The new room very nice, bathroom too, staff very friendly , the area around very nice.

The food in the buffet not nice, Ned more option

Spacious. Helpful staff at front desk and pizza restaurant. Some had good English. Pool was enjoyable, use towel to book sun bed early! Very nice spa island and very close to town.

Buffer style meals not ideal in Covid era. A little bit of messing with car park swipe card on and off the island. Overall very positive

Very good spa care

Below average gastronomy

The accommodation is great and the stuff is incredibly nice and kind. My dog was very welcome and he felt like at home as well. I recommend this place 🙂

Good organisation during Covid pandemic. Safe feeling.

Restaurant.Smaller choice. Staff positive. Missing water in coffee machines.High price.

You need to understand that this is a traditional Slovak spa resort, albeit an upmarket one. facilities are therefore geared towards the spa-goers. excellent pool, terrible wifi. location is hard to beat, breakfast amazing, staff reasonably friendly.

it has glitches of a Slovak spa resort. for breakfast, you’ll be seated with three strangers and will have no chance to change. wifi is very bad. furniture is functional but very dated.

Location- hotel is located on the quite, green spa island in Piestany Access to different medical treatments , Asian massages , sauna, swimming pools and whirlpools Staff at the spa, restaurnat and cleaners were kind and helpful. Receptionists could be more cheerful and customer oriented.

Communication- I didn’t get a reply to my message (through Booking.com) for 4 days. By the time they replied, we were already at the hotel. I could not reach reception by phone the whole weekend, and as we we traveling on Monday this was really urgent. We also didn’t like that they didn’t inform us in advance that they will do spa cleaning for one whole day, which meant a lot for us as we only stayed 2,5 days and chose the hotel because of spa. No reimbursement or offered apology of any kind was provided by the facilities . Paid lunch or dinners- Breakfast was included in our price, but when we decided to pay also for lunch , this was very expensive- 20€ per person for meals which you would get for 5€ in any cheap Slovak restaurant. Big disappointment! I would not be sorry of 20€ if the choice was really up to the expectations of 4* hotel.

the rooms were dated

Nice quiet surroundings. Food at breakfast was OK, although not exceptional.

Arriving Friday 9PM, the gentleman at the reception did not respond to our greetings and looked at as as intruders. When I said we had a reservation he literally rolled his eyes and made a face, then went back and brought another (lady) receptionist who proceeded with our booking without slightest trace of smile, friendliness or enthusiasm. The hotel is old and looks dirty from outside. Inside everything is very old and has old smell. The furniture in our (230 EUR/night!) room must've been from the 70's, the beds looked like taken from a student hostel. My matrasse had broken springs, that were poking me at night waking up! Everything else in the room, including bathroom looked like a 2* hotel (although it was fairly well cleaned). There must been no maintenance since decades and clearly the hotel management is not doing their job. The owners of the hotel appear to be the same private individuals that operate old hotels in other parts of eastern Europe without investing anything into modernisation Wellness closes at 9PM and we were told at the reception there is no room service... The hotel is marketed as luxury and beautiful establishment but in reality is a run down depressing outlet full of senior citizens, who probably come here at significant discount with health related issues, It was completely unclear from the hotel information at booking.com that this is in reality some kind of health institution and the standard reminds of public health services from the old socialist times. If you are not an older, health impaired person who needs balneology treatment and has massive discount on listed prices AVOID AT ANY COST.