Staff and ro were fine. No noise and comfy. Good quality meal in restaurant.

I googled heathrow T3 hotel. This showed up on the map as 1 of 2. This hotel is linked directly to T2 via a bridge. BUT T3 is a good 15 minute walk so if you have mobility issues or pushed for time book aerohotel that is actually in T3 this may be googles fault?

Great location. Clean and quiet; hardly any noice from the Airport in the room. It has everything you need as a stopover for one or two nights stay as a traveller using Heathrow Airport. The Train system around the Terminals, and also to London, is good, though it may seems to be complicated for one that do not know it yet. This time I used the Elizabeth train to London, and I will be using it again, though its little bit more expensive than the Sub. And also its much cleaner and faster train to use - if one is going to London from the Airport.

The price of the Hotel - and in my opinion its over priced. As I came early in the morning (about 0830) I could not get my room until after noon. But, I was offered a "early check in" for 50.-pounds extra! I felt like it was really not ok of the staff to offer this kind of deal, so I refused it. If they had a room, why did they not let me have it without extra cost, as I had already payed a lot for. Situation like that is not what I want to deal with after 12-14 hours flight. But this is their business, and therefore the quality of the service is not as good as expected, and I wrote above ...

Great location, easy short walk to terminal 2.

Found the signage directing you from the terminal to the hotel was poor

Location is obviously the main appeal when you need to catch an early flight and can go straight to the terminal. Everything else was a great bonus: friendly helpful staff, spacious clean rooms.

We are a family of 5 (2 adults and 3 young kids) so I requested to stay together in the junior suite which has 2 rooms with 2 large beds and the kids are used to sleeping in one large bed whenever we travel. The hotel refused and we had to pay for an extra room which never even entered... They didn't have connected rooms and obviously we weren't going to leave our 7, 5 and 2 years old in a room on their own... and the junior suite had plenty of space for all of us. So we just had to pay for an extra room we never used.

I like the cleanliness and comfort and quietness of the room. The room size was just as nice and comfortable. Easy check in as well. As the location is within the airport so there are not many food varieties though there are within the hotel which is good and nothing to explore within the airport. The sound of planes which was mentioned by some reviewers - I did not hear anything at all and it was all quiet to sleep in during my stay. The overall experiences was definitely awesome. The house keeping team was nice on the next day i am in as she shared on the shortest way to reception.

It would be nice to have basic toiletries like toothpaste, toothbrush or shower cap etc for a hotel. The door safety lock was faulty and could not lock well, i did not asked to fix as it was just 2 days stay. The sign of the name of hotel from train station is too small to view so it would be nice to be of viewable size.

Location to the airport

Lack of signage from the coach station to find the entrance. Also they took £50 deposit which is fine but still 3 weeks later sitting in my account pending so still awaiting refund. This refund should be instant as they take the money instantly from your account

The staff are so magnificently pleasant.

Signage to the hotel. The terminal I landed at showed absolutely nothing about how to find the hotel. Not a single sign exists to say "this way to the hotel". Even after phoning to get directions there still isn't a single sign to say you are on the right route for the hotel. Suggestion, why not provide a link after booking explaining how to get to the hotel once you have landed at the terminal. I would have given the hotel 10/10 but it's insane trying find it without instruction or proper signage.

The convenience for an early morning flight

Trying to find this hotel from the Heathrow Express in the adjacent terminal was very, very frustrating. There were no obvious signs or directions and even the LHR staff whom we asked could only guess at it's location. In the event the entrance was located in a car park, during the transit of which we were joined by several other frustrated customers. Lets see if finding the hotel on our return flight into Terminal 3 will prove any easier - but I suspect that it probably won't

We booked a room here to stay on the day before our flight had to leave early in the morning. We happened to be staying here on the day Heathrow was shut down because of a fire in one of its power stations. Despite the confusion that such an event must have created for a hotel that is basically "in the airport", everything about our stay was perfect; and the staff was great. It was a great comfort to be in such a good hotel in a day that in any American Airport would be total chaos. The staff was impeccable, the room super quiet and extremely clean, and their wine list was very nice (-;

The only beef I have about our stay was the price of their very bad Ceasar Salad; do not order. The salad is too big and drowned in bottled salad dressing- basically inedible. My husband asked if the dressing was bottled, and it was; despite that, I was hungry for some greens and made the mistake of ordering it. And had the dressing been served on the side, it would not have been so bad; but as it was, it was bad. The fish and chips, though, was excellent. And our server could not have been more delightful. Again, the staff everywhere in the hotel was top notch.

Exceptionally friendly and courteous staff both at check in and at the restaurant. Wonderful service. Exceptional willingness to support on requests. Despite all the traffic at the restaurant, everyone received a good amount of attention. The staff went out of their way to make people feel good - Satnam and Gabriel, Srushti at the front desk did a great job. The big big plus is that it is connected to Terminal 2 so washes away all the stress of having to make it to the airport or finding your way around. The Apron and Runway view is great. Rooms are comfortable.

Eastern travelers like a jet spray. More water bottles. Room could do with a cupboard (unless I couldn't locate it). Slippers help.