The staff at the hotel were welcoming, helpful and friendly. The hotel was an oasis of calm from the bustle from outdoors. It was great to be met at the airport and transferred first by taxi and then by foot - or we wouldn't have found the Riad! Our room was nice. The mint tea and snacks we were given each day were delicious. The breakfast was fresh and tasty.

The room was a little dark and whilst my bed was comfortable, my friend found hers less so. The plumbing in the bathroom was a bit iffy - but I guess this is just because it was an old building.

Great breakfast, which varied every day a bit and very amicable staff !! Mohsin is an amazing host and he is available for any question or help. we got a water bottle every day during our stay and tea is served with nice cookies or nuts when asked for and at arrival. 2/4 beds were quite comfortable. room and bathroom were clean. bathroom is private and has a door. (read in some other riads that is not the case). location is at the beginning of the soeks (markets) so a taxi by the door is not possible but you can reach it within a few minutes walking.

Communication with the property is not made directly with the property. Is through another person that is sitting in London. Here I have to complain as I requested dinner for my first night with more than 24h in advance (as requested by the site) and that was not known in the property and not answered by messages with Andrew, Also some other questions were also not answered before i arrived which didn't give me the nicest feeling. Upon arrival was explained to me that they were unaware of my requests as they are not the ones answering these messages. 2/4 beds were rock hard. of course it's a personal preference.

We spent 4 nights at the riad Cinnamon. On our arrival the Riad organised a transfer (which I recommend) on our arrival we were met by Mohsin who was super helpful during our stay. Great mint tea! The structure is well located in the centre of the souk from which you can easily reach the square and all the attractions of Marrakech. The room was spacious, clean, comfortable and quiet. The staff was very kind and always ready to help you. You can also organize excursions directly there. Mohisn will be ready to give you all the useful info. The breakfast was always different and served according to our requests and directly on the terrace of the room. Perfect location with super staff!

nothing

Brahim, Zahra and co. were the most hospitable, warm, and caring staff at the property- ever ready to serve us with a smile and promptness. We went in shoulder season so we had the entire riad to ourselves, and that also meant the staff's full attention! :) This is so close to the main roads, especially Rue Mouassine which was beautiful and still has my heart! Eating out wise the options around are Le Jardin, Kui Zin, Soul, and plenty cute coffee shops and the likes. We found hidden treasures - such as, a lovely artisanal shop where mirror craft was being created right there, a lovely shop down the road from Soul restaurant which had the best raffia wares, and many more very reasonably priced shops compared to the main souks. The breakfast was quite elaborate with eggs and toast with coffee with an additional offering of some traditional eats like msemen, beghrir etc also on the menu. Brahim and co. were quick to arrange for cabs/ guides suited to our timings and budget.

The lane does have a lot of cats - so cat piss is a constant smell of the 'hood, but well, carry mint or just cover up your nose!

Upon arrival we were greeted warmly with mint tea. The riad was scented and looked really inviting. Mohsin and Sahira really looked after us with beautifully prepared breakfasts and freshly made rooms. No request was too much. If we were lost (most days) we were guided. If we were hungry we were helped with where we wanted to go. Our stay was really enjoyable and we loved every minute of it and it was because of Mohsin and Sahira. Thank you so much for a lovely stay. Definitely recommend. Ideal location and right in the heart of the medina.

The breakfast was amazing as well as Mohsin and his team being so lovely and welcoming from the first day to the last! The Riad is so close to all the key locations - we walked everywhere from here and did not need to get a taxi apart from when we arrived and left to the airport. The staff were friendly, made us feel at home and we were really sad to leave them and the Riad. I had the most beautiful trip and memories and will be coming back to this same place again in the near future. We also had a girls trip and felt extremely safe during our stay here.

NOTHING!!

Lovely staff, probably the best treatment we had in Morocco. Very peaceful atmosphere. The bathroom and shower felt very nice.

Although the bed and bathroom was amazing, the rest of the furniture and decorations felt a little cheap and out of place. It was not a major issue, but modern-ish couches and Buddha statues felt a little strange. Also, the small street was a little hard to find and was very much under construction, so getting there was a little muddy.

This place is phenomenal. First time in Marrakech and I was so happy to have such good accommodation in such a good location. We spent 3 nights here and we were all sad to leave. The staff are phenomenal. The breakfast is outstanding and the rooms are stunning. Already planning our return trip and will stay here. Don’t be put off by the what seems an inaccessible location. The team arranged for us to be met and walked to the Riad. Make sure you download the app as it’s great for navigating. Better than google maps

The only minor issue would be the mattresses are a little hard but I think that’s personal preferences. The bedding quality was outstanding. Be careful to check directions to the Riad at night as the main route is closed .

Absolutely wonderful Riad!! 10/10 recommend staying here. You are right in the Medina so it gives you an amazing feel for Marrakesh in its entirety. Mohsin made us feel as if it was our home, made us a special dinner on the rooftop which was AMAZING. Gave us amazing recommendations for eating out and Hammams as well. The staff was so kind and nice, amazing service. This place really felt special and as if it was your own home. I recommend 100% staying here over anywhere else.

Everything was perfect no complaints

The staff were exceptional. Incredibly kind and helpful and made everything feel so special. We had our one year old with us and they were so wonderful with her. They played with her and made special food for her. By the end she was referring to them as aunty and uncle! The place is in an excellent location, right in the heart of the market and a short walk away from all the main attractions including the square. There’s lots of really nice food places close by as well.

There was nothing really, overall really great property.