Everything was on high level specially worm hospitality of poland and ukrainian personal. Fresh new comfortable room impress me with modern design and with wonderful view to the mountains.

Played parking.

everything

nothing

The hotel was very nice, and the room was really big, with a nice balcony. No problem with parking. Great facilities for children, especially the playground outside. The staff was very helpful and friendly

The reception was in the next building. The location is not bad, but still pretty far from the city center. The breakfast was not bad but 'as standard as possible'. But in general - everything was great

The hotel is situated in a very great location, especially if you start your hike from Kuźnice. The staff is ready to help during your stay. We were utilizing the breakfast option in the main building - it's starting earlier (7.30 am) and has a great variety of choices for every taste and diet. The parking place is provided for a different fee if you are a hotel guest.

Communication before arrival - it took us almost 6 days of waiting after asking a question in a chat. Taking into account the question was related to the possible changes in the current booking, I believe as a guest I would expect more quick reaction and suggestions of the next steps. As there are a lot of parking places (for both hotel guests and Zakopane visitors) I was unable to find a peaceful and green spot for yoga and stretching after the hike. You will have this option near the playground or on your personal balcony only.

Breakfast was very good with a lovely large selection. Parking was very easy, Ski hire right next door was brilliant, the guy was very helpful and surprisingly cheap- 30 sloty per day for ski's boots and poles. Roughly £7 a day. Ski pass was 140 sloty which is around £28 for 1 day unlimited and the use of 18 slopes, Heranda- Rusinski etc.

More Snow, Better guidance on the slopes and availability, cost etc. so you know you have the use of 18 slopes if wanted, only found this out on the last day through a staff member from Rusinski slope telling me.

Leisure options, accept dogs, bar at location (awesome cocktails), breakfast

Cover was too short, juice machine for the breakfast was broken

Really good food and the staff were very friendly. Beautiful location and very close to some beautiful walks. It's fairly far from the city centre so you get the quiet environment, but not too far away not to be able to get there with 20 mins walk.

The number of lockers for the pool area, they were never available. As we were coming from another building and there is no direct connection, we could not simply come in dressed in towels. That's why I managed to use the pool only once and even then I had to wait a long time for a locker. Also we had a few problems with kettles. 2 of the ones we got were leaking and after that we were informed there are no kettles available, but fortunately they managed to dig one out. The rooms were not very quiet, you could hear everything in the room, especially kids that you could hear running around from 7am.

Great location and cleanliness of the hotel

The restaurant in the hotel when we went for a dinner. The staff was not very attentive and quite slow. Even when we asked for a menu again after finishing the main meal, the waiter did not bring anything or did not even asked if we want more drinks or dessert.

Great breakfast buffett. Swimming pool. Jacuzzi. Saunas. Quiet rooms with nice views.

Multiple technical issues that were fixed after requests were placed. 1. Toilet flush not working in one room. 2. Lamps not working in one room. 3. Wardrobe shelf was not attached due to missing part in one room. 4. No night lamps in one room 5. Leaking shower head in one room. All of these were fixed promptly by technician. However it was very inconvenient as we came to relax not to worry about technical deficiences within rooms.

Breakfast is very deliceous.Cleaning staff is helpful and hard-working.

The wifi connection was very poor, not stable at all.In the Restauracja Regionale the headwaiter was arrogant and impolite.