All staff of TUI BLUE Medina Gardens are TRUE HEROES !! We were overwhelmed by the warmth and authenticity, dedication . The staff is always open to make your stay unforgettable and helps you with everything . The hotel staff truely needs respect like tourists receive from them . The food of TUI BLUE Medina Gardens is amazing, choices are unbelievable and of a higher level . Presentation is very very beautiful done . The bed and cushions lay perfect ! The big swimming and smaller pool are well kept by and very clean . TUI BLUE Medina Gardens is situated in a perfect location on walking distance to the very very busy centre of Marrakech .

Very good hotel. Staff all very good. Restaurant staff and chefs all working very hard. Everybody at the hotel has been well trained. We stayed for 2 nights, went on a trip and came back for another 2 nights. Enjoyed the food. Enjoyed our lunch in the snack bar where meals are cooked to order. Enjoyed everything on the menu. Main pool to cold in March but smaller heated pool is at the back. Nice temperature. Lots of sunbeds around the gardens. Very nice with no children running around. Shame guests still think it is ok to leave towels on beds for hours when they are not using them. Very selfish. Location is excellent. The hotel gives you the best of both worlds. First class hotel and food but just an easy 10 - 15 min walk from the Medina. Much better than having to catch shuttle buses or taxis back and forth. There is a gate into the Medina closer to the hotel. No need to go to Jemaa el-Fnaa square but if you have not been before it might be best going to the center first. Yes it is mad, yes it is all overwhelming but thats why we visit Marrakesh. I recommend a guide (private is best) for one of the first mornings. It will help you enjoy the experience. Tips for the Medina:- walk on the right side. Dont let the scooters bother you. You keep walking in a straight line and they will avoid you. Ignore them (even though there are 100's of them. We were told most houses and flats in Marrakesh have at least 1 or 2 mopeds!!). Also if you are approached by anyone just ignore them. I think they have all been told if the tourist is not interested or ignores you leave them alone. They do not pester or persist. FYI we used Booking.com for our airport transfers. All went very well. We were contacted by SMS / email and whatsapp re driver details, pick up time, location, etc. If the cost is reasonable they offer a good service. All in all we enjoyed our holiday. The hotel is expensive but I suppose you get what you pay for.

We did not dislike anything

We moved to this hotel last minute after an awful 2 night stay in another hotel. Have absolutely no complaints whatsoever with this hotel. Every member of staff was so welcoming and could not do enough for you to make sure you were happy with your stay. The food selection every day was fantastic, always hot and something for everyone. The rooms were clean, and every part of the hotel was clean. There was entertainment throughout the day and evening every day. It was within walking distance of the souk markets and medina. The spa on site provides great treatments at a reasonable price and is worth every penny. The tui staff checked in with us every day to ensure we were happy. We had a great stay here and would definitely recommend this hotel.

There was nothing we could complain about.

The two pools and the gardens The food was fantastic lots to choose from and the dessarts where delicious - drinks was included which was great - everything was catered for and the hotel was very near to the Medina - we walked twice.

Sounds crasy but the toilet rools in the room where awful really cheap and nasty this really needs looking into as this spoilt the room situation for us both. Plus the pillows were very hard on the bed, A=part from these two things we had a lovely time at the hotel

My partner and I stayed at Medina Gardens for 2 nights after returning from a dessert tour. Our stay was pleasant. We booked a room with a jacuzzi but unfortunately had difficulties getting it to the correct temperature -it took over 7 hours to preheat to the correct temperature! Our neighbours had difficulty getting their jacuzzi to work also. Once the ideal temperature was reached, we enjoyed the jacuzzi whilst watching the sunset which was a lovely experience. We would advise you to get two key cards and leave one in the room to keep the electricity on as the jacuzzi would stop preheating once you take your card out of the card holder. During our February stay (it was 20 degrees outside) we felt the jacuzzi needed to be above 36 to be enjoyable. The food was above average for a resort but the desserts were lovely. The facilities were clean and modern. We enjoyed our walks in the gardens and visited the turtle garden, which was cute. Unfortunately at checkout we were told that we needed to leave our room at 12pm despite booking.com stating checkout is between 1200-1500, however we were allowed to keep our luggage at the front desk whilst we visited la Jardin Marjoulle.

Please see above r.e jacuzzi and check out time.

Wonderful week at the Tui Blue Medina Gardens. The choice and quality of food and drinks was exceptional. Loved the snack bar at lunch time - service was excellent. Our 1 visit to the Culinarium a la carte restaurant was equal to any high end restaurant I have ever visited. Staff all worked so hard to please. Location close to beautiful parks and Medina was perfect. Our first visit but definitely not the last.

Nothing

Location of the hotel close to the old town with easy access to the City's sights. Obliging and friendly staff. Very nice hotel with high levels of security, cleanliness & facilities.

Bed was hard. Bar staff were inflexible in that certain drinks were only available at certain bars so to order for example a gin & tonic & a draft beer you had to go to two different bars. Only wine & beer available in main dining room & virtually impossible to book any of the other restaurants.

We loved most of the things about this hotel. The food was great, the facilities were just what we'd expected and the room fitted out needs. We really loved the activities and we want to particularly thank Ellie, Chloe and Gee. They made the holiday. Both of us participated in various activities during the day and the evening entertainment.

The only issue we had was that sometimes when we asked for certain drinks they were swapped without telling us. We only drink Diet Coke/ Pepsi Max, but we're sometimes served full fat versions without being told. We started watching which bottles were used. It seemed such a waste. We also had random alcohol added to Daiquiris at times.

Great location just few minutes by walk from the old medina and most attractions. Very delicious food. Nice garden which was like an oasis in the middle of rush Marrakech.

We had ants in the room, they tried to fix it but didnt help. Seem like a comon problem. There is a very noisy enterteinment programm till 11 p.m., so if you want to sleep before that time, you have no chance because of the music you can hear even through closed door.

The hotel was absolutely wonderful. The grounds were very well kept and clean. We booked a room with a jacuzzi which was lovely. We even had our own little garden area to sunbathe and relax. The buffet options were plentiful throughout the day and the head chef Said was very attentive as were other staff members. The spa was lovely and I treated myself to a hammam and massage which was amazing. The girls were fantastic and I would definitely recommend. The location was spot on! Just a short walk to the main square and the souks.

The only thing I would say is there could have been more deck chairs. Also people would just leave a towel on one for the whole day without even using which was a little frustrating. But nothing else apart from that.