The hotel it self is located in a very nice place, it's walking distance from the canals, "5 min walk" yet not near enough to be hearing all the noise. the only downside is that there is no view, they have some excavations, and unfortunately there is no more view. The hotel manager is amazingly friendly and very courteous, cleanliness wise it's very clean and nice, the only down side for me was that the mattresses are soft foam, and I prefer hard ones.

when we asked for additional pillows, we were told there are in the room, and when we said we cant find them, the reception told us there isn't any :(, but to be fair, when we really thoroughly searched the room we did find 2 pillows, but it was funny to get an answer of "No more Pillows for you"

Close to the end of Ulica Dluga (long street) which is the busy main street containing street performers and restaurants. About a 25min walk to the central train station and bus stops (including the stop for the airport). Nice large outside seating area where you can enjoy drinks and food. Receptionists were helpful in providing maps, brochures, advising on travel around the area and storing luggage. There was also a table tennis table and a playstation in reception. Rooms were large, clean and modern with very comfortable beds. If you like drinking and dancing at night there are a couple of venues nearby (Sassy club and Miasto Aniolow)

Long walk from the train and bus station

Perfect location: very close to the Old Town, just a couple of minutes walk, but because of that the hotel is very quiet. You won't hear all the sounds of the crowd of people, especially in a high season. And if you are tired after a long and busy day full of impressions and want to have some rest, it will be the best place for you. Very nice and cozy garden where you can enjoy your breakfast. Breakfast was good: someone can say that it was the same day by day, but to me it's not a problem at all. Especially when you can find any kind of food that you like: from milk, muesli and pancakes to scrambled eggs, toasts, sausages and... fish! :) The stuff was amazing! Everyone was kind and helpful. Special and huge thanks to the guy (I'm so sorry I forgot his name), who welcomed us in the middle of the night. We arrived 3 hours later than planned and were so tired, that barely could speak. But everything was prepared for us in advance, and check-in process took really not more than 5 minutes. And although it was 2pm that kind man was smiling, answered questions, explained everything, and it was so nice, that all our tiredness was washed away. I very appreciate this kind of attitude towards guests. The room was comfy and neat. The bed itself was perfect, soft and clean. After long walks around the city I slept like a baby. :) I'd say that this hotel provides the best value for money. Definitely we'll come again.

I cannot say that it's something that I didn't like, but I wish there were more electrical outlets in the room.

We stayed at the hotel during national holidays and we did not know about it. We had an issue with sending a big box from Poland to Germany. Since the post was closed (due to national holiday), we came to reception to ask for alternatives. The lady was obviously very irritated with our questions and recommended us to google on ourselves. We have of course done it before asking hotel stuff but she clearly let us know that she is not going to help anyhow. Apart this all other stuff members and facility itself was great. But that experience was so unpleasant that I am not sure whether I want to stay at the hotel again.

the young lady in reception in particular on duty on the 22nd and 23rd march( in the evening, ) was lovely and helpful , printed my boarding card as Battery on phone was not charging but did lend me a plug! called round for gluten free pizza etc very helpful although we ate in the Novotel restaurant which was worth it in the end even pack breakfast for early check out out good breakfast selection at hotel also

view of Huge pile of soil from room

This hotel is situated 5 min walk from the center. The staff was willing and pleasant, they solved all questions and comments immediately. Rooms were spacious with a lot of storage space and daily cleaned. Breakfast was amazing - lots of local food, a wide selection of hot/cold, sweet/savory cuisine, a variety of pastries, excellent coffee, ... . Parking place next to the hotel. Public transport (tram) - in front of the hotel.

Fewer electrical outlets in the room. I had a mattress that was too soft and sagging.

Great location, very kind and sweet staff, clean and well maintained hotel.

Breakfast option was exorbitantly expensive. All family was able to enjoy a breakfast in the neighbouring hotels and cafes for a third of a price.

The location is very good, a walking distance from the river and old town. Breakfast had many options and nice friendly facilities for kids to be kept entertained.Clean as well

The toilet seat in our room was old and cracked and the drainage in the shower wasnt working well, this could be improved

Good quality rooms near to the city centre, delicious breakfast with great choice.

Only few parking places in front of the hotel, more parking space was in the courtyard, but a little bit far from the main entrance. Still working toilet ventilation with no switch-off possibilty.

Good for families with small kids. close to city center. Typical continental breakfast with variety of food choices. Very friendly staff. Table tennis, football, large outdoor area with children play ground.

Extra sofa bed for the kid was not comfortable. There Air-condition in the room was not working. after 2nd night, we have changed the room.