The hotel is in an amazing location and staff are all very nice and attentive and try to help with any requests or issues. The semi closed pool is great as you can have a swim even if fresh outside. Breakfast was nice with fresh fruits and enough options to have a good healthy start of the day.

The facilities are in need of maintenance, a bit more or a bit less, including the room. It feels like that that would help a lot to meet 4 star label. During our stay there was a smell out of sewage that was particularly strong in our room, which got worse over the day. The staff did try to help with this, with extra cleaning and air and toilet freshener, but it was still a bit unpleasant. Not sure if this can be solved by the hotel or if it is a more general problem of sewage in the area.

Apparently this has been a tourist destination for many years but the old building has been modernised inside. At least our room, the dining area and the reception area were modern. We didn't use the lift because stairs led directly to our room. The man in charge of the breakfast rates special mention. He was very helpful both at breakfast and helped find other staff when we were leaving. There was a gentle grey cat who supervised the car park. The accommodation was signposted from the town. You drive up into the hills then at the T-junction there was nothing so we asked at the cafe. You turn left at the junction and the right turn for the hotel is shown soon after.

The weather wasn't always kind and a large puddle formed in the car park although it soon disappeared. Parking space was a bit cramped. It didn't bother us but latecomers had to be creative. I guess parking wasn't a problem in historic times!

The staff were super friendly and helpful. Very welcoming and went above and beyond to help us. They helped us arrange a hire car locally, find restaurants to eat at, and one morning Francisco helped us with a take away breakfast as we were leaving before breakfast opened. The location is very quiet and relaxed. There is a restaurant close by or there are many by the beach 30 mins walk down a steep hill.

Liked the nice breakfast, and the relaxed atmosphere. Staff was always helpful, friendly and engaged.

Unfortunately the hotel restaurant was closed due to temporary personnel problems, but there is a good restaurant in walking distance, and more a short drive away, so this is not a big problem.

The curly woman at the reception was very attentive and nice and available.

Nothing really

Hotel building old but charming, nice staff but a bit understaffed, nice rooms, value locker, surroundings great. All in all a pleasant stay and a nice hotel and we would come back again. Love the quiet location in the mountains and the nearby walks, one of them the best we did on the island.

Wanted to have a few drinks at the bar one night but the staff were understaffed and didn’t respond to the bell so we ended up with having just one. That’s a shame really cause it was a great tasting drink. No nearby restaurants so you have to eat either before you come to the hotel or in the hotel restaurant itself which to be honest wasn’t that great. I don’t know if they want to be like “fine dining” but the food was a bit dry and too simple. Beds and bedsheets could be more comfortable, seemed a bit outdated and not suitable for a four star hotel in that price range.

The staff was really nice and helpful. We even had a packed breakfast made for a day in which we were leaving very early in the morning for hiking to Pico Ruivo. The atmosphere was very relaxed and not only there is a swimmingpool, but also a ping pong table, mini golf and some garden tables and chairs where to sit to read and relax. Beautiful view from our balcony as well and not a single noise overnight, we slept very well there! Breakfast was varied and full of local cakes that I loved.

On the last couple of days we were there a very big group of tourists arrived and there was a very long queue to get coffee in the morning, as only one coffee machine is present.

Loved the breakfast! George and Joanna were fabulous! Great suggestions and so personable. Both of you made our experience even better! Thank you for your hospitality. It will always be remembered.

Loved everything! However if you don’t have a car it will be difficult getting around in that location. Good thing taxis are available and cheap!

Fantastic location, amazing views ! Birds singing all day ;) The hotel once was a school, now it is full of old time items and stories. Staff is very friendly and helpful. The hotel restaurant serves tasteful and diverse breakfasts. The hotel is placed within valley, providing a great base for trips all around the island. We definitely recommend this place.

Stayed here two times for 3 Nights in total the stuff was super friendly and the outdoor area more than beautiful, perfect view over the valley of Sao Vicente. We absolutely don’t understand why it’s not rated better. Breakfast was always filled up, the rooms where super clean and we really felt in love with the hotel cat 🐈‍⬛