Rooms are very spacious, with a high ceiling and a lot of space around the bed and in the bathroom. There is a nice balcony with a nice view on the both sides of the hotel. Restaurant service is high standard. Pools area is nice and clean with a relaxing atmosphere.

There is a poor service in the spa area where all the treatments are. I got one treatment. When I went inside there were no one from personnel. I was wandering around without any help or directions. After 20 minutes I just went away without a treatment. If may sound that I did not manage to find spa reception, but it is not the case. I went back to spa reception and said that there are no one at the mud pool or mirror pool. And they said, that probably employee had left. I was disappointed. It was the main reason to come to this hotel, but organization is relatively poor.

Staff is exceptionally friendly, helpful and keen to please. Nice cafe with tasty snack. Nice looking building and surroundings. Large, most comfortable beds ever and great blanket. Gym is very well equipped.

Breakfast is not quite the choice and quality you'd expect for the price. Lady at the entrance of the breakfast restaurant checking for a very long time whether we are on the list or not.... really annoying, then directing us to a table that was not prepared, did not get prepared after us waiting for a while, so we had to go back and ask for cutlery and the rest. Very little place for cars at the parking in front of the hotel

We enjoyed the relaxing atmosphere of the Palace. The grounds are nice and enjoyed walking the paths to other gardens, little shops, and cafes, etc. I had high hopes for this as I booked online prior to our trip. I will say that there was another spa we randomly went to on our trip prior to our stay here, which contributed to comparing, as the Palace was significantly more expense than the other. Overall though, it was lovely and would maybe stay again, or come just to use the facilities. The staff was kind and helpful and it was easy to book spa appointments the day of.

It was a bit difficult to find at least from the directions provided by google maps. You have to turn while on the bridge which is kind of hidden and you're not really expecting - which I was not understanding. After a few trips back and forth on the bridge we finally figured it out.

We had an absolutely amazing stay! The location is beautiful surrounded by parks and nature. The hotel is pet friendly and our senior Pup loved the location, everyone was so sweet to her and they even brought a large super comfy dog bed up to the room for her that she loved! The room was beautiful and the balcony had an amazing view. The staff was amazing and very friendly! Loved the live violin and piano during dinner, very skilled musicians! We will definitely be returning! It was a very relaxing, enjoyable experience.

Central location of thermal island in Piestany, historically the best 5* hotel there. Everything in stylish, you dive in rich 20th Century (before First World War times). IRMA wellness and spa center works perfect, very comfortable thermal pools - indoor and outdoor. Absolutely fantastic kitchen in restaurant - from breakfast to dinner!

Sound isolation of rooms and corridors is 100 years old)

Coming second time! Like this place more and more)

Unclear road remarks to parking nearby the hotel. Again driven via main entrance and stopped a beat far (road was blocked at he park road). Hotel does not provide clear scheme how to drive from the bridge entrance to SPA ICELAND

Perfect Service! I had to postpone my stay twice. First I did it via the booking app. The second time I could not do it via the booking app anymore, so I had to send a message. They answered and postponed it again without any complications!!! :) Besides that, we were allowed to bring our dog. Personell from the receptionist, service at breakfast and dinner + wellness staff were all friendly and very professional!!!

From the first minute after arrival to the final departure the staff were helpful, polite and friendly. The room was spotlessly cleaned, and spa and pool facilities exceptional. Breakfast and dinner always provided a wide selection of food. Hotel ideally located for exploring the town.

There was not an “all inclusive” option available which includes drinks and lunch etc, it would be good to consider this in future. It is very hard to find anything negative to say about a hotel in this rating, but the most minor thing that the morning coffee machines at breakfast dispense only small size drinks and are a bit slow. At busy times queues soon form. Maybe good to also have a large jug of filter coffee on supply for those who enjoy a bigger mug of coffee first thing in a morning.

Breakfast was superb, the location is amazing.

There were a lot of spiders in the room!! Especially in the corners of the ceiling

Lovely location, great breakfast and dinner. My son enjoy Club Sandwich so so much

Small rooms, and as a family we need to rent 2 rooms ... no apartments there...was a little bit sad