This is a fantastic hotel! The rooms are spacious and the modern decoration is lovely. The breakfast buffet had a really good selection of very tasty food. The best thing about this hotel was the staff, they are extremely helpful and friendly and they made sure our stay was really enjoyable. My earphones fell out of my bag and under the bed without me noticing and when I contacted the hotel to ask if anyone had handed them in they arranged for hospitality to search the room. When they located the earphones they offered to package them and post them to me if I sent a prepaid envelope. The courier company messed about and the hotel staff were very patient with this and eventually my lost property was returned to me. Absolutely top class service. Thank you! I found the location to be good. It is about 30 mins walk to the main square or there are e-scooters that will take you there in 10mins (which my daughter and I used every day, we loved them) for approx 2 GBP. I would recommend this hotel.

There was nothing that I didn't like - but as a small suggestion a waffle maker for breakfast would be a good addition.

Beautiful modern hotel. It seems recently opened, as every thing in the hotel new and shiny. I liked the Basic modern decor concept specially the wooden touch. I booked 2 rooms with interconnected door in between. Big rooms with very comfortable bed. Nice clean bathroom. All amenities and toiletries provided (dental kit, bathrobe, slippers & comb). In the room, everyday 2 water bottles provided and some coffee and tea. water kittle available. A small cafe available in the lobby. Offering self service coffee and some snacks. The breakfast was good with verities of option. Live cocking station for egg. I liked the fresh hot bakery served. I paid around 79 PLZ for the breakfast (per person, per day). It’s worthy. The hotel located in very good location. Very quiet and nice area, next to a park and short distance to the old town. Few steps to tram stop station (direct line to main square) or 20 minutes walking. Many e-bike and scoter available around the hotel. Helpful and kind staff. Daily house keeping. Free fast wifi.

The only negative point is the constructions next to the hotel.

I liked breakfast, very tasty and good vegan options and healthy food options. Nice coffee. Room is very beautiful, very comfortable. Stuff is nice and helpful, especially at the reception. Not far from the city center, the Old town is 2- 3 tram stops away. Overall we were happy that we have chosen this hotel. I would recommend it to my friends.

In my opinion hotel parking is too expensive, this location is not central, and there are free parking options around. And the second thing - it is not possible to open the windows in the room. The hotel identifies itself that it is situated in the green lungs of Krakow, but what's the point of it, if you can't smell the air :)

Great location if one needs to go to Jagiellonian Library; the breakfast is outrageously good, manifold, healthy, generous, and delicious. Staff are very friendly. I had to leave two days early and there was no problem getting a refund (I cancelled more than 24 hours in advance). Good value.

It was not possible to open the windows in the room, so if you are a little claustrophobic or like fresh air, stay away. I stayed five nights and there was a room service with garbage collection once (the last day I had the sign out that I didn't want to be disturbed, as I needed to work and take a ZOOM call though). This hotel was clearly too modern for me: The aircon is on non-stop (even when it's off it still makes some noise, would prefer a normal building where windows can be opened in order to exchange air rather than circulating the same air over and over again). The light switches do whatever they want. The gym equipment is quite modest (exactly one bench, no weight machines), but better than nothing.

New, modern hotel in natural surroundings and walking distance to the city center and top tourists attractions of Cracow. Friendly, helpful staff. Comfortable, spacious room, with great amenities (tea, coffee, electric kettle, bottled water). Very comfortable bed. Clean, spacious bathroom. Tasty breakfast with variety of options for almost every taste. Very nice personal touch at check-in and check out.

Room for improvement: - minor room electricity issues swiftly resolved by the maintenance crew - reception staff is a great, helpful team, but could benefit from additional person/help during "high-times" of the day - apartment complex/hotel construction site next to the hotel (not active or noisy during the stay 2023-04/05, yet impacting easiness of arrival by car

Breakfast is literally the best hotel breakfast I have ever had in my life. Despite the fact that there was no redfish, which I love very much, it did not spoil it. It was really very tasty. Very comfortable, beautiful, modern and clean rooms. Friendly staff, they checked us in earlier than the specified time. I am very pleased with everything, except for one nuance ....

The room was indicated as "Park view" and in fact it is a view of the construction site, behind which you can see the park in the distance. This is the biggest disappointment of this trip. Despite the fact that the hotel is wonderful - I chose the room, including for the view from the window, and was extremely upset.

The rooms are clean and well equipped, the beds are comfortable and you get as much bottles of water as you need. The staff is kind and tries to give the beast service 24/7. The breakfast is tasty and there is a diversity of food. The hotel also has a nice lobby and cafeteria.

The hotel is located a little bit far away from main attractions. There is not any shop or supermarket near by. There was a problem with the air conditioning and they changed our room because of it. The water pressure is not good enouhg and the window cannot be opened.

Amazing hotel! The staff was friendly, the breakfast was fantastic with many options (coffee was very good too), and the rooms were very clean and spacious. They also offer complimentary bottled water in the room every day. Bed comfort was also impressive. Kamil and the Housekeeping team helped us organize a special event in our room, and we're so thankful for their willingness to assist. The hotel is a quick ten-minute tram ride from the city center, and the tram station is conveniently located just one minute away from the hotel. The neighborhood is safe with nice parks. Will definitely return. Krakow is beautiful - The Hotel is awesome!

We liked it very much despite some service flaws. - Stylish modern interior, nice lightning in the room. Everything is very functional and thought of - Tasty breakfast - Despite the constructions nearby, the district is green and quiet. There is a zone with food trucks close to the hotel and a tram line to the center

The rate could have been 10, but - The fridge didn't work when we checked in. It was fixed after my request - No cleaning was done next day. We put a DND till 11:30am, but no one came later to clean up the room - Sidewalk in front of the hotel is occupied with parked cars. You can't freely go to the entrance - Overpriced parking, but you can find a spot in nearby streets. This is a zone with free street parking.

That was my first stay in the Hyatt hotel and honestly, I'm impressed as it was much better than hotels of other famous brands. First of all, it's super stylish! I loved the interior in the hotel and in the rooms so damn much! Shoutout to those cool ceilings in the first floor near the elevator (elevator was cool too btw). Second of all, I want to say a few words about our room. It was so spacious and beautiful, I truly enjoyed it. All those details starting from my name on the TV and finishing with the cute clock matter! I really loved the room. And bed was very comfy. Bathroom was amazing as well, nice and stylish. Special thanks to the staff, you guys were so nice and polite. I appreciate it! Will definitely come back next time :)

Hotel is not super close to the center, however, it wasn't an issue for us as it takes about 15 minutes of a nice walk and you're in the center. Or you can just use a tram to make it faster. Another moment is that the windows can't be opened, which is why we needed to use air conditioning only. It's fine but sometimes fresh air is so needed...