Our stay was amazing! The staff, especially Cynthia and Adolfo, were so helpful with questions and great restaurant recommendations! They also arranged airport pickup and a private tour with Paco, who was on-time, great car and full of information…highly recommend him! The facilities are great, and we loved the rooftop terrace to enjoy a glass of wine. Rooms are large, and beds are very comfortable. Everything was clean and we always felt safe at the hotel and walking around the center to and from the hotel. The location cannot be beat! We would definitely stay here again!

Nothing…everything was great!

Casona was a beautifully restored historical home with an eclectic flare. Very clean room that was nicely appointed. The in-room jacuzzi was a plus. The roof top deck had a lot of plants and seating. It would be a great space for a medium sized party or business social gathering. In my case morning coffee and reading. The staff were wonderful although not all english speaking. But that was not a detractor at all.

I do not have any negative feedback. The hotel met our expectations and then some.

Big 17th century renovated hotel that's fun to explore -- it's like a museum -- check out the rooftop area. I got a room for $200/night that would cost at least $800/night in Mexico City. It had a clean (two person) sauna, a 6 person hot tub, hot water readily available, water pressure perfect. Oh, and it had two bathrooms, two levels, it was way too much space but I enjoyed fantasizing about how I'd turn it into my fantasy loft apartment, perfect size for that. I had a street facing room on ground floor, so it may be loud for some people until midnight, when everyone goes to sleep. (I'm a city person, I'm used to city noises). Great location, within 10 walk from most museums in centro area. Queretaro is underrated, despite being a UNESCO World Heritage site: clean, well manicured, safe, festive (everyday of the week), cheaper than Mexico City (which has gotten expensive). Favorite part was that I rarely heard English and didn't see many Americans, whereas certain parts of Mexico are packed with Americans. My Spanish improved because I was forced to practice. In any case, I'll be back, will skip Mexico City next time. This hotel will be even better once they recover from Pandemic and start up their restaurant again.

The location is ideal, but most of all, the rooms are spectacular! The hotel is set around a beautiful courtyard, and the terrasse on the roof is a wonderful place to sit and relax in the morning, or for a drink in the evening.

The breakfast is included, and the cook is a wonderful person. The choices on the menu are rather limited. Some sweet bread (pan dulce) would be very much appreciated!

The perfect merge between a traditional unique facility and luxury; walking distance from everything in downtown. Also, that all the rooms in the hotel are unique and different from each other. Excellent and friendly service from staff.

As a very minor comment, some of the common areas (including the breakfast room) are a bit cold during this time of the year; no heat on this areas.

This hotel is a gem. Amazing location in the heart of the historic area, beautiful suites and fantastic & attentive staff made for a great stay. Cynthia & JJ were very professional and friendly. We wish we could have stayed longer.

Excellent location a couple of blocks from the main plaza. Great restaurant options nearby. The staff were extremely kind and attentive. Nice bar on the roof. Beautiful vintage building.

The wifi didn’t work very well. maybe because of the thick stone walls.

Gorgeous property. Steeped in fascinating history. Elegant. Impeccable design features throughout. It’s a must see creative delight. Stop here before San Miguel and stay!

Nothing.

Good coffee but cold eggs and toast. Fresh orange juice was great.

Better wifi would be an improvement. Check in was awkward with no one visible when we arrived at the gate. Our in room refrigerator didn't work. There wasn't any bar service on the roof top bar. Also, there was no possibility of fresh air in the room. Air conditioning had to be used.

The placer is really amazing, the location is perfect.

I did not like the bar that is in front is really to loud but the worst if you are not a religious person the church bell ringing so early is the worst thing.