The breakfast has limited Continental food only sausage and scrambled eggs plus pastry bread thats kinda dry. Location is nice but outside the city but near the airport

The pool has been somewhat frustrating because it's not heated, despite the substantial maintenance expenses. This leaves it unused due to the cold water, even though modern technology like solar heaters could make it more accessible. It's a spacious and appealing pool, but the lack of heating hinders its enjoyment. Additionally, the elevator requires an upgrade as it seems prone to breaking down at any moment. The food i order was not tender and was strugling to eat but tasty. I told the waiter but i did not insist to change it.

Firstly the staff were exceptional from the check in to the check out. Especially found Sunitha in your main restaurant and her team phenomenal. We loved the trio of musicians every afternoon. The hotel has such a calming vibe, it was the perfect place to relax as a family. We also found your concierges to be such helpful gentleman. Well done on an excellent team of staff.

There was an issue between booking.com and the hotel with regard to the booking rate. Booking.com offered us a lower rate than the hotels rate. Hotel initially wanted us to pay the difference but the manager stepped in and advised that he would take it up with booking.com. Intelligently resolved.

The hotel is beautiful, excellent location. Our rooms had a great view of the Boudhanath Stupa, and also the airport as we wanted to watch the planes. It was quiet and peaceful, and the rooms and bathrooms were huge. The staff were amazing - and we ate in Sesame every night and the waiters remebered our names and drink preferences. We will definitely be back!!!!!!!!!!! The pool and extensive grounds were spotlessly clean, as was the whole hotel.

The carpets need replacing in the corridors, andf a small convenience shop would be good. Other than that there was nothing.

Once I arrived there late at night, after a hellish taxi ride (not the hotel's fault) it was like entering an oasis. It's old, a little like a gentlemen's club with dark heavy furniture but with an enormous entry and atrium in the Newari style of architecture, large and comfortable rooms and a rather old-fashioned bathroom, all dark wood and dark gold granite. However the simple shower without a rose on hose was the best I have even had in a hotel, with excellent water pressure and consistent hot temperature, it did a lot to restore my equanimity. Buffet breakfast and dinner were excellent, the staff being very careful to advise me about what food had no garlic or chilli, and the dining room staff even remembered what table I sat at the night before, and what my preferences were. Chef Joy came out personally to check if I was satisfied with the food. The staff in the spa were likewise excellent. As the hotel was set in 37 acres, I spent my time there recovering in the grounds of the hotel, with no need to leave.

I wish I had known how chaotic the airport would be and I wish I had known to order the hotel transport.

Nice place, peaceful environment and highly recommended . Overall, I had a fabulous experience with the staff, ‘ Subhash- the mixologist, Nirmal, Binu, Praveen and Sandhya and the chefs at the counter’, more than ‘Sesame’ the breakfast club. I guess their years of experience reflects very well of the place. Kudos to that. For solo travellers like me it was a breath of fresh air. Very friendly not too intrusive but yet very hospitable. Choice and spread of food was Excellent! All the amenities were great. … CHEERS!

The travel desk team could have been better.

The breakfast buffet was out of this world: a multi-cultural feast of so many delicious options. I also appreciated the walking path that circled the property and enabled a safe, peaceful way to stretch my legs. The bedroom itself felt huge and I lucked out with a stellar view of the Bouddha Stupa nearby.

The only downside, IMO, was the overpriced costs of the room and food. I've been in Nepal for a month now, so know the true cost of these items is significantly less than what we were being charged at the Hyatt.

I liked the breakfast. Dinner was good. Could be better with more veg options. Room was pretty clean and staff was very polite. I appreciate the late check out which is of much help for guests who are supposed to travel to further locations from Hyatt as it gives them time to wait for their transport and have sufficient breakfast before they leave.

My key card was not working properly and had to take help of staff for multiple times which could have been avoided after I informed the same to housekeeping. Further, I was on my honeymoon, which I had mentioned at the reception and also while booking, but the only thing they could arrange for me was room decoration for which I had to remind at the reception for a couple of times. Had this been taken care of earlier, it would have been a surprise for my wife. Also if they can arrange a candle light dinner in private for guests on their special occasions, then it would make their stay more worthwhile and special.

Breakfast Buffet very good, food in generally very good

The hotel is not in the best condition, there are many things that do not work properly or are poorly maintained. Cleanliness and hygiene were average, the furnishings are a bit outdated. The simple staff and service staff very friendly. In my opinion, the hotel is poorly manged.

Very good service at the Club level with very friendly staff. In particular, a staff by the name of Tashi, who speaks very good English and is always ready to help. The staff at the breakfast and at the first floor Afternoon Tea area were also wonderful. Overall, the service at this hotel was great and my family had a wonderful stay.

The staff were amazing! So helpful and friendly. The grounds and the room were beautiful. The food catered to all tastes. Very relaxing few days here!

The TV didn't work and was never fixed through out stay. The fridge didn't work either. This didn't impact the overall enjoyment of our stay but would have been nice to have working.