-Location is superb - hotel atmosphere is great - suite have huge windows with view on two sides - there is a great italian restaurant in the same hotel - they have their own parking spot which make it super safe and easy to park the car ( it is payed parking)

- when I arrived I dropped my luggage hoping that someone will deliver it to my room, unfortunately, the lady on the reception said she is alone and i have to take the cart to my room by myself - some of the receptionists are nice and others were rude! On the second day i had to wait for like ten minutes to ask a question about breakfast location while the reception lady was on the phone. When I approached her she got upset for me distracting her phone call although I was quite and polite. - the elevator was not working for the last couple of days , this was a problem for me since i have child trolley and had to fold the trolley and carry my child each time i want to get in or out.

Excellent from the time we walked through the doors receptionist (paulina) was very helpful and professional in all aspects, went above and beyond to make sure we had everything we needed, also for all the other staff members they were all pleasant and attentive in what they were doing. Would I recommend this hotel you bet you'll have to go some to get near the standard of this hotel, will definitely return in the near future.

Nothing to dislike

An excellent, lovely room with a beautiful mountain view, modern interior with a hint of Zakopane-style and a stylish bathroom. The restaurant offers delicious dishes and a fine selection of wine, the service is also very good. I also had an access to dry sauna, which was also great.

As the jacuzzi area is literally visible from people outside, I gave up using it. It would be better if there is a possibility of using screens depending on the guest's wish.

We arrived just before midnight and although the hotel was locked up, we just rang the bell and a friendly night porter came and let us in and we checked in with him. The location is perfect, just behind the main street. The room was beautiful and had a little balcony which looked out on to the stunning mountains when we woke up the next morning. All the staff were friendly and helped us with bags and getting a taxi to our next location the following day. Breakfast was plentiful and the value for money was superb. We would recommend to anyone thinking of staying here

Nothing

1 minute walk to main tourist street, great restaurant on premises and more within quick walking distance, large well-appointed rooms with lots of natural sunlight.

The hotel is situated at the start of a long straight street, so cars & motorcycles go full throttle after turning onto it. If you are noise sensitive absolutely do not stay on a lower floor facing the road (I live above a major intersection in Bangkok and this was noisier than that).

-sustainable approach to breakfast, amenities -dinner in the italian restaurant -quality of the materials used in the room -size of shower -private wellness

-parking- this is supposed to be a 4-5 star aparthotel, i think that parking should be provided for free and if it is paid, it should be at least sheilded -the size of bed -the american breakfast- very bad choice of flavours. I get that the chef wanted to include acid element but the onions and olives did not go together all.. Also the egg was overdone -if you want to go to the wellness, it is only available for one hour… if you want to do the full sauna ritual (25-30 minutes x3) it is not a sufficient time. I would recommend prolonging the time

Very nice hotel with very nice facilities. Beds were comfy and spa was nice. I have some complaints about some staff members, but we felt others went above and beyond.

It would be great if we could do couples massages, but unfortunately only 1 at a time. Some of the staff were really bad at communicating, which left us quite confused at times - a trend I have also spotted in some of the other reviews.

Very friendly and helpful staff and super spacious and comfortable room. The breakfast is a la carte and most of the options we tried were not to our taste but there's a decent selection of starters that are really tasty! Location couldn't be better as it's a literal 2min walk from Krupowki street which is the 'center'. Overall both my girlfriend and I really enjoyed the stay.

The Spa area is a bit on the small side but it's not a huge hotel overall. Main course options for breakfast are not that great.

Location was perfect - central Zakopane, but just far enough (100m) away from the noise. Absolutely wonderful, huge, tasty breakfast. Two wonderful restaurants on-site were both very good quality. Wellness centre / SPA was wonderful. Good sauna, jacuzzis etc. Staff helped out with lunch boxes when we had to leave early and missed breakfast. Junior suite had plenty of room, was modern and well decorated. very comfortable with balcony.

Very small dislike - pillows were not the sort I like.

We cannot wait to come back and stay here + recommend it to all our friends. It was an exceptional stay. The included breakfast was to die for, the rooms were the cleanest we’ve been to in years, it was a great location.