The facilities are superb: modern, new, clean, stylish, and comfortable! The location is great, too - it is no more than 2km away from all the main sights. There are shops and restaurants within walking distance from the hotel. Also, since we read that some people complained about the voucher system - it is great! If you choose not to get your room cleaned you get a €5 voucher to spend at the hotel (e.g. 2 glasses of beer (worth €6) for €1 - what's not to like!)

During check-in, we were asked whether we wanted to pay for breakfast for our entire stay (6 days) and only pay €8 per person (the regular price €16). We wanted to try the breakfast first and then decide, but that was not an option, so we only paid for 1 day. And thank god we did that because breakfast was beyond disappointing: all fruit - stale, bacon - cold, eggs - overcooked, pastries - average. The hotel also offers lunch and dinner but we didn't try it because of this horrible breakfast experience. Hotel staff were not the best, mostly absent-minded and disorganised. Also, there's a construction site next to the hotel so it is very noisy in the morning.

The location of the hotel is very convenient - not quite in the center (which is good), but not far away. The nearest metro station is less than a minute away. Marquês de Pombal is only a 10-minute walk away. Wonderful staff, especially at the reception. A very solid breakfast. Quite a spectacular Light Show in the evening. We had room 413 for two - a very clean room, equipped with everything necessary.

The only inconvenience was the inability to open the windows to get fresh air and ventilate the room. This is in no way a complaint and has nothing to do with either the staff or the service, it's just that the hotel was designed that way. Of course, there is an air conditioning in the room, but this is not exactly the same.

The hotel is amazing. The rooms are big, the stuff very professional. The every night light show, wonderful. Everything was great!

The piscine is quite small and if you don't wake up early, it's hard to find a sunbed, there are like 10 sunbeds in total. The restaurant is closed from 3 pm till 7 pm as in so much other places in Lisbon, they have siesta.

To begin with,the facilities and the interior design was impressive!The hotel offers a plenty of amenities like gym,spa,roof garden and pool all of them in great condition and the restaurant of the hotel with the light shows is something really unique that you havebto see it dyring your stay.The breakfast was really the best i ve ever eaten in a hotel.Finally,the best part was the staff which was always polite and ready to help you. Nice work!

The view by the room could be better but the location was really helpful.

We chose Lumen hotel our 1st stay based on location to airport. Although not the closest to the airport it was easy access. However, our 2nd stay we chose the hotel based on our first experience. The hotel staff goes above and beyond. Both times we stayed I contacted the hotel and received prompt responses. While at the hotel the staff did everything tgey could to make our stay comfortable and accommodate our needs. On our last stay we needed early check-in and a very late check out. Both were no problem. Every time we saw a staff member they greeted us with a smile. Even at 5 am when we check out (our 1st stay) the staff was happy. Breakfast was worth the price with many options. Our 1st stay they walked us through the breakfast area showing us al the food and letting us know what we could ask for. On our 2nd stay there were not as many people so breakfast was made to order. Stil just as many options. We could eat in restaurant or our room. I would stay here again and recommend.

The pool was closed, and that information wasn't on booking.com This was the reason we choose this hotel an no other. Dissapointed to find the pool was closed. Please include this info in the future.

We decided to treat ourselves for a few days after very intense week seeing the sights of Lisbon and were not disappointed. Young, enthusiastic, friendly and committed staff with excellent costumer service ethic made our visit a pleasure. Rooftop pool and bar made a great oasis from the buzz of the city below. Nightly light show very novel and obviously a great source of pride for the staff. Rooms and decor modern and very well designed. Highly recommended, we certainly got the treat and the rest we were looking for!

Be aware that the car park is has a tight corkscrew entry and exit and we had a big car but managed to clear it successfully.

Beautiful light show in the evenings. Delicious breakfasts. Clean new hotel. Good gym for training. Rooftop pool and bar. Good cleaning of the room. If you cancel the cleaning, you get a voucher for 5 euros, you can use it in the restaurant or bar. Everything is fine, our recommendations!

All was good!

A nice and quite area, close to metro and bus stations, not far from city centre. The Hotel facilities are excellent, we particularly enjoyed going to their Clorofina restaurant every night, their a la carte food and wine menu is exceptional and reasonable priced. The Light Show is one of a kind, we didn't miss one during our stay. I would highly recommend the hotel and the area if you want to be outside the usual busy and noisy tourist areas but still close to everything Lisbon has to offer.

I can't think of anything else I disliked, no fault as everything was great.

The hotel was very clean and comfortable..they green policy is good. Rooms are very well appointed..staff are friendly!!

The staff are very friendly..sadly not very well trained when it comes to the bar or restaurant. The restaurant menu is appalling!! Translation and spelling is at best pitiful..so you have no exact idea what the dish is. 20 minutes between starter's..bones in shredded duck and food returned as cold. Which was a shame..so we eat out every night like most people. Breakfast was ok lot of tinned products..and the hot option lukewarm so we used that again just the once. Which is such a shame..just needs some attention!!