The room was very spacious and comfortable with a wonderful balcony. The breakfast was good. It was a beautiful hotel.

The hotel was understaffed with no one working in the pool/excercise area. So I I went down to the pool there were 6 very large men lounging in it. They knew each other. When I tried to swim along an empty side of the pool back and forth, they kept cutting me off. I left the pool after 3-5 minutes. My husband was present and agreed that that was the safe thing to do. When I tried to use the sauna, two large men would not make room for me. I felt UNSAFE in this part of the hotel. When I mentioned it to staff I was told that they were also paying guests and had a right to use the pool (which I was not disputing).

balcony overlooking the Giewont was perfect ( need to ask for Mountain View or pay extra ). balcony was big! Room was spacious and had a sofa and table to sit down to watch tv and have a drink. lovely bathroom. breakfast was delicious and huge amount of choice - dear hotel your juice machine is the best one I have ever seen ! scrambled eggs 11/10! the spa is not big but pool has great jets and place to lay down and massage after long hikes in the mountains ! jacuzzi also small but warm and perfect. sauna and steam room great ! gym also great ! decor - authentic and fantastic ! we will be back as it is great value for money !

Mostly everything was perfect. The jacuzzi is a bit small.

Nice room, big enough, with terrace. Fantastic location, not in the centre but not to far from it. 10 minutes walk to the main street, and nice restaurants around. The hotel restaurant was also fine. We asked for room not on the ground floor on the spot after check-in, and they solved it - fantastic kind reception :)

The pool was very disappointing. 5 beds and no other possibilities to sit or lay down, no space for towels, one pool with almost cold water and one jacuzzi - that's all. From a 5 stars hotel honestly it's not so much. All the other services were fine.

The room was amazing, the hotel is beautiful and the stuff is nice

The pool is too small, there are only 5 beds and in case there are more then 8-10 people it becomes busy

Fantastic location close to the Krupuvky high street and most restaurants. Quality of hotel and decor aesthetic is exceptional. Rooms are large clean and comfortable. The on site restaurant has nice creative fine dining presentations. Hotel staff all very polite and smiling.

Only a single elevator servicing 5 floors. The gym is very small and there were no weights or machines suitable for men, All weights were from 10 kgs and under.

Staff were very helpful to assist with directions to the local sites etc. Buffet breakfast was comprehensive. There was a problem with the air conditioning in our room, staff tried to fix it but in the end they upgraded us to a suite at no extra cost.

Hot plates for hot food at breakfast would improve the impression as would varying the hot food available each day.

Very clean and nice hotel. Pictures are true, room was very nice. Bar and loby very cosy, breakfast ok - same selection every day, but everything well made and fresh. Good location near all the restaurants and shops. We had a very pleasant stay, no complaints.

Only receptionists speak english - cleaning staff and waiters are very accomodating and polite, but speak mostly polish and/or russian. They understand international words and gestures, and are very nice - service was good, just a bit of a language barrier.

location

receptionists at arrival were not helpful.. they gave us rooms next to entrance and i ask them to change them and i can pay the difference but they told me they are fully booked they changed 2 rooms only when I checked in booking there are available rooms and i told them then they changed the third room for me as a 5 stars hotel they need to be more friendly and flexible

Excellent property with excellent facilities, comfy rooms and a very tasty breakfast. Very helpfully staff throughout

One tiny minus for us was the fact hot breakfast (eggs and co) rarely made it until 7.45 to 8am, which is unfortunate when you come down at 7am. But they make it up by having amazing food throughout