It feels like a 5 star hotel without the price tag. 2nd time staying. Meals outstanding.

A soft close toilet seat would be great. As 99% of staff are amazing the 1% that aren't really standout. Bar staff could do with more training. My margarita was slow in arriving, as he was chatting with staff, not in a margarita glass and tasted pretty average. Breakfast check in girl asked our room number but didn't check the list that we had already paid for breakfast so proceeded to tell us how much we would be charged. Felt uncomfortable asking her to check her list. To which she replied....oh yeah.... help yourself. Are the barista coffees included too? This wasn't clear.

We like the facilities provided to suit families - the indoor heated pool and spa, a basketball and tennis court with equipment (which we were keen to use, but unfortunately the weather didn't suit), and even a golf course. Our room had external access with steps going to the pool area, which meant we didn't have to go through the main hallway. The beds were comfy. The shower was great. They even had Milo satchets, which the children preferred as a hot drink option.

The restaurant is a bit too pricey for our family to try out on this trip. But the food outlets and a supermarket near the airport suited our budget.

Wonderful service through our whole stay. Really easy to sort out airport pick up and drop off thanks to the courtesy shuttle. We had our room upgraded which was a neat extra perk to our stay. Definitely recommend adding breakfast to your booking - buffet style with everything you would usually expect from a hotel breakfast, plus deli meats, cheese, pasteries, juices, and smoothies included!

We found it difficult to hunt down simple info about our stay that would typically be in a book in the room - things like when breakfast is available and ends, when the pool is open, etc. We did eventually find that it is on the TV, but not until our second night when we finally turned it on.

Loved the friendly & helpful staff. Lovely, comfortable beds and very clean. Rooms were nice, cozy, and warm. Love that they provide natural body & hair wash. 😊 Was great how easy the shuttle service was. It is very convenient to the airport. Staff were exceptional 👏

There are no facilities in the room to reheat food ie, left overs or a toaster. I am gluten free and was unable to heat food. Most hotels have a microwave & toaster etc and basic eating utensils available ie, bowls and spoons. Also, my son couldn't connect to utube or Netflix through the TV which was disappointing as he was unwell and would have been entertained. .

The hotel is conveniently located close to the airport. We were able to check in early which enabled us to drop our suitcases off before returning our motorhome, which was great. The pool and jacuzzi were fantastic. The hotel restaurant was delicious and affordable. The staff were very helpful, even in the middle of the night. To top it all off, we had to get to the airport at 4 a.m. and the hotel has a complimentary 24/7 airport shuttle available. Fantastic place to stay!

Nothing. It was all great!

Great hotel, stayed here for a couple of nights. Rooms were a really good size, excellent facilities (tea/coffee in the rooms, a pool, fitness centre, tennis courts, half size basketball court, cycles, bar and restaurant, laundry and probably more that I didn't see), and the Reception Team couldn't be more helpful. In fact all of the staff that we saw were very friendly and helpful. Location is great for travellers. The hotel has a complimentary airport shuttle service (but you could walk if you didn't have lots of bags), and there is a bus stop opposite the hotel driveway into the City centre.

The only thing I didn't like was how soft the beds were, I felt like I was sinking! Personal preference and I'm sure others would like the soft mattresses.

Breakfast very good indeed and the pool was heaven!

We would have liked to have eaten dinner in the restaurant rather than the bar and when we arrived around 8.45 tables were still laid for dinner so I think there should have been a notice to say restaurant now closed rather than us just waiting at the “please wait to be seated sign” with staff ignoring us for several minutes. When a manager came he was very pleasant and explained the situation but I think all staff should be trained to at least greet the customer.

Our room was a good size with a comfortable bed. Great shower. Lovely views from up on level 4. Plenty of parking, nice outdoor area. Good pool & gym. Staff friendly, helpful & knowledgeable. Bonus was lockable storage for my electric bike.

Supplies for hot drinks & milk missed being replenished daily. A streaming service was not accessible with TV.

I have stay hundreds of nights in hotels all over the US. Over 300 night in just one year so I know hotels well. This is one of the BEST hotels I have ever stayed in. From the time I told the shuttle driver we needed to go to the Commodore to the shuttle that took us back to the airport to 3:45 am, the experience was top of the line. The pool had a jet so you could actually swim for exercise in the hotel pool, a waterfall was outside our door, the room had a sliding glass door that opened into a beautiful lush area, room service was great, the staff was 100% perfect in every way. I could go on and on about the amazing service.

Not one thing. Nothing:-)

It was very impressive. Very clean very spacious rooms. Friendly and helpful staff.