I loved the convenience (just a street away from Queen Street/everything central), the room I was given had a nice view, I was able to adjust the room temperature every time, the bed was comfortable, the facilities were great, the convertible bathroom and shower by just one door was unique, I enjoyed the free access to the gym and breakfast buffet, and the staff were friendly and helpful. I also loved how they emphasised water conservation regarding towel usage.

There was always a ticking noise every night located near the top shelf above the clothes rack and in my first night it lasted for so long, not sure what that was. I was also slightly confused about the door signs because I had cleaners go in my room when I didn't put up a sign but they never came to clean the room when I hung the "Housekeeping Please" door sign side.

The room was very spacious and our bed was surprisingly heaps bigger than what I expected. The hotel is located to everything we need and really close to shops.

Hopefully there would be variations on the set of breakfast being served per day.

Clean and great location within walking distance of the Auckland waterfront/shops/hop on hop off bus. So nice to have the buffet breakfast in the morning with lots of variety including scrambled eggs, bacon (although the bacon was barely cooked), sausages, yogurt, fruit, cereal, and even pancakes.

The entrance to the lobby of the hotel is very strange and hard to find. We arrived at 2:00 in the morning and I actually don’t think we would have found the entrance if someone else hadn’t been coming out the door. I don’t even recall a name on the door which has the name of the hotel. Plus you have to take an escalator and then an elevator up to floor two before you even encounter a front desk. Additionally there was no cleaning of rooms etc during our three night stay. I get tired of the “lack of staff” excuse hotels use to not do the daily room maintenance such as emptying garbage/making beds etc. Just a major cost saving measure in my opinion.

Location is superb- walk to Britomart train/Commercial Bay in 5 mins or Sky tower in 2 mins. There is a short walk uphill on the way back. I walked to Spark arena for a concert. Room is spotlessly clean and tidy. It is a newer hotel and it feels it. I loved the buffet breakfast (hot food and cereal). They have gluten free breakfast options.

Only warning is that the bathroom is a glass wall with opaque print on the glass. I recommend there is one more layer for privacy, particularly when the light is on. Didn't put me off the place, but some people may not like it. Probably the small bathroom design actually keeps the place affordable

the breakfast was great, every morning we looked forward to the breakfast. Location is great. staff absolutely lovely aswell. nice and modern.

Do not stay here if you are staying in one room with a friend or colleague the bathrooms are not private at all. luckily I was with my husband. if you choose to shower at night and even during the day you can see the person in the shower. silly design. Also we had big lovely windows but none we could open. Although there is aircon the room was sooo stuffy with no natural breeze/air. Aircon also is on a timer and through the night I had to get up and turn it back on. it would be terrible during summer season.

The Breakfast was really good. Staff were friendly and helpful. Location was great. Some people like really firm beds but we found it a little too firm, this is the only thing I could point out negatively.

The location was super convenient. 24 hour service was very easy and the breakfast was good. They easily accommodated us for 1 extra night keeping the same room. Was clean and convenient.

Stay was fine honestly - if had to nitpick, at times, there wouldn’t be consistent staff and they didn’t seem to take notes regarding our booking. So we were slightly concerned that more complicated things like the extra night might not work (especially since we booked a cheaper rate through Booking.com). But they were very accommodating and we didn’t come up against any problems.

Breakfast was super fantastic! The breakfast team was very friendly and cheerful! The afternoon housekeeping lady was very friendly too! Thai at reception was very friendly, hospitable, and accommodating! So was the Filipina lady on the night shift! The view from our room on the 12th floor was a bonus! Thank you, Thai for giving us that room! The room and en suite bathroom were clean, the bed, sheets, towels, and two pillows were all crisp and clean. We were very pleased to find an iron and ironing board! We will definitely go back and recommend Holiday Inn Express to friends!

Nothing!

The hotel is located in the heart of the city and is extremely accessible to all the attractions. The staff were friendly and always willing to help.The breakfast spread was good.The beds were super comfortable.

Extremely small rooms.( But kudos of transforming a small space into a functional room with necessary amenities). The rooms are ok for 2 people, not more.The bath towels were rough and would need an upgrade. The housekeeping team needs to do a better job. We requested the service on one of the days. They cleaned the bins and replaced the towels and did not make the bed or replace the cups and glasses. However, the front office team were extremely apologetic and made sure it was taken care the following day.

The rooms were comfortable, clean, and quiet The hotel was also modern and had well-maintained facilities. The front desk staff were helpful, especially in providing us with a late checkout. The location was perfect, just a short stroll from Queen Street and popular attractions like the Sky Tower, the All Blacks Experience, and the Weta Workshop. The harbour was also within easy walking distance, making it a great and affordable base for exploring the city.

There were no bathroom amenities provided in the room; if you needed any, you had to call the front desk and pick them up yourself. We also had to bring our own luggage to our room. This process was quite inconvenient, especially if entering from the street: you have to enter through the front, take one lift, switch to another lift, check in at the reception, and then carry your luggage upstairs—all while managing a heavy suitcase.