My wife and I stayed here for our 30th wedding anniversary. What a wonderful hotel. The staff are all very professional and even met us at the Machu Picchu train station to carry our bags to our room. Victor was so professional and made us feel at home and made sure we had everything we needed. He helped with all questions about the Aguas Caliente and Machu Picchu area. Victor recommended an excellent restaurant and an herbal remedy to help with our high altitude side effects. Thank you Victor for your kindness!

What's not to like?

The staff was very attentive and helpful. We were met at the train station and walked the two blocks to the hotel. The staff provided us the key information to obtain tickets to Machu Picchu for the next day. We needed to obtain a ticket to get in line later in the day. This was not mentioned in any guide books and was critical. The room was very clean and well appointed with a nice view of the town and rushing river. Breakfast is the morning was also very good.

We were advised not to open the windows because of mosquitos and the windows did not have screens. So the room was a little warm at night since while we could not access a cool breeze.

The hotel was on the river in the heart of Machu Picchu Pueblo. We had a river-view room. The room was very spacious. The shower was great. The breakfast was on the rooftop deck and there was a nice assortment food. The staff was very friendly. Someone met us at the train and walked us to the hotel. She also talked to our Machu Picchu guide to arrange a meeting point.

We liked everything about the Jaya Machu Picchu Boutique Hotel. One thing I noticed was the hotel did not have air conditioning. This was not an issue for us but I think our room could get pretty warm during summer.

My stay at Jaya Machu Picchu Boutique Hotel was truly delightful! I highly recommend booking a room on the river view side, as the soothing sound of the river throughout the night was incredibly relaxing. The breakfast, made to order, was absolutely delicious! The location of the hotel couldn't have been better. Within minutes, we could walk to the bus for Machu Picchu and to the hot springs. Additionally, there were plenty of bars and restaurants nearby to explore. One charming highlight was the nearby bridge where visitors could put locks on; we found it super cute and enjoyed the experience! Overall, my experience at Jaya Machu Picchu Boutique Hotel was fantastic, and I would definitely stay here again.

No complaints.

- Very friendly staff - Beds are very comfortable - Amazing view of the river (if you take river view) - Breakfast at the rooftop with a stunning view - Hot tub in the room

My only complaint about this place: - Since the breakfast starts very early (5am), and it’s offered at rooftop, you could actually hear people moving their chairs at 5 am hence you won’t be able to sleep much. I suggest to management to at least put a carpet so guests won’t have to deal with those noises since 5 am and be able to sleep properly

The bath tub is the star in this hotel, so when we arrived tired from many walks we could rest on it. The beds were comfortable and specially the Staff (Victor and the other guys) have been great, picking us on the train station, giving us all the tips and instructions to Machu Picchu and even helping us with our bus tickets. The breakfast was very good, one of the best we had in Peru, they cared to ask us ahead what we would like and had it ready 5AM in time for us to go to Machu Picchu in the first visiting hour. I would definitely recommend staying at Jaya when you go to Machu Picchu.

The regular room have internal windows (open to internal corridors) and when people passes or uses the stairs to access their own rooms you can hear their conversation, waking up some times.

Nice, clean room with comfortable bed and wonderful high pressure rain shower. Appreciated that the front desk offered us umbrellas when it was pouring rain outside.

We were put in a room that overlooked a futball/soccer field with a very loud MC on a microphone that was counting in Spanish on the PA for hours after the evening game was over. It almost sounded like a loud recording? I had booked a room overlooking the river, but did not receive that. We were only there one night with a very early 4:30am wakeup call and 5:10am departure, so that part was fine. However, we never received our breakfast that we pre-ordered and was assured it would be delivered at 5:00am before we met up with our trekking group. We looked around downstairs and in dining area, but no one was there.

This hotel is in a beautiful location right on the river and with a view of the waterfall. Getting to it and all around the city was extremely easy. I was a little surprised that it didn't have an air conditioner, a heater was supplied but it wasn't needed, but after opening the windows, it was great! The sound of the water outside was really relaxing and it was very comfortable in the room. The breakfast in the morning had a nice variety and options for my wife who has food allergies. The room was spacious and had a Jacuzzi which was useful after the hike to Machu Picchu. They held our luggage the next day as we went back to Machu Picchu and it was easily retrieved in the afternoon before boarding the train back to Cusco. We really like this hotel and would return if we were back in Aquas Calientes.

No complaints from us.

Staff were great in picking us from the train station late at night and also check us into the room with no hassle. They gave us the best room available. X00 rooms face the river and X10 rooms face the mountain. Both types of rooms had amazing views, and the staff allowed us to change the room midway through our stay. Complimentary breakfast is great and is ready by 5am. You just have to sign up the day before for breakfast options. 5 min walk to the bus stop to get to machu picchu.

We enjoyed our stay at Jaya suites. We were met at the train station bu their staff to assist us to the hotel. The location was perfect. Room large and comfortable king bed. View over the town at the back of the building was nice. Spa bath a lovely bonus! Breakfast on the 7th floor was very tasty. They stored our bags while we went to Machu Picchu .

When we returned at 12.30 pm to get the bags there was nobody on reception ? My hubby had to find the unlocked cupboard and just take them as we had a train to catch!