beautiful quiet location and all inclusive

They pressure you up right away to become members of their hotel club.

I had a wonderful experience at the resort. Everyone from the front desk staff, bell boys, and resort staff to the room service was very nice and helpful. I wish I had stayed longer as I had a great time. The coffee shop and the gym were both nice. Although the resort was small, it had a relaxed and serene atmosphere. Additionally, there were no party animals around, which made my stay even more peaceful.

At the end of my stay, I was approached with a sales pitch while waiting for my cab, less than 3 minutes before it arrived. Although the salesperson wasn't too aggressive, I declined the offer and expected it to end. Perhaps they could follow up with email specials (if they don't already). However, overall, it wasn't a huge deal for me.

The staff were very kind and friendly. Specially the Concierges and the staff from the Aurora restaurant were the best. However, it's important and fairly to mention everyone at the resort are amazing and incredible. They make you feel special all the time. Lizet, Rolando and Jessica from the Concierges are the best! Also, all the staff from the Aurora Restaurant (Mexican Cuisine) like: Marisol, Judith, Gerardo, Raul and Javier are amazing and very friendly people.

To be honest, I believe there was nothing we didn't like. Everything was just amazing: the staff, the food, the amenities, everything. Again there is nothing we didn't like because we fell in love about this place. I highly recommend this Resort for couples.

The staff was extremely nice and efficient. There was a small issue with the room they originally gave us, but as soon as we reported it they were extremely fast at providing us with a better room and giving us a free massage to compensate. And that was only an illustration of the first class experience we had with their staff for the remaining of our time there. The food in their restaurants was also fantastic!

If you like alcoholic cocktails, you might find some of them lacking the appropriate amount of alcohol in it. At times I couldn't tell there was any alcohol in it (and I don't drink much). However you can always tell them to add a bit more if you want.

Everything was amazing. Staff was always friendly, kind, helpful, never intrusive. They make us feeling home. The room had an outstanding view with a pretty balcony. It was huge, clean, well-stocked. The beach is so beautiful. Cocktails were really good in every restaurants. And the bartenders were always ready to satisfy your needs. We had really great time and we hope to come back soon.

As I said before everything was perfect. Only thing that we didn’t like that much is the “Italian” restaurant. Food was light years away from Italian tradition and culture.

I love how the staff was attentive to the property. And they are attentive to each guest.

Too eager to sell a membership when you 1st walk through the door. It comes off as greed. Maybe they should at least give you an hour to view the property, settle in and then be confronted with sales. But the property was soo beautiful and the rooms were great! We are definitely going back to this resort for a longer stay.

1. The staff is some of the best we have ever seen. Polite, happy, clean, helpful, always busy working to make our stay a beautiful one. 5 star's 2. The buffet at the Mexican restaurant was always fresh and delicious. 5 star's 3. Room service. 5 star's 4. Rooms are beautiful and always clean. 5 star's 5. The beach is beautiful and clean. Fresh warm towels, cool drinks and hot food. The staff was excellent

1. A little too pushy when it comes to seeing the other Sun properties and upgrading our stay. We felt like we walked into a used car sales, where you wouldn't take "not interested" for an answer 2. The Italian restaurant was a big let down. You require a collared shirt and fine clothes, it's open from 6pm-11pm, the place is beautiful....and then comes the food, very disappointed in the food

I had my 50th birthday and the staff made it very special for me - I was serenaded and got bubbly and cake in my room, etc. They were all so sweet and smiled every day, from the ones at the pool to Elizabeth at Fuego restaurant and the guys at The Bar! Thanks again so much for making my birthday extra special! I also had a wonderful spa experience to top it off. Everything were so clean and beautiful. Enjoyed the jacuzzi and the arctic pool, which helped my foot pain.

We had a wonderful time, the only unfortunate thing is that our hot tub leaked a whole lot f water after draining it, we had to dry up and the floors are very very slippery as it's marble, which is beautiful, but just be very careful not to slip and fall

Staff were brilliant, hotel very clean, beautiful clean rooms, great choice of restaurants all great All the Staff went over and beyond to make your stay perfect.

Second day went to presentation volunttarily to show off their newest resort near by. Very high pressure made to feel bad we did not earn millions a year. Skip the presentation just stay at the hotel.

Literally everything from the check-in to check-out was AMAZING - personnel, cleanliness, accommodations... you have not a single thing to worry about - as if some nice angels have taken you under their care till the moment you leave the premises. Would recommend it to everyone who wants to have the time of their lives in Cancun😍 All the facilities are fit to accommodate the needs of each client. No lines, attention and a-la carte service everywhere you need💋

The toilet flush makes the noise as if you were on a plane))) might be a bit disturbing for the one who isn’t participating ;) An the Fuego restaurant chefs make the dishes that should never exist. Sorry)