Just Perfect after along journey from Cusco. The Staff is polite and accommodating. We got free upgrade from double room to suite room. But first they show us both rooms. Both are very clean and nice. Just the suite is bigger. There's hot strong shower 😍. They provide shampoo and conditioner in toilet container which is good, not in sachet like other places we stay. White cotton towels. The bed is very clean and comfortable. Well lighted room. The view of the room is also nice 😍. We really rested well even we arrived afternoon and leave at 6:00am. Because we can't get our breakfast they packed us breakfast to go for our journey. Simple but its really nice. We highly recommended this hotel. Look, feel and smell very clean room. Thank you

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The room was large and spacious. The staffs are all kind, helpful and very professional.

When we booked the hotel we made sure that they have a crib available for us and they confirmed it. However when we arrived, we were told that there were no cribs. I was quite upset about this as this could have been very problematic. We ended up having our son sleep in the same bed with us which we’ve never done before. This was very unprofessional of the hotel and was an issue that could have been avoided.

We felt we lucked out when we booked this little hotel. The location was excellent at the top of the hill away from the noise and tourists. The art and gardens and river made for an attractive buffer against the business of the city. The hotel was super helpful, allowing us to check in early before we headed to Manchu picchu.

We did not stay at this property. They gave a room at Hotel Tara which probably they owned too. They told us the room was an upgrade from the one I reserved.

I didn't like the 3 floors to my room. The hotel is on a long incline which means you need to hike a small hill then go up 3 floors.

Great location, right next to the hot springs. Staff was super friendly and accommodating. They stored our luggage the next day while we went to Machu Picchu and let us change and sit in the lobby till we had to leave.

Super confortable bad, good water pressure to take a relaxing shower. Silent spot. Good breakfast. Kind staffs. They took care of our luggage while we went to Machu Picchu

A little bit far from the train station if you are going up. That wasn't a big problem but surprised us.

Both days I was there, somebody was fixing something next to my wall so there was a lot of hammering and drilling throughout the afternoon! The reception staff were fabulous. My room was incredibly clean. The food was delicious and I was happy!

Nice location next to the creek. I liked the layout of the hotel. The entrance area is tasteful and nice. Our room was also quite good.

The breakfast was merely adequate. I would have liked to have had oatmeal or eggs in addition.

The friendliness of the people

We had to ask that the shower get fixed, but the staff fixed it right away, and it was a great shower.

The staff was sweet and excellent service.

Nothing really. The toilet was running, but that we considered a small thing.