As to the riad we actually stayed (Explore) - staff were very kind, provided us with a great early breakfast before our Sahara trip (even hot pancakes). Rooms looked fresh and beds were comfy and décor was actually nice and good quality. Even kettle with teas was inside room. Breakfast was tasty and had enough variety.

I had chosen my accommodation meticulously, looking for details I like. Therefore I was dissatisfied when after a long travel our family were rerouted to another riad - Explore, the explanation that they are one chain was not suitable, as this was not stated on the booking page. The other riad had a small cold pool, undeveloped roof area, and cold-feeling decor (white, silver, and arctic explorers).

perfect location. facilities were good and clean. The staff were really nice.

the lighting in the room could be improved. Bathroom should have at least a shelf to be able to put your toiletries. A small fridge would also come in handy.

Not able to give a review as never stayed in the Riad I booked, instead got moved to another Riad on arrival. Will give an 8 as all the staff were lovely, but I wish I had stayed in the Riad Africa.

Unfortunately, when I arrived I was told that rooms were under maintenance and we (2 rooms) were moved to a different Riad which did not have the amenities of the Riad Africa, I was really disappointed as I had chosen the Riad Africa for the amenities, Spa treatments, restaurant etc... I wish I had been told this a few days before I arrived, so I could have cancelled and booked another option. I was really upset, but decided to not say anything, as there was nothing that could be done as no rooms available (I booked this over 2 months before arriving to be told no rooms available on arrival).

Riad is beautiful and the location in the middle of Medina is brilliant. Even tho it's located right next to souks I had a silent and relaxing stay. Staff is extremely helpful and lovely. They answered all of my silly questions happily and helped me find all the locations I was looking for. Breakfast was tasty and they had many options to choose from! Hammam and massages was great way to relax after long days of walking. Definitely will be back to Riad Africa!

It was little bit cold in the room at night during my stay, specially the floors, but just remember to take your woolen socks with you and you'll be fine!

Breakfast: Absolutely stunning selection of hold and cold food, including fresh orange juice, mint tea, etc. Staff: Most friendly staff of all my Morrocco accommodations! Amenities: In case you want to have more than breakfast at the hotel you can, as you can use one cold and one warm pool and as you can enjoy some spa offers right at the hotel.

Nothing! Honestly maybe for single female travellers the walk in the night through the small streets may be scary but I have been made aware the hotel offers to pick people up from the round-about which is more busy also at night and in any case it is only 2min away.

I loved the entire experience. I would suggest some vegan vegetarian options for breakfast beans tofu other protein sources besides meat and eggs. I loved our room, however my friend flooded the bathroom as she did not know to move the stopper/drain for water when showering. That needs to be made clearer to those who are not aware i. I ended up sopping up the mess with all the towels..Other wise loved the staff Samir, who served breakfast, Rafi the Manager, all the house keeping staff and Khatifah the masseuse, I may be misspelling her name. Having a heater brought to the room the section night improved my comfort as it was chilly, as well as an extra blanket. I hope to visit again... Thank you so much I loved it overall and am grateful..for the experience. It was magical and a blessing .

see above

The location was excellent as were the staff, the bed linen and towels were changed regularly .

The decor was a bit tired , ripped curtains shower small with only a spray arm so water went everywhere . The room facilities were inconsistent, hairdryer missing in one room along with safe key ( so couldn’t use it ) and heater missing from other. have never had to pay for water in the room before especially in a country where you are advised not to drink the tap water , it was charged at 25 MAD per bottle and only cost 7-10 MAD outside

The place is really nice, quite & peacful. You would never imagine that you are so close to the hustle & bustle of Jemma El Fna. The staff were amazing, very professional & curteous. A special shout out to Rafiki; he made me feel like I was home. Actually the whole staff made me feel very welcomed. Oh yeah, the breakfast was huge. I could not possibly finish it all. I will most certainly be returning and I will also recommend this Riad to anyone that I know who is coming to Marrakech. I really enjoyed my stay.

I think the rooms could have a phone, for room service or whatever.

Ownership created a very intimate experience for different people with different tastes. Rooftop terrace and indoor swimming pools were absolute highlights and in my view, separate this facility from the majority of places it was posted. Food was very good.

While this place isn’t “perfect“, it would not be fair to be critical of this Riad. Location, accessibility, overall vibe on the interior and rooftop terrace, overall staff were gentle and just friendly enough. Ownership and management responded to my only one concern quickly and efficiently and effectively. Again, for this price point any complaints could only be rare and again, nothings perfect but this place comes pretty darn close

Very nice little Riad in the heart of Marrakech. It offers a nicely laid out and relaxing vibe when you want to get away from the hustle and bustle of the city. The price/quality ratio was excellent.

It was a slight shame that I did not get to have a view, only having an internal view. It was a bit tricky to find, having to go through back allies to get there.