This place was actually totally opposite of what I expected. They are most privately owned condos in a nice complex. But all the pools are beautiful. They have miles of private beach and the turtle conservatory came to the property to educate about their care and then we set baby sea turtles free. The sunsets are beautiful. The condo we rented was such a great size with everything needed. This is a great place if you want to hole up and get away.

The downside is you are far from town. The road to the property is a couple of miles of dirt road and you're about a 20 min ride into the city of Puerto Escondido. You are not in Puerto Escondido when you stay at this place. Also, there are only so many chairs and paplitas to use and people go out in the morning and just throw their stuff on them. I know we were there during high season but the property should get more chairs. Other than that, it was really nice.

The place was magical, the staff very kind, and the food of the restaurant was so good.

The only thing I didn’t like was something that doesn’t concern directly the resort. It’s about the other clients who were very possessive of their pool chairs. It might sound funny, but I didn’t feel welcome at the pool because everyone had already « reserved » for themselves à chair by putting a towel on it, so I had no place to stay. Even if they were gone to eat, I couldn’t sit on the empty chairs because it was « theirs ». I saw in the pool rules that we couldn’t reserve chairs, but I felt like I would have a big conflict if I tried to explain that to the people who asked me to leave their chairs.

Our stay in Vivo was truly exceptional. We were there with a group of friends and could not have dreamed of a better place to start our holiday in Mexico. The villa by the beach offers direct access to the sea and the pool. The facility around Vivo is lovely, the views fabulous and the rooms cosy. We did not expect to see so much wildlife from our Balcony with a constant show of whales, dolphins, jumping rays and pelicans flying in formation close to the waves. The hotel is also secluded from the other hotels meaning that you have all the peace you need, weather you like a morning jog on the beach or making use of the sun-chairs, all is there for you to have a relaxing time. The kids pool is also perfect for families to keep their kids occupied. The hotel bar made nice cocktails and the restaurant offers decent salads (though the menu is limited).

Not much negative points to report! The staff was a little overwhelmed and therefore not as responsive as we had hoped... (towels, taxi's etc) but overall all the people we interacted with were lovely. I would recommend to plan when you want to head to Puerto Escondido as it takes 30 to 40 minutest to get there and ideally build a relationship with a taxi driver you can count on. Finally, I would also recommend to go shopping on your first day if you plan on making food or using the pantry service offered by Vivo (the supermarkets are quite far and you will need to bring everything you need to cook). Enjoy!

the location, however it is far away from the town of Puerto Escondido, is a place to stay in without going out.

Cleaning service was always delay and needed to request it everyday. Also the restaurant food was complicated. There should be a s simpler menu for regular meals. The seats at the beach and at the swimming pool need to be better allocated by the management.

Installations, staff, restaurants, pools, privacy

Beach is not easy if you are not good swimmer. The property is about 30 minutes from puerto Escondido. And 15 minutes of those 30 are dirt road. The best is rent a car so you can go back at any time you want. I rent a car and I get in and out every day.

The staff was very friendly and helpful. Luis was very nice and helpful. He help arrange our fishing and day trips into town. I want to give a very big Thank you to him for making our stay so special.

We did not have Wi-Fi in our room. 337. Wish the hotel provided more options for going into town and the places they offered you could go. The hotel is very far out of town, would of liked more shuttles into town.

Had a 4 bedroom apartment very well equipped for a family stay. Right on the beach. The resort was almost empty so enjoyed the peace and quiet. Ocean is rough so used the pools which are excellent. 2 fo 1 Happy Hour at the poolside bar was great.

Overall perfect place to stay, good prices, good food and great staff

I called off cleaning service 3 times for 15 min and never came back - I called to request service and service was never done, until 10 pm they asked if “it was needed”

The staff is friendly. Air conditioning in all rooms is excellent. Everything is very nice, clean and comfortable. The washer and dryer are a bonus, as is the dishwasher.

The food was not very good. I don't know what kind of food they serve. It looked like Mexican food, but as Mexicans that my family and I are, we did not find that Mexican flavor that we expect to enjoy in a typical Mexican food.

The whole resort is very nice. We loved the room and the direct access to the pool. The restaurant staff is very nice and everyone is trying their best to make you feel good.

When we arrived we didn't get any explanation about what we could do on the resort (i.e. get pool towels, tennis rackets, etc.) So you pretty much have to figure things out yourself as they wont let you know what amenities there are for you to use. Alwo it is very far outside of puerto escondido so do not plan to spend much time in the city.