The room was beautiful! Amazing lake view, beds were super comfortable, bathroom was very clean and with sustainable products. Awesome personel! Also food was delicious, although they should have more plant-based products and lactose free options.

When I did the booking it said it included all taxes, I think Booking needs to add that other fees might be in place (the 18% surcharge I had, within the law). And I don't know if it was because of the type of change (but that much?) I paid 79,64 USD instead of the 74USD that appeared when I did the booking. But yeah, besides that amazing experience.

The hotel view of lake titicaca was excellent. They have nice garden area to sit outside and see their lamas and relax. Staff were so helpful when i wasn’t well with altitude sickness and they brought oxygen to our room at midnight. you could buy your own oxygen mask for 30 sols so could reuse if needed. The rooms was warm and comfortable : beds good with soft cosy bedding and room was clean. They were very helpful with airport taxi transfers and getting into pune town to pick up tours - cost was 12 sols, roughly £3. They have a good restaurant onsite with a wide varied menu. All staff spoke good English.

As guests get up early for tours etc maybe take ear plugs if light sleeper.

We stayed here for 5 nights and really enjoyed the hotel. It is a walk to town or quick taxi ride. There isn’t much around the hotel but it has great lake views, a nice garden (with llamas) and lounge areas. The staff here are probably the best we’ve had so far on this trip, so professional, helpful and happy. The room was large, super comfortable bed, spotlessly clean, we took a lake view room and it was well worth it. We ate at these restaurant a lot, the food was excellent. Breakfast buffet included all the usual things with omelettes cooked to order as well. Highly recommended.

View of the lake. The garden with guinea pigs and alpacas roaming the lawn. The bed was comfortable and the shower was hot. The food at the restaurant is very good, if a bit expensive for what it is.

Our room had a lake view, but was very noisy as we were directly above the kitchen and the restaurant. Breakfast was officially served until 9:30, but by 9 it was basically all gone. Breakfast was very basic. All the facilities were pretty old and you could see it. The water pressure was poor and it took a long time for the shower to heat up.

The staff was beyond nice, Luis and Elis are two names that come into my mind but they were all so supportive. The hotel was clean, very comfortable, rooms with good hairdryer, nice lounge area with coca and muña tea 24/7. The view was so pretty, there is a nice outdoor area to watch sunrise or sunset with fireplaces for winter time. Breakfast was delicious and the day we left the city at 4am, they prepared a to go breakfast for us. It was easy and quick to go to the city center, the hotel can call a taxi for approximately 11 soles.

Nothing, the hotel exceeds the expectation.

To begin with, when you arrived they welcome you and help you by taking your luggage to the room. The stuff is very friendly and willing to help you. The place is almost 15 minutes from the center by taxi. If you get cold at night, don't worry because there is heating! Breakfasts start super early, which helps because the tours start early. They have a variety of foods and drinks. The best of all is when you have your coffee in front of Lake Titicaca. It is a hotel to which I would definitely return.

They should have activities at night and more Peruvian breakfast.

The view was great. The staff has limited English capability though,but I don't have much difficulties to get all information and help I needed. The breakfast is a standard average western buffet breakfast. The view from the room is fabulous. The hotel has a big back yard just by the lake Titicaca. Though Lake Titicaca near the Puno side in general has some unpleasant smell, but that is not the hotel's fault. In the large back yard, there are a few resting area, and we saw wild geini pigs and farm raised alpaca and sheep. The beds are very comfortable.

The small from the Puno side of lake titicaca. Also, not all dishes from the restaruant are delicious. The couscos, and the lamb legs are great, not much about the rest dishes from my opinion.

This was a comfortable, secure hotel with very good amenities. We liked the location on the edge of town and with a great view across the lake to Puno city. We also liked the old lake steamer moored in front of the hotel restaurant.

The setting of the hotel- on the edge of the city and on the lake shore- has some positives but the over all environment that the hotel is located was not attractive and not suitable for walking beyond the hotel.

Spacious and clean rooms. Comfortable, large bed. Clean and spacious bathroom. Very good breakfast. Very helpful and kind staff. Beautiful window view to the lake Titicaca. Private jetty just outside the hotel. Very reasonable price for this quality room.

Location little out of town, but it could be advantage too. Taxi to bus station is only 12 PEN. Awful coffee at breakfast, we had to pay for a regular americano that was good.

Room facilities, views, staff attention to detail.

Poor choice of snack food at the hotel. If you need to leave early (ours was a 4.30am check.out), the front gates are locked and the security guard was not there to open them. Our taxi had to wait for 10 mins whilst we tried to leave, which made us late for our bus.