Overall it is a decent budget hotel with friendly English-speaking personnel. I have stayed in similar hotels at tourist hotspots throughout Europe and basically everywhere you'll get the same standard (even in Switzerland), so you should have adequate hopes. I was pleasantly surprised that I got a big bathroom with a shower stall where I could actually turn around. It also had a big mirror. The room was basic, but clean and comfortable enough. You have to bring your own toiletries though (there is only hand soap in the bathroom). I am very pleased with the location - pleasant green street lined with tall trees, a beautiful small park is also nearby and some walking trails are not far at all. Also it is close to Krupówki, if you wish to go there. As I have some comparisions, I would say that the nights here were actually quiet. Only during weekend there were some very loud (and probably drunk) guests and also more noise from the street.

Only some small things: The carbage bin inside the room would be convenient. When you book the room via Booking.com, you are shown the information that the booking price already includes ALL the fees and taxes. As that is not completely true, you should maybe be more clear about the additional tax. It is not a huge expense, but I'd like to know such things beforehand. Usually it is marked in the description if and how much do you have to pay the city or tourism tax.

OK location, male reception staff very friendly and helpful. Excellent breakfast. Room OK.

No individual kettle, coffee, tea etc. First there were large kettles and tea/coffee on each floor. Then only kettle no tea or coffee, then large kettles also turned off. Very grumpy unhelpful female on reception when checking out.

This is our favourite accomodation in Zakopane, always spent the nights here when we visit the city. Staff is kind, speaks English, check-in and check-out is quick. Room is clean, spaceus. Beds are comfortable. Location of the willa is excellent, near to Krupówki, but far enough to be quiet. We'll return as soon as possible! :)

Price of parking was quite expensive. But nothing negative.

If you are looking for the luxury of the Intercontinental, this is not your accommodation. But if you want a hotel in a quiet central location, feel free to choose this hotel. Clean, cosy rooms, large parking place. The Krupowky street is 1 min. by walk! Tea making facilities are available in the hallway on all floors. Very helpful staff, the employees at the reception speak perfect English. The breakfast is fantastic and we chose to have lunch here twice, which was very delicious. The hotel is highly recommended.

The parking place was very icy and it was slippery. There wasn't scattered with anti-slip. It was scattered only around the building.

We are frequenters here, we love the location of the accomodation, it is near to Krupówki, but in a silent street. The staff is friendly, checkin and checkout is quick. Size of room is totally enough, it is always clean. Spaceous parking lot is a big advantage.

Until our last visit the parking was free of charge, but now we had to pay for it. Not a huge amount, but it was a surprise. Another disadvantage is the lack of elevator, it is not easy to go upstairs to the 3rd floor.

We got a super cute room on the top floor with skylight windows, the views were great. The room was hudge with 2 toilets, one with shower. Clean and confy beds. It is close to mountain trails, grocery and centre. Not too far from train station.

It is missing a fridge and more dishes. There was a bad/weird smell in a small toilet.

Nice room well decorated. Perfect place directly in the city center.

Maybe 20pln per night to stay with the car, while when we stay in Carlton just next to with same car parking, it was included in the Price of the room.

Apartments were clean, good location, quiet and good value for money. only interacted with the staff while checking-in and out, but they were pleasant.

There was nowhere to plug in lamp on the nightstand. Bed was a bit too soft for my liking and the top matress moved a lot.

Willa Excelsior is a great place to stay for a couple of nights and explore Zacopane. It is very close to the center, and places of interest. I find weird the location of the bed in the room, but away from that everything regarding the staying experience was quite nice. I loved the bathtub

The location of the bed xD

We are frequenters in Willa Excelsior, each time we are very satisfied. Location is great, near to the city center, but in a silent street. Parking is possible in the courtyard of the facility, for free of charge - it is very important for us. Staff is kind and helpful, speak English. Our bed was really comfortable, I slept a lot! :) We had a wonderful sight to the Giewont from the window. Room was clear and big enough.

Design of shower was so crazy, door of it is very narrow, it was not easy to enter.