The breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines. The amazing staff were always kind and attentive. The facilities were stunning and very well kept.

There were a few corporate events happening during our stay - I did not really expect them to impede on vacationers because the property is so expansive. For me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a corporate (or any other type of) function.

This resort does just about everything right. Starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the rooms. The spa was extremely serene and beautiful, the staff there very good and the options nearly endless. The restaurants are very good too, with a nice variety that allowed us the opportunity to try different things every night. The breakfast buffet was amazing. The rooms are large and very well designed with great closet space, bathrooms and outdoor space. the linens and toiletries were lovely. The gym is very well equipped too. Even after 8 days I wanted to stay.

it is a bit remote. if you remember that (and especially if you have no interest in going off property) you won’t be frustrated by it. some days the room was not cleaned until 4:00. that was really unacceptable. although the food is excellent and the staff eager to help, the restaurants seem expensive for Mexico. From a cost perspective it is more like eating in San Francisco or New York.

It's a family-style resort but not loud, and there are still couples. You won’t see trashy people on vacation getting wasted which is nice and relaxing. Quieter atmosphere. Love that the beach chairs are first come first serve, and you don't have to pay for the bungalows which are super cozy! Jungle-y and beachy which is nice. A healthy mix of both. They are cognizant of the bugs and have bug spray everywhere for you to use. The breakfast was probably the best food at the hotel. There were continental items and many many local cuisine items. The breakfast also catered well to vegan, vegetarian, and gluten-free dietary restrictions. The guacamole station was something to dream of! Everything was spot on and super clean. All of the staff were more than just friendly.

Some restaurants were slightly overpriced for the ingredients and food items. This is understandable as it is an expensive, five-star hotel, but the food was overpriced at times. Other than that, everything was exceptional.

Absolutely stunning property. Wonderful, friendly and hardworking staff. A special shout out to Medardo at reception and Daniel at Carbon. They both went out of their way to make things happen for me but everyone we met was hospitable with a smile on their face. We loved our time here and wish we could have stayed longer. I loved the rain shower with the window and byredo products. The bed is super comfy and the bathroom light is amazing for the ladies. The sea views are epic. Room service is available 24 hours and we tried all the restaurants except one. They were good. Breakfast is ridiculously amazing - chilaquiles made to order! It is worth adding to your ressie. There is also a nice gym to burn those caloroies. All in all impressed with the Conrad Tulum. I normally stay at boutique hotels but this property has changed my mind to larger hotels! I love Mexico and Tulum ❤️

We knew this before we arrived but its far from the main center of Tulum. It costs us $150 round trip and we did it twice. You don’t need to leave the property as it is stunning but would be great for the hotel to consider a free shuttle for guests.

The breakfast was very good. However, when the hotel reached its 50-60% of its capacity the staff collapsed.

Some of the resturants that the hotel recommended outside the hotel were not very good and seemed a little dangerous. The staff at the beach was very kind but they seemed unprepared sometimes.

Breakfast is the best we’ve ever seen, staff is super friendly, everyone is smiling and ready to help, top service. food in main pool restaurants is super tasty, room service super fast. Beds are comfy

Beach is much better than in sister Hilton, but not what you find in Tulum beach clubs with the palm trees shades and a long sandy stroll.

The pool, the size of the hotel

Beach was too small, full of sargassum. Hotel over priced

Loved the breakfast and location and how quiet and calm the resort is, would definitely come back and recommend.

Nitpicking but the coffee could definitely be better for breakfast, it’s a little weak and bitter.

Beds and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull. Top class hotel!

Only 1 minor point: Breakfast untill 11, but when in 1045 you really have ca 20 mins to grab what you need, no mercy. Still full price although.

The resort is STUNNING Staff was amazing Food was delicious

concierge doesn’t always answer, you have to call 3-4 times for them to answer.