I stayed at this hotel 5 years ago and I would stay again. The staff are all incredibly helpful and welcoming, the rooms are exceptionally clean and the location is great. It is an approximate 7-10 minute walk to the Old Town Square (which is very easy and enjoyable) with a wonderful view of the river and castle right on the doorstep. The breakfast is absolutely lovely - buffet continental breakfast, cereal, toast and scrambled egg, sausages and baked beans. Both the restaurant and Rooftop bar are incredibly modern, with a lovely ambience. You can purchase a full english breakfast too very cheaply. If you are on an early start for trips, breakfast does not open until 0700hrs. Rooms: Clean and tidy, think Premier Inn standard. If you want milk for the tea/coffee making facilities in your room, you must ask at reception and they will give fresh milk (they don't provide milk in the rooms). There are hairdryers in the rooms. Single occupancy rooms are single beds - but spacious and comfy. The rooftop bar is the jewel in the crown, with fantastic views. Food here is beautiful too if you have had a long day and really do not want to walk into town, reasonably priced, very tasty and large portions. We booked our hotel transfers from the airport directly with the hotel. It is more expensive than uber/Bolt, but since I was travelling with an elderly relative I was looking for ease - and it was flawless and stress free! Right next door to the hotel is a small shop, which sells bottled water and snacks. Around the corner, on the way to the Old Town (1 minute from hotel) is a small supermarket, where you can buy essentials, water and sandwiches/rolls/snacks for day trips.

My only small issue with this booking was that I asked for the rooms to be close together and we were on different floors (I honestly do not know why hotels do this when you book rooms together). This made things a little difficult for us because my elderly relative did need a little assistance from me and I didn't want to have to share details on my booking or at the reception desk. I did ask if it was possible to change when we arrive and told it was not.

Their receptions are very polite. We arrived there early and we wanted to checkin at that time if possible, the receptionist was helping us to check the room and we got one, they let us checked in early at 12pm instead of 3pm :). The breakfast also great. They provided hot and cold meals. And they always make sure to refill the meal if it was almost empty. The restaurant staff are also polite :). The bed is comfortable enough, there’s a TV also, even only local stations 😅 but I enjoyed watching the Christmas mass from one of their tv stations. The bathroom is quite big surprisingly. They provided decent amount of shampoo and soaps.

Not much. The only thing they didn’t provide slippers for each room. But no big deal :).

Friendly staff, good breakfast, great location. The rooftop restaurant and bar offer a great view and good food and drinks as well. Location is great both for the view, and within walking distance of wavel, the main square, and many nice places in the city.

Due to construction during my visit, access to parking was not good. Normally this would not be the case, and there would be many options. This is no fault of the hotel at all, but it was literally the only negative aspect of my stay.

Excellent location. Had a room overlooking the castle and river which was lovely. Reception staff amazingly helpful & booked all our excursions for us. Nothing was too much trouble for them. Suggested things to do & places to see.

There was nothing to dislike about this hotel. For the price you pay it is good value for money.

Perfect location and a wonderful view of the river. So nice to leave the hotel and, within minutes, be on the pedestrian walkway of old town. Staff all very smiley and courteous. Really good breakfast. Wifi had a very good signal. I highly recommend this property

Honestly liked everything

- location is perfect, next to Wawel and few steps from city centre - nice rooms - definitely breakfast, delicious and plenty to pick from - very pleasant staff

- you can hear literally everything from the hall since the rooms are tiny and close to one another - our toilet wouldn’t flush for a bit we stayed for one night only so none of this matter :)

a very enjoyable stay at the hotel. Very good location and breakfast with something for everyone. We had a small technical problem in the room but it was resolved very quickly. Rooms are very clean. We had contact with the hotel crew every day and I have to admit that it was the most professional team I've ever met during my visits to hotels. thank you for a great stay and providing us with everything we needed for a relaxing stay.

Fantastic location next to the river and the castle, very friendly and helpful staff, rich breakfast, very clean room and hotel, never heard any nice from other rooms or the street. Most of the rooms (if not all) have park view.

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Great customer service, excellent breakfast and roof top bar area superb. Rooms very clean and great view over the river and so near the castle. Would recommend to anyone and book again

Nothing

Staff really friendly and welcoming, lovely breakfast, clean, very close to old town and Wawel Royal Castle.

The only thing we didn't like were the pillows. Very thin and uncomfortable. Other that that everything was great