Hotel amazing Facilities amazing Location amazing ‘most’ staff amazing Loved it But……. See below

The management and office staff (sadly) Heinz Prelle (GM) and Kira Farias have ignored all my comms (despite the latter being named as a contact point for in another persons Out Of Office) They have also ignored booking.coms constant attempts to contact them to resolve a matter I raised on the 1st Jan prior to my stay.

Gorgeous hotel, beautiful rooms and bathroom, comfortable bed, beautiful lobby. Overall great experience

If I had to pick something, rooms could have better soundproofing. Luckily most nights were fine but the final night there were many people who checked in late on my floor, and I could hear lots of noise directly next door while neighbors unpacked late at night. I'm very sensitive to noise so wanted to share if that might be helpful

Aside from its architecture and needless to say, LOCATION!, LOCATION! LOCATION!, rooms were good size, well cleaned, sanitized (after all it's COVID SEASON) the carpet vacuumed even under the bed (all that affects my nasal at night) felt clean against my feet, comfortable, it was a well ventilated room (trust me, I can tell otherwise, couldn't quite get your coffee machine going thou.) very comfortable firm beds, (I'm a stickler for a proper mattress) pillows must say "not so much" perhaps a bit more firmer (or that could be just me, or even perhaps a selection of pillows as a service). We had a meal plan, breakfast usual stuff, but the local version, quite tasty and filling, (GREAT COFFEE) the dining area which overlooked the ocean was a great setting for our meals , wait staff most accommodating, friendly (got some good tips from our waiter, forgive me, whose name escapes me, I APPRECIATE YOU!!) (PEOPLE, MOST OF YOU DON'T TIP, IF YOU GET PROPER SERVICE! A TIP WOULD BE GREATLY APPRECIATED, because you have a meal plan MEANS NOTHING!!!). The true trophy of the JW Marriott Lima is it's Staff, from the beginning of our booking, response time was immediate from JW Marriott Lima, beyond accommodating, the front desk especially (no matter how many times I demagnetized my room key, it was always returned with a warm smile and a Thank you (which just made it more personal for me). The Front men (door men) were always accommodating, providing transport and bits of information regarding our trip, often asked upon our return how was our trip/day really appreciate that.

I find for such nonparallel service from all the JW MARRIOTT LIMA staff, the Lobby is left to be desired, a bit depressing, dark, dreary, yet your Front Desk staff shined through, Cheers to them.

The buffet breakfast was amazing. As well as the service the service was dynamic so friendly and completed our stay we would come back over and over and over again

Very nice hotel with super friendly staff and probably the best breakfast I had at a hotel in a long time. Rooms were nice and spacious enough, with a comfortable desk to get work done.

A relatively small remark, but there was no free WiFi unless you sign up for Marriott Bonvoy (which is free, but still annoying if you don't have an account yet). Other than that the stay was perfect

Modern hotel. Great views from the room. Close proximity either driving or waking distance to all the attractions.

no starwell for guests from second floor to lobby. all guest must stop on the 2nd flop to transfer to another bank of elevators to get to the lobby. would be nice to h e access to a stairwell as the elevators can get congested at times.

great- Location - attention to my health situation whilst i was feeling unwell-

no USB ports/sockets anywhere in the room to charge your phone with your own cable - if you don't have your own plug to charge your phone the only way is to bring it down to the reception, no phone charger or just USB plug available either- found it extraordinary for such a ***** hotel.

Room and amenities very nice. Breakfast was amazing.

No outdoor area to enjoy, pool area was closed. Restaurant not open in the evenings during the week.

Very helpful staff.VERY Comfortable beds.Everything works.Good wifi. Modern hotel. I appreciated 2 bottles of water delivered daily to room . Easy to arrange taxis in front of hotel. Fast elevators,never a wait. Breakfast had several healthy options including porridge.Soy milk was available for lattes,which I appreciated.

Sterile.No personality or character.Cold, dark. Could be anywhere. Hotel seems better suited for business travelers and conventioneers than international adventure travelers. Food at restaurants was overcooked,very salty,and seemed to be to be just a step above airline food-and yet the restaurant was busy each of the 4 days I was there.

Location

Someone stole money from my hand wallet in my room while I had breakfast. I didn’t report it because I’m too busy to make drama… but each day I must lock everything with key in my suitcase.