- The hotel is absolutely beautiful. We had an ocean front swim-up room and could hang out by the pool while overlooking the ocean. - The facilities/services are great: you can pick up paddle boards, kayaks, bikes and snorkel gear at no cost. - The staff are so great (shoutout to Erik and Julio!!! Erik was the funniest and Julio essentially planned all of our activities) - The breakfast was the best part. It's included with the room, includes local cuisine, is so well prepared, and so filling. I must also mention their cocktails and their dinner menu. SO yummy. - We got sick at the end of our stay (at no fault of the hotel), and had to stay one extra night. The staff were so accommodating and helpful to us. - Having a rental car is key. All the restaurants/shops were 15-20 minutes away from the hotel.

- The only downside is really just the access from the main road. While it's a beautiful beach-front property the access from the main highway entrance, particularly at night or if it has rained, is tough. We rented our own car, as otherwise getting to and from Tulum/activities would have been tough. Even with the rental car the drive in/out was a bumpy adventure.

The staff was great, very friendly and attentive. Rooms were very clean and well equipped. The onsite restaurant is very good and we thought was the best among the hotels there. The ocean front rooms are truly ocean front and allow for great sunrise views in the morning. Overall location is great if you’re looking for a quiet place to relax and enjoy time away from the real world.

If you don’t have a rental car, you’re completely dependent on taxis to get into town (too far to walk). No atm nearby (again have to go into town if you need cash).

Penthouse rooftop room with plunge pool was simple but quite nice. Included breakfasts were delicious, everything on the menu was great! AC worked perfectly, mini fridge was stocked with beverages.

rooftop room balcony plunge pool was not as private as expected. Still can see through the wall into neighbor's balcony. Top floor (3rd) and no elevator made it a hike in a heat. The beach is not swimmable (uneven rocks) but they have a dock that leads to less rocky spot to swim. Definitely not a good beach for small kids.

The quality of the food was great, the location was great as well. It was pretty quiet, and right on the beach, the rooms were clean, spacious and filled with natural light.

Leaving the area is quite inconvenient if you don't have car, it's nearly a mile to the main road from the hotel entrance, dining options are limited to the nearby hotels, and for that reason the food is a little expensive.

The staff were so helpful and friendly in particular Franzcelia who not only arranged honeymoon decorations and bubbly in our room but also helped arrange a car to collect us after we had an 8hour delay on arrival due to BA flight. Delicious freshly prepared breakfast each day, very relaxing stay. Also it was close to a Cenote which we went to, you couldn’t see many fish but apparently there is a friendly crocodile in there!

I had read the reviews regarding seaweed and stones in sea making it difficult to swim and I thought maybe its not as bad as they have said but it was too rocky for me to swim, I tried to go out with sea shoes on but it was too slippery for me, some other people went In further up the beach and you could climb into water off the end of the pier but I am not a confident swimmer so I was not keen to do that. As for the seaweed its a common problem everywhere in Mexico and some hotels including this one try to clear it as much as possible in front of hotel but its hard to keep on top of. My only other complaint was noise from road as we backed onto it.

Alea Tulum is a very special place. The staff is kind, helpful, and great at what they do. The breakfasts are outstanding and the hotel restaurant was my favorite of all the places we tried. Franciela, Pedro, and Sebastian made our stay so joyful and the cleaning staff went above and beyond. This is a quiet hotel for a relaxing vacation that prioritizes peace, comfort, and wellness.

I wish I would have known that the beach was rocky. So we couldn't really swim on the beach from the shore. But there is a dock that you can walk out onto and swim from there which was just as good.

very relaxing great staff service esp Javier and Erick we stayed longer than we initially planned to

it’s a bit remote from main areas, and taxi fares are expensive

What a hidden gem this place is. Alea is set away from the bustle and traffic of Tulum. The accommodations were top notch, the amenities were amazing, the staff and service was bar none and most importantly it was nice to be away from the main area. I would highly recommend a rental car if you are staying here and plan to explore at all or even wan to head downtown because taxis are +/- $25 US each way from the Hotel and back. That said we rented a car for a couple days when we arrived and did not need it the entire time.

Staff very friendly. Everything is very good, the hotel is beautifully designed and built and the views are incredible. The room is gorgeous and lots of room, powerful shower, gorgeous toiletries. Everything is super well maintained, kayaks great, great dock. A wonderful place and great location. The staff work very hard. Wi-fi is super strong and fast. Very chilled and perfect to come and get away from it all. Thank you!

The fridge in room is useless and should be replaced, and the hotel lacks a little soul... Not looking for party but it felt like everyone was very quiet and lacked any kind of atmosphere..... This is really only minor as the positives far outweigh negatives.

When I arrived, I learned that the hotel was undergoing a remodel so they upgraded me to their sister property next door, Nerea. At first, I was confused and a little annoyed because I had just made the reservation 4 days prior and didn't receive any information about remodeling/construction. However, the staff made everything right and gave me an excellent room at Nerea and I had an amazing time. The fitness center is actually at Alea so I did visit the property daily and ate dinner there. Both properties are absolutely beautiful and peaceful. Staff was always very helpful, everything in the mini-fridge was included and the water activities (like kayaking were also included). Staff member, Isabel, was a joy!!

The heads up on the remodel/construction would have been nice and saved some time at check-in but has stated above, the staff took care of the situation and I appreciate them being proactive.