Food, location, pool

Service in wine-room was slow, at best. Also asked us to pay for our tasting and tip before we even completed the tasting. Tip would be based on service, yet they wanted us to tip before we received any service. Additionally, upon check out we realized that we were not only charged for incorrect beverages at the pool, they also entered their own tip (in addition to the automatic 18% gratuity). The front desk could not resolve this issue, sending us to the pool, then back to the front desk to check out with the updated bill. This process took us over an hour to check out in turn we missed out flight out of San Diego & had to pay for another nights stay in San Diego. NOT IMPRESSED!

The hotel is stunning and in such a nice location. We stayed in a ground floor suite and our room was amazing! Amazing bathroom with a huge bath and a patio that looked onto the vineyard. Incredible stay

I probably wouldn't go back to the restaurant. Service was a bit slow considering it wasn't very busy. We are vegetarian which limited us to one dish, when we spoke to the server he said "Oh yeah our menu is going to be rough for you" Food was ok but pretty expensive for what it was and when compared with everything round about. Heard a few people complaining about the food too which is never good but ours was ok, not amazing but ok.

The pool and spa are spectacular. The grounds are amazing - we even got to watch the hot air balloons go up one morning! There is so much preparation put into the flower beds, walking paths, and holiday decorations; it really made our stay special. We stayed in a villa so there was plenty of room and the private patio was very relaxing. The extra large bathroom made was convenient.

The pillows were a little lumpy. We could have used an extra mirror outside of the bathroom.

The Villas were nice. Enjoyed the private entrance and porch. Large room had different spaces. Dining table, kitchette, bedroom and sitting area, bathroom shower, sink and toilet area

No exhaust fan in the bathroom, and no towel racks. Shower had no threshold, wall, or door. Water from shower sprayed on the floor on the entrance inside the bathroom- slipping hazard. This might be because it was a wheelchair accessible room, and it appeared newly renovated. Maybe the punch list wasn't completed yet.

We had an amazing stay! The staff was very friendly, the rooms were clean, spacious and comfortable, we received vouchers for a glass of wine each which kicked off our stay well and we loved the cozy and delicious restaurant! We loved how relaxing this place was, and appreciated the peace and quiet. My favorite place in Temecula and a nice escape from LA. We'll be back.

The Resort is absolutely beautiful but it is staff that warrants such a high rating. Every staff member we encountered always greeted us with smiles and friendly hello’s. One staff member in particular deserves special recognition. We met Macy at check in. She was very friendly and professional. Soon after check in I had a question regarding some areas in our room. I went down to the front desk and was greeted by Macy. She answered one question, tried to get an answer to my second one and offered to send maintenance up to my room when she couldn’t get an answer. I declined as it was later in the afternoon and I said I’d pursue it in the morning. The next morning I rang the desk and was greeted by Macy, again, very upbeat. She told me she would come right up to see if she could handle the situation (we were in a lovely corner room and couldn’t figure out how to raise an accordion pleated shade in one of the windows). Within minutes she was at our door. Unfortunately, she had no better luck than my husband and I in trying to raise the shade. She told me she would call maintenance right away. Again, within minutes, a knock came at the door. Fully expecting to see “maintenance”, I was surprised to see a smiling Macy. She had talked to maintenance and they told her how to do it. Sure enough, she was able to raise the shade. We really appreciated her efforts. She took ownership of our issues until both were fully resolved. She’s a great asset to “South Coast” and a wonderful ambassador for your resort. We also met another delightful woman, Giselle, at the front desk who was quick to answer any questions we had about the general area. She, too, is a wonderful representative for your resort. One other person I would like to acknowledge is a gentleman whose name I believe was Brandon. He always made sure we had an adequate supply of coffee K cups and creamer!!! He was very helpful in suggesting some pretty areas for our daily drives!

From our experience, there is nothing not to like!

Staying in a villa surrounded by wine vines was amazing. The room was spacious, comfortable, and clean. Every member of the staff we encountered was professional, kind, and exceedingly attentive to our needs. This was particularly true of the individuals working in the Vineyard Rose restaurant. The service was exceptional, the food scrumptious, and the ambiance lovely.

There was not one thing that was unpleasant about our stay. To this resort, we will happily return.

The room is very comfortable with a wonderful view. The property is very beautiful in the middle of a vineyard. There is a tasting room on property. Great wines The pool complex is very nice and good for a rest at the end of the day even at winter time. The restaurant is very good for breakfast and dinner. All the staff is very kind. It is outside Temecula so is good to have a car to visit this cute city and the other wineries around.

We stayed 3 nights and they did not inform that for less than one week there is no room cleaning. No problem, but it has to be informed at checkin.

Beautiful property. We took time to walk around and it was wonderful. Breakfast was great in the morning. The entire venue is very peaceful and relaxing; great place to vacation and forget about the stress of life.

The hot water valve to our room did break in the evening at some point, so we ended up switching rooms around midnight. It wasn't a total catastrophe, but it happened and must be noted. There were fruit flies flying around our food at dinner at the restaurant which was concerning. It bothered my wife more than it did me.

The privacy of the villas. The huge beautiful room with double shower heads, one which could be adjusted as to the height. The tasting room experience.

The taco event on Thursday night. No silverware was provided which made eating the taco messy and difficult. Also, the music provided by the DJ was too loud to have a conversation.