The Setup of the Ressort is very good, not too long ways. Everything is there in good quality. If you ve not booked full board - no worries there are 3 beach restaurants around. Staff is very friendly. Beach is too. Book it for a few days.

The Ressort is at least 20 years old, still Ok and clean, but you feel it. Beach Towels, Beach Benches are not in best condition. Watch out - End of March it is already very hot, so sea & pool & shower temperature are like outside temperature 🤒 . In comparison to other close Ressorts (Outrigger, Gran M.) I think it is a bit too expensive; it is not a real Robinson Ressort like in other countries.

The whole resort was amazing, exactly like you would expect from a 5 star resort. I can't begin to write positive points as everything was so amazing. What a paradise

2 downsides: - the resort is far from the village, so you cannot just leave the resort and walk there. So you will mainly eat/stay in the resort. The all inclusive prices (breakfast, lunch, dinner) are much more expensive than the rest of Thailand's restaurants and you cannot order a la carte, only buffet. - because you are in a tropical resort, and the rooms are outside, insects easily get in the room. I found a cockroach in my wardrobe and every night I woke up several times because my arms were itchy because of mosquito bites. And one more thing, not necessarily negative, but the rooms can use some renovation. It was a lovely room, spacious and with spa-feeling, but the furniture and construction was quite old.

Robinson Kao Lak is a wonderful place for your holidays, great location, very nice quiet beach, the food is excellent so is the staff who are doing their best to satisfy the needs of guests from all over the world great activity program including high quality yoga classes right on the beach on a open air platform after an early evening swim in the ocean I enjoyed the beautiful Sauna area which gives an impression of a bath in the rain forest I hope to be back soon ;) thank you all for a great holiday !

Old but very clean property with (in our case) awesome bungalows. Very kind staff and attentive cleaning service. Delicious food. Various sport activities.

We've been traveling in Southeast Asia for a few weeks now, so we know quite well what it costs to have a wash done. 100-140 Bath in our case. Robinson would have charged 3000 Bath. That cannot be justified with better service. At dinners we found the desserts selection very restrictive. It was either all chocolate, or all cream cakes, all coconut… a bit more various selection in tastes would be preferable. The staff repeatedly mentioned that the club wasn’t fully booked, so we requested an extension on our last two days and were offered the regular rate. If there’s available capacity, I would expect a discount or, at least, not to be asked multiple times. In the end, Robinson preferred to leave the room empty rather than offer a discount.

We had a great holiday. The beach and overall setting is stunning. The food was exceptional. We particularly liked the adults only relax pool, and sunbeds were easily available. You could find a sunbed at the pool or beach any time of the day. The local staff were so friendly and accommodating.

Some areas of the hotel, but particularly the rooms, are in need of refurbishment. For example, in our room the window glass was blown and there were a lot of chipped tiles and old furniture. We had expected better quality equipment at the sports facilities and we thought the Robinson reps could have made more of an effort to be friendly with the guests.

Beds themselves were comfortable and the room was very large with 2 spacious balconies. Lots of privacy even with the boys sleeping in the lounge. They put 2 comfortable beds in the lounge for the boys and there was still a large couch and dining table. Extremely spacious and perfect for a family of 4. Lots of cupboard space, huge bathroom with seperate dressing area.Seperate toilet and washbasin.Beach was beautiful and the pools were magnificent. Welcome drinks and scented cloths with biscuits were brilliant. They were very accommodating about checking out later, kept baggage and gave wifi until our transfer arrived. The evening entertainment was superb and lots of fun every night. The variety at mealtimes was excellent. Lots for the children to do and kids club was great for 9 and 10 year olds. The kids club staff were fantastic and went the extra mile with handwritten notes and thai tea/chocolate milk on checkout. Beach towels were plentiful. Some great little beach bars along the beach as well. Highly recommended, we thoroughly enjoyed our stay.

We really loved this resort. These are tiny things that could improve it even more.Kitchenette did not have plates, utensils, bottle opener etc although it had lots of space and a microwave. Pillows were a bit hard, but that's personal preference. Full board only allowed drinks over mealtimes: beer and wine. We were aware of this beforehand, but it would be an improvement to offer an all-inclusive option with cocktails etc over all times as its far from a convenience store or lots of external restaurants. This resort is so large and fabulous that it's better to really make use of all the facilities and evening entertainment. 😀

This place is simply brilliant. It was the absolute highlight of the trip, and I will strongly consider returning here in the future. Everything was great and I felt like everything was taken care of, which allowed me to truly relax and enjoy my holiday. A few highlights: - Breakfast is fantastic - The pool is massive and was always a perfect temperature - The beach area is beautiful - Room service was quick and tasty - The front desk was very helpful (and spoke excellent English) - The bed was comfortable - There are decent activities and entertainment available (we played tennis and soccer) - Happy hour went for 4 hours and all drinks were 50% off during that time FYI, there is an amazing restaurant on the beach, about 5 minutes from the resort, called KruaThai. I would highly recommend it!

Nothing

The food was superb and a great variety to choose from. Every day there was different themes. The resort is a little tired however when you drive around to other resorts in Khao Lak you soon appreciate this one. The grounds itself are well kept. The Thai staff are lovely, the beach is nice and overall it's a good resort.

Being a German chain it was well catered to German guests and hardly any other nationalities were visiting at the time. It is far from town and the hotel over charges for everything compared to other locations. Disappointing when you pay for full board but can only eat/drink at specific times. Otherwise have to pay extra.

It was clean and tidy all around the site. Most staff were super friendly, just a couple of not so happy ones but they work hard and need to have time to recover

No visible signs to say where the toilets were around the site. Plus directions for navigating around were poor. When we went for evening meal we entered by the door near the gym. We were practically chased to check who we were and our room number and didn’t feel welcome in there. There is no orderly manner to enter the dining area. It needs looking into to

Fabulous hotel in great location . Excellent staff and fabulous food

Hotel booking offered free transportation to hotel from airport which was part of the reason we booked with booking.com . When we tried to organise this we were told this was not included in our booking despite it clearly saying it was on site and informed by customer services . This was very disappointing and misleading band still not been resolved . The taxi cost us over £60 each way which the hotel organised for us very efficiently but I still believe should have been included for the journey from airport on arrival as advertised.