Everyone from reception, dining, room attendants to spa team were absolutely amazing, friendly and courteous. The staff at the hotel really made our stay. We also had a great massage and spa treatment with Necy! The pool and spa facilities were also great. For the price we paid for 4 nights B&B it was excellent value. Plus the surrounding areas had lots of activities for toddlers. Just an overall fantastic stay with hardworking and friendly team of staff that made our stay 5*.

We unfortunately we didn’t like that the rooms didn’t have a fridge which is vital for families and my elderly parents needed a fridge for their medication. Also we didn’t really enjoy our evening meal nothing to do with the staff there as everyone was so friendly but the food was lacking flavour and my burger was really soggy. The set menu could do with having more options and not just the usual fish and chips and burgers as not everyone likes to eat chips. So unfortunately we only visited one night during the 2 half board days I had booked.

This hotel provides good value for money. We booked half board and thought the quality of the evening meals was excellent. Our room was spacious and the bed was comfortable. The spa facilities were decent. The staff are superb, throughout the hotel; courteous and friendly.

The door entry system wasn’t functioning so we had to be escorted from reception to our room on every occasion. However, despite the tedious situation for the staff they were always cheerful. The pool was a little cold for a spa hotel. The temperature of the water from our shower fluctuated from cold to almost scalding.

Very friendly staff - couldn’t have been more helpful. Even gave my daughter a free hot chocolate! Breakfast was great. Room was clean and bed comfortable.

Spa area was dirty and seemingly in disrepair. Broken tiles around the swimming pool covered in soggy wet towels which were in the middle of a repair. Ceiling panel fallen through. A lot of hair on the floor. The pool was quite chilly by the hot tub was very warm and the sauna and steam room were good. Spa slippers were left in the changing room when we arrived - they were still there the next day. I didn’t go into the main gym or spa salon so can’t comment on those.

The hotel itself was just right. The staff were welcoming and dealt with us professionally. The room was clean and bright.

It was extremely difficult to deal directly with a member of staff before taking up the booking. Everything seemed to depend on Booking.com. The room had a terrace - there was rubbish on the terrace which presumably was left over from a previous guest. When we went for breakfast at 9am on the Sunday morning, the hot breakfast was good but there was little left in the cheese, meat and fruit section. The breakfast times were given differently on the TV, in the room booklet and by staff, and varied between 7am-8.35am all week(TV), 7am-10am Sunday (room booklet) and 7.30am-10.30am Sunday (staff).

3 night stay. Excellent location and there’s plenty of free parking. Staff were very helpful and friendly. Hotel public areas were clean and welcoming. Our room was spacious, clean and comfortable. We were able to get a good night’s sleep. The bathroom was large and looked quite new. Restaurant was very good. Breakfast was buffet style, standard options. You can ask for fried or poached eggs and they’re cooked fresh, which is a nice touch as they don’t keep well under the buffet lights. Bacon and sausages were decent quality, not the cheap ones often used in buffets. We had dinner in the restaurant on our first night (planned to eat out the other days). Small but varied menu. Average prices. Food quality was good. We had the cheese burgers and they were really lovely. I used the swimming pool and spa. The whole facility felt modern, well maintained and was very clean. The staff member on reception was friendly and helpful. The pool is a decent size for swimming lengths and I thought the water temperature was about right. It’s all one depth, which is perfect for the less confident swimmer. Spa facilities are limited to a sauna, steam room, cold shower and spa pool. There are treatments available but they looked quite expensive so I didn’t book anything. Overall, a great find and we’d stay there again if we’re in the area.

The lift is out of order, but we were only on the first floor, so that wasn’t really a problem for us. Reception staff offered to carry our bags upstairs when we arrived. On leaving, our lovely cleaning lady virtually insisted on carrying them down for us, which really did turn the negative into a positive. In our room (101), some wallpaper above the radiator was peeling, but really that’s a small thing. The spa jacuzzi pool could be a bit warmer.

The bed was very comfortable, the breakfast was enjoyable and enough to eat, and the swimming pool was lovely extra to have. We had an issue with our shower on the first morning which meant we had to move rooms but the staff were very helpful until it was all sorted. Noemi the Housekeeper was very attentive to our needs and helpful.

There wasn't much we didn't like but i was disappointed that there wasn't any high fibre wheat cereals available e.g. Weetabix or Bran Flakes. A cold water dispenser would have been very welcome in the foyer for topping up water bottles - saves buying more and more plastic! Unfortunate that our shower wasn't working properly so it was a bit of an upheaval to have to move rooms on our first day, but as I said earlier, the staff were very helpful in sorting it out

The hotel was in a beautiful location, but not to far if you wanted to go anywheres. it was clean and the food was lovely. we received an upgraded room which was very spacious.

The room only had the facilities to make one cup of tea per person and only one pack of 3 biscuits. I like a cuppa before bed and one when I wake up, so this was a small issue for us. The bathroom was only equipped for one person even though there were 2 of us and we had to hunt for a second lot of towels. lastly we were upgraded to a room that was next to an exit and the banging of the door when closing made the room shake and could wake the dead.

Both the hotel and the health club facilities were excellent. Very welcoming reception staff, the room was really big and with a very comfortable king-size bed, sitting area, the shower had amazing pressure, lots of storage, fridge, hairdryer. Everything we needed and more. The health club was not very busy which was great to move between sauna, jacuzzi and pool with no issues. The restaurant faces a beautiful vertical garden with a water feature and felt so relaxing too. The breakfast was quite nice, with both hot and cold items to choose from. Plenty of parking spaces too. Very quiet location, which was another plus.

The restaurant was a bit short staffed, so the employees were trying their best but dinner took very long. The personnel apologised as they were aware, but kept on trying hard with a smile. Big kudos for the attitude.

Breakfast ok but more fruit required to have as a bowlful as well as choice of cereal (something like canned fruit in its juice) Dinner needed more choice when staying for 4 nights half board for sure

Non working lift but was getting seen to that week as we left apparently. Pool area needs spruce up flaking ceiling paint as well as pealing window covers. General male toilets in reception restaurant corridor not to 4 star standard. Grounds need some TLC. Other 4 star accomodation supply robes and slippers. Your marketing branding team really need to get web site sorted for this hotel as current one does not do it justice. Only deeper investigation encouraged me to visit.

Room was fantastic (rm19). Comfy bed, unbelievable shower. Already booked for next year.

Could do with welcome booklet. Detailing how to use certain items in the room. They really need to supply a summer weight duvet. I enquired and they supplied a sheet and blanket, which was a perfect alternative. Not everyone is staying for a break, some of us are working. I was unable to have a breakfast because I needed to leave by 7am. I understand they maybe not be able to open earlier, but they could supply a grab and go basket of wrapped croissants or something and pay the reception staff.