The room on the fourth floor overlooked the river, great view, great artwork on the wall’s as throughout the hotel. A big spacious atrium area with a restaurant and island bar with a large seating area, very comfortable. The rooftop terrace is a great place to eat and enjoy superb cocktails. The sports bar is a great place for a beer and nibbles. To me the best was the club lounge, probably one of the best we’ve stayed, delicious hot and cold food,beautiful desserts. And a great selection of beer wines and spirits, a big thank you to Robert a great host. The whole team were as friendly as they were professional.

Nothing negative.

The internal design and decoration and cleanliness of the whole hotel was superb. The beds in our room were blissful - superb mattresses and pillows. The decor of the room was excellent and we had an internal view of the hotel which was pleasant but not as good as one of the river which we requested. The staff were very helpful although the receptionist was difficult to understand.

The food was good but not excellent. For example the minestrone soup in the Italian restaurant had half-cooked chopped vegetables but no pasta. A bit disappointing. The baked eggplant parmigiana served in our room was far too heavy with cheese. I could only eat half of it. (However, I note that generally, the Polish diet is much heavier than the British).

The Sheraton Grand Krakow Hotel is an ideal choice for staying in the city. The hotel is in an excellent location - about 15 minutes' walk from the center - and has easy access to public transport. I had an excellent stay - the room is very clean and equipped and, in addition, the service is exceptional. All the staff were super friendly and helpful, for example when I needed to leave my luggage at the reception after checkout. The breakfast is excellent - it has several options of breads, cheeses, fruits, em, juices etc and it's all delicious.

The location is perfect. The breakfast in fantastic. The staff are great.

We paid extra to upgrade to a room with a view to the water but were given a room with a view to the car park. When I complained we were told there was no room available. There was a wedding on so I assume they were given priority rooms. The next night we we were able to change over to a room with a view but the room contained two single beds. When we queried this and then someone attended and cable tied the beds together. Through the night I felt myself fall between the bed as the cable ties had broken. Not happy.

We have been staying at this hotel for almost 20 years, at the beginning very often, later less often, but we decided to come back again, encouraged by the information that the hotel has been completely renovated. We were not disappointed, on the contrary, we had a fantastic stay. The hotel has many advantages, after refurbishment, the rooms are very luxurious, they resemble the interior of a luxury apartment, not a hotel room, our room had a wonderful view of the Vistula River and Wawel Castle, the bed was extremely comfortable, the breakfast was excellent, with a huge selection of dishes, plus a very helpful staff. The hotel also has a huge advantage over other highly advertised 5-star boutique hotels in Krakow, it has a parking and you can drive up to it with luggage - when we book a room for New Year's Eve, we considered other 5-star hotels in Krakow, but I must admit that the vision of walking in the rain with a suitcase 10 min from the city car park to the hotel was not inviting and we chose the Sheraton. And our favorite restaurant in Krakow, "Pod Nosem" is very close, so we have everything in Sheraton Krakow.

Nothing, it was an excellent stay.

The manager is young but very professional. Although the hotel design is a little bit old design, and the restaurant downtowns provides limited choices of food, the manager always tried his best to meet our needs~

The hotel is old design, especially the bathroom. Considering their unique location, the roof was supposed to be an amazing place to have dinner, however, they only provide fast food, I feel so sorry for the balcony on the roof. It’s so inconvenient that we have to go out to find a restaurant to have dinner outdoors~

We've always enjoyed staying at Sheraton, wherever we were so it was an obvious choice. We know the hotel has everything we need and there are no unpleasant surprises. We loved the comfortable bed, breakfast and overall the stay was as expected.

These are small aspects but I feel worth mentioning - we were offered a room that was different from the one we had booked so we had to go back and forth between the rooms and the reception just to get this sorted. In the end we stayed in a room that wasn't in the best part of the building but apparently this was the only room available. In the end we think we weren't in the room we had paid for but since this was just one night we didn't complain. The shower pressure was very low and it was difficult to shower as a result. The room was generally tidy but there were layers of dust in some places so it was obvious cleaning is only superficial.

The hotel is excellent and location is near Wiwil Castle near the river but the road around it is too crowded. It is located just outside the old city and around 15-20 min walk from old main hall. They have private parking, rooftop area, and good facilities. The staff are very friendly and professional and the service is quick. The breakfast is very good but no much varieties and mostly similar everyday.

Little bit far from the old city hall for families with small children’s.

The rooms are very spacious and have everything that you need for your stay, including good quality toiletries, meaning no need to pack travel minis! Robes and Slippers were great. The lobby is stunning and the food and drink options are great too. Location is fantastic, 4 or 5 mins from main square max and right next to Wawel Castle. Also easy for getting Uber to/from the airport which is WAY cheaper than booking in advance (at least 50%). Reception team are so nice! They offered us brolleys in the rain and couldn't do enough for us, very friendly.

Nothing, I Would happily return and recommend.

The check-in was easy and staff very helpfull. Room was large, clean and beds were very comfortable. Swimming pool was great after a full day walking in the city center. Breakfast was very good, excellent choices and the fresh juices were the best.

We had a construction site right in front of our window so the view wasnt that good. Still we were on the top floor and had outside (not atrium) view, so cant really complain :)