The staff were really friendly and helpful. The hotel's location is excellent - cannot be beaten for central/ handy, nice vibe to surrounding area. The room was bright and very spacious with a couple of comfy chairs. The bed was comfortable. The shower was large and water always hot.

For the price of this room I would have expected better facilities (although price similar to other hotels in centre). There was no mini-fridge, there was no kettle, just the coffee machine, so not possible to make yourself a tea. The shower room whilst a great size was a little scruffy (walls looked dirty round bin area, but maybe just needs a re-paint). Also we were surprised that the whole restaurant/bar/reception area shuts down at 10pm. An older member of our group struggled to get in one night as key system is all QR codes, and they are fiddly to use. It is in a lively area so there are other options nearby, but it would have been nice to have a bar/sitting area to relax in the late evening especially when in a group.

The location was great for everything we wanted to do. Parking garage is very secure and good directions were sent to access it. Jordi was very helpful in getting us set up with how to run the air conditioning, providing ice in an ice bucket, and giving us a water boiler for the room. The bed was very comfortable, the room was quiet, and the shower was great. All of the staff was very nice but special kudos again to Jordi.

The only problem we had was getting into the parking garage with the qr code, but it was easily solved by having the staff open the door for us remotely. The safe is so small that a laptop won’t fit in a.

The first approach to the hotel -- through its restaurant -- wasn't particularly promising, and we were concerned about potential noise issues, especially with the room facing the busy square. We needn't have worried: the room is comfortable, the bed one of the best on our trip, and the sound insulation was excellent.

The gentleman who checked us in was a bit lacking in experience, and when we received the parking pass, he didn't make it at all clear that the parking lot was NOT the civic lot under the square in front of the hotel, but a small, private lot reached by going not quite all the way around the block. As a result, we found we had to pay for the city parking; however, at checkout, when we explained the issue to the (experienced) desk staff member, she arranged reimbursement of our hotel-paid parking fee. A mere minor annoyance, and well-handled in the end.

Unbeatable location, perfect for walking around the city. Bed in king room with view very comfortable, good shower. Was able to leave luggage there after checking out.

Floor of our room extremely dirty. Mentioned it at reception after checking in but housekeeping had finished for the day. Was no better after the room was attended to the next day. We used wipes on a small patch of floor and they were black with dirt which we showed at reception. Duvet cover was torn in places. Also, the carpeted common areas, stairs and lift, were not vacuumed for the duration of our 3 day stay.

Beautifully appointed room in fancy shades of red and black which really made up for a special atmosphere. The modern bathroom was decorated in the same colors. Everything was spotlessly clean. The highlight was the super comfortable bed… I have hardly ever slept so well in a hotel. Both, the reception staff as well as restaurant staff, were very friendly and helpful. The breakfast (à-la-carte choice, not included in my booking) was tasty. Overall, great value for money!

The only point for criticism I have is that the room was freezing cold upon arrival and it took quite long to heat up. With outside temperatures of around 3 degrees I expect a hotel room to be a little warmed up. However, I was told that management does not allow to heat the rooms prior to guest arrival in order to save energy.

The room was very well decorated and spacious, with very comfortable beds. The hotel is at an excellent location, right in the center of the city with most important landmarks in walking distance. The breakfast and staff were also very nice and I am quite happy with the value for money that I got from this hotel. I would especially recommend it for couples, since the lighting and colors in the rooms make up quite the romantic atmosphere. Superb for celebrations like anniversaries, Valentine's or even small romantic weekends.

On the flip side, some minor details were off. There were no hangers for towels in the bathroom, the closet was not tall enough to hang long coats, and in some spots on the wall the paint was wearing off. It is important to note, however, that these were really small things and in no way made the stay bad.

Excellent location in the centre of the old town. The room was large and comfortable and clean. The staff were very pleasant and helpful. The bar was great with a good range of drinks etc and a nice outside seating area on the plaza. Parking was in a private garage and the explanation made it easy to find and use. The room cost was good value.

As is often the case, parking at 26 euros per 12 hours and the cost of breakfast are expensive additions.

It is a lovely boutique hotel, located on the main square of the city. My room was on a separate building on the rear, large and very quiet, which I appreciated. In the room there was everything I needed and it was possible to control the heating. Breakfast was really excellent, although it was not included in the rate.

The quality of the room and its facilities was first-class, and the staff were excellent and very helpful. The location of the hotel was very good for the sightseeing that we wanted to do. We had a good choice of breakfast. The staff organised taxis for us which was helpful as well.

We were travelling and needed to wash some clothing. The hotel said that there was a laundry service, but it was not on site, and we were unable use this facility because we were leaving before the clothes could be returned.

Motorcycle friendly hotel in the heart of Maastricht. Friendly, helpful staff. Clean, quiet, spacious rooms with air conditioning. Secure underground parking. Lovely bar and restaurant serving. Nice drinks and good food. In the old town so close to all attractions. Would definitely stay here again.