We liked the hospitality provided by the reception staff. They helped us more than we expected. Thank you so much;

Did not like the first check-in counter at ground floor staff's interaction with us. He thought we were locals and started shouting when we went for shopping and came back to hotel. We were stopped and asked too many questions. Where are you going? Do you live here? We felt awkward being treated like as if we were some imposters. It should not have happened. And when we checked out from the hotel, we were asked whether you are checking out, what's the room number. As if we didn't pay our bills and running away. These things do not create a good image of the hotel. I'm sure this would not have happened to white people as they are seen more civilized and richer than people with colour and dark skin.

Location of the hotel is excellent and my family felt safe at all times. I like the idea that my teenagers felt safe enough to walk out to the nearby retail shops and restaurants to do their own shopping and try different cuisines. There are also many ATM machines within the hotel compound (surrounded by security personnel) for easy withdrawal of cash. Also lots of money exchangers just outside the compound. Their concierge service is excellent with their advice and accommodating travel arrangements within the city.

I did not like the boiled meats served at their buffet breakfast, They're rather tasteless. When I requested a half day extension on my last day because my flight to Kuala Lumpur was only departing at 9:30pm, the reception manager offered me a rate of USD85 nett to which I accepted. But when my invoice was issued, they added the luxury tax of 2% and VAT of 13% on my bill. The staff claimed this was standard procedure and they cannot refigure on their system. They why mention and offer nett in the first place?

Having lived in Nepal for many years I know all the hotels and Hyatt has always been the best, but the problem with the Hyatt is it's so far away from everytijt which is good if you want to have a break from the nepalness of everything but bad if you wanto base yourself centrally and do things in Kathmandu through the day This is a 4-5 star in thamel, the quality of the rooms is better than almost all the other hotels around and this is also a Marriot hotel so another option if you don't want to go for 3 star Fairfield. So if you want to pay the higher price for the better hotel in thamel this is the best pick at the moment. There are better hotels but they are not located in thamel.

The breakfast area was full of Indians who don't seem to know that anyone else is there so they take up a lot of space and make a lot of noise and crowd around the buffet like they are queuing up for the bank. They behave like the food with run out and push in and act weirdly, I saw them drop the spoons on the floor and make a racket with the kids they were so uptight and affraid about the whole experience.

Good location although Thamel area is notoriously polluted, the traffic is horrendous and the surrounding streets are narrow, uneven and dusty. Not a single pavement. Thus, once you get inside through the gated and guarded entrance one feel as arriving to the another world. A really peaceful oasis. the entire hotel and the amenities are well maintained, clean and appropriate to the purposes. The pool at the top level didn’t work due to the maintenance work but the wellness centre was opened. the food served at the restaurant is excellent thanks to the Chef and his team. I was not impressed with the quality of breakfast continental assortments (pastry in general, croissants in particular) but that’s probably not important for the most of the guests who prefer Nepalese and Indian cuisine.

Nothing special, good value for money.

Disgusting smoke while entering the hotel and also in the lift. No other hotels had such an smoky feeling. It should ban smoking all together.

We are very satisfied with our stay at the Aloft. We would like to especially thank the staff at the pre-Lobby, Lobby, and room service for their quick response to our needs and most of all the staff for the morning breakfast and the dinner crew. We missed the pampering and attention. A big thank you to for a wonderful and memorable stay

Friendly and helpful at all times!!

Excellent stay here , very clean, excellent breakfast, fun place to stay. Kind staff great food after the first night . I would stay again

On our first we ordered room service it took an hour to come it was cold. I had a stand up row with the night manager who only backed down when I mentioned writing to the head of the group. However, when I spoke to the day manager he apologized and said he would speak with the staff concerned. He was kind enough to give a meal on on the house. I would stay again

Location is the best for those who are going to the mountains in a couple of days or who came back either. The hotel has spacious modern rooms with good views of Kathmandu. Breakfast is excellent, too.

Cleanliness is wished to be better, really. If you are not one night guest, so be prepared to the absence of cleaning and several fights to the reception to get it in a proper way.

Excellent hotel right in the city center. Comfortable, decent size room, modern, great view from top floors. Pool and spa were ok and had few people using them. Lots of restaurants around and on the shopping center next. Very nice artwork on the walls, everywhere.

Very small bathroom with an awkward configuration. Some construction details were not up to the par.

The breakfast buffet and dinner were fabulous (I loved the desserts!) and the room was really clean and comfortable, especially after 3 weeks trekking!

It was a bit noisy from the square outside when going to sleep so would be nice to have some earplugs provided. The spa area was also very noisy and full of children watching cartoons and playing. Would be nice to have an adults hour or something to be able to enjoy the pool. I couldn’t even sit and enjoy the view / reading my book as there was so much screaming and shouting.