nice. The adult only pool area was the highlight of the trip.

The food was not great. It was mainly there to keep you alive. Poolside snacks were the highlight. All of the bars closed very early except for the lobby bar. All restaurants were reservation only, except for the buffet which made it difficult for any last minute plans.

Great location and such a clean facility. The food was always good and freshly prepared. The staff was so great and always accommodating. Room was sufficient size and very clean. Wonderful view of the ocean.

There is some construction going on but they were pretty quiet as it was being worked on.

The rooms on the jacuzzi wing had a beautiful glass wall rooftop which we enjoyed a time or two while there. Great location near two malls and a Wal-Mart. The pics of the blue chairs out to the beach are obviously old or precovid but the chairs they had out were adequate. The best restaurant on site was LA Catrina. If you go make sure to order the Duck Tacos!

We stayed on the Hacienda side with a swim up pool. The room was good but we had to turn the hot water on under the sink after each of us took a cold shower. I recommend staying in a jacuzzi or swim up room. Our pool needed scrubbing but it was adequate. . There were no on site activities, and drinks are highly watered down.

Great view of PV!! I loved the rooftop pool and my swim out pool in my room. I loved the customer service that Patricia provided at the sushi bar and pool area!

Food at the buffet and the restaurants were delicious. The breakfast chilaquiles were exceptional! Fresh juice and pastries were awesome. The snacks and food down at the beach and by the pool were perfect!

The only thing I would make a note of is that the room was a bit smaller than advertised. The amenities were on point but overall size was lacking. Still, for the cost, I do not think that I would have found a better value.

The majority of my stay was beautiful and I really enjoyed myself. The staff was awesome!

The check in process took over an hour and checking out took time too. Also the room I reserved was not available for me until day 2 of my stay.

I loved how clean & quiet the adult side was. the pool was absolutely beautiful and peaceful.

everything was wonderful

The food is bot that great