This was possibly the finest hotel I’ve stayed in, due to the unique combination of luxury, customer service and stunning location. The hotel decor, comfortable and eye for detail was brilliant. I can’t praise the staff we came in contact with enough, from the front of house, bar and restaurant staff, the activity centre staff and swimming pool area staff, they were all fabulous. The proximity and backdrop of Shimla centre and it’s stunning surrounds were inspiring. This all made our stay a truly memorable experience. Our two boys loved everything about the Oberoi Cecil!

The only thing I would have liked was more variety in the fresh fruit at breakfast especially grapes and mangoes, to go with the usual package of melon, oranges and bananas.

Everything. Especially the hospitality. The premier valley rooms were spacious and with great views. Almost all of the staff we came across were extremely polite and courteous. . We were celebrating our anniversary and their efforts went beyond our expectations. Our room was decorated with balloons. Sent cakes twice, once at midnight as we were celebrating with friends and again on the evening of the Anniversary. What really stood out was they also gifted us the local himachali cap and a gorgeous stole. This hotel was the best part about our trip of 4 days in Shimla. Kudos to you guys at Cecil. Thank you for making our stay special. ❤️

Nothing.

amazing hospitality. the guest relation staff were exceptional. shout out to Navya and Ankita for their help towards our old parents who needed lots of support while I was busy in my nephew’s wedding.All the staff at reception were super helpful and nice. every penny spent was absolutely worth it. girls even helped my mom in law draiw her saree and boys helped get medicine for them. spa was very relaxing and the therapist went out of her way despite language problems. exceptional stay, amazing location, outstanding food. the hotel helped move my in laws from another hotel nearby where the gentleman chauffeuring the car drove all the way up to the doors of hotel to help my in laws alight the car. I am extremely thankful to everyone for stepping up for me in taking care of my in laws. My heartfelt thanks to the gentleman who drove us. unfortunately I do not remember his name.

it was absolutely amazing

Location . View. Staff. Food. Hospitality. The must visit ehen I will come back to.shimla. The restaurant was too good as well where staff well trained and handle orders very profesionally. Starting from the check in to check out you will notice that the management have put effort and time to very well trained the staff. Good job . I had a special request and it was handled in a satisfied way as well with a compliments from them.

Little pricey when it xomes to food but it is worth the value and quality that they are.providing . Hassle free .. really nice place for some one wants to pay for a quality hotel. A mini note to the management : try to have an espresso maching in the room . This will be a wonderful add .

Staff were extremely courteous. Probably the best model of customer service one can ask for. Not a time goes by when the staff are not attending to your every need. This type of service and values this hotel upkeep is beyond excellence. Our kids had great fun at the activity Centre and interacting with the hotel staff. We adults had a great time with the ambience and even warmer courtesy extended by the staff in every aspect of our stay.

Once you experience Oberoi Cecil you will hardly have anything to complain about.

The hotel staff took very good care of us during the stay. Traveling with children comes with its own challenges in terms of their food requirements, which were promptly met and customized by the restaurant at the hotel. The kids loved spending time at the activity center. We experienced the Oberoi hospitality for the first time and have found it exceptional.

We opted for a valley view room. While the view was there, it could have been a little better. Besides, the balcony was way a little small. I guess a room with a mountain view needs atleast some space to put a chair and sit outside.

More than exceptional service by the entire staff.. they didn't leave any stone unturned to make our stay comfortable and memorable.. especially because we were travelling with twin toddlers.. special thanks to Mr Abhishek, Ms Mami , Mr Ashutosh and the entire housekeeping team and the restaurant staff.. really appreciate ur hospitality.. 🙏🙏

Everything was just perfect, the staff cooperativeness is exceptional, they would take care of the minutest of details to make sure you do not feel any discomfort at all. Food , room service, house keeping, everything is just what you expect from a five star property

I am really not able to find out anything bad about this property, My whole family enjoyed our stay here with all praises and nothing bad to say for sure

Heritage property located centrally and amazingly well maintained, was a pleasure to stay there. Great heated indoor pool perfect for family. But the magic is the amazing staff of the Oberoi. felt really looked after. they were also amazing with the kids and really thought about everything. proactive, extremely competent and totally invested in making the experience perfect.

The staff were absolutely outstanding. I especially liked the fact that they were not allowed to accept tips which meant that when staff went out of their way to help, they were not expecting to be compensated. Appreciation can be shown at end of stay by posting an amount into the collective box.

Only thing my pillows were too hard but my fault as they offer a choice and I didn’t change them.